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Trupanion Company Culture
Trupanion Culture
This score is derived from employee ratings & reviews2.7/5
Trupanion's Overall Culture is rated D
Top Rated Culture Dimensions
Perks & Benefits
BEnvironment
CManager
C-Team
C-Compensation
D+Trupanion CEO
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Margi Tooth
50 /100
See More
Diversity at Trupanion
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Diverse employees at Trupanion have rated Perks And Benefits, Team, and Environment as the highest categories they have scored
Women at Trupanion
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Women at Trupanion have rated Perks And Benefits, Environment, and Team as the highest categories they have scored
Trupanion eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Recommend to a Friend?
-48
Trupanion employees are -48% more likely to recommend Trupanion as a great place to work
| 18% | Promoters |
|---|---|
| 16% | Passives |
| 66% | Detractors |
Working at Trupanion
Working at Trupanion is rated below average by 139 employees, across various culture dimensions. Trupanion employees rate Perks And Benefits highest among all categories, and think that Executive Team and Leadership have the most room for improvement, putting Trupanion’s culture in the Bottom 20% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in Seattle. See below in detail how working at Trupanion was rated by employees.
Overall Company Culture at Trupanion
D
Overall Company Culture at Trupanion is rated D
Last updated 2 days ago
Bottom
20%
Trupanion ranks in the Bottom 20% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Trupanion Employee Reviews
Out of 173 Trupanion employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Trupanion improve their work culture.
| Positive Reviews | 68% |
|---|---|
| Constructive Feedback | 32% |
Positive Reviews From Trupanion Employees
- What did you like most about the interview process?Fairly straight forward and typical
- What did you like most about the interview process?I was able to interview with the team I woukd be leading.
- What are some of the best things about your team?My team comprised some of the most multi-talented social media experts I’ve had the privilege to lead. They approached challenges with both logic and empathy, communicated clearly, and supported one another. It pains me to see them now constrained by ineffective managemen
Constructive Feedback From Trupanion Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Hourly pay is less than it should be for service and sales roles
- What do your coworkers need to improve and how could you work together better?Nobody is happy here. Leadership is so bad, that employee morale couldn't be worse. It's not a fun environment-- everybody hates leadership, especially local workers who now have to forfeit time and money by going into the office when they were previously told they could work remote indefinitely
- What needs to change to make the company culture better?People need to be trusted. The bonus process demonstrates a lack of trust for people to work honestly, and the way that goals are picked apart at the end of each month is tiresome and discouraging.
Trupanion Company Information
Trupanion Company Overview
Trupanion is high-quality medical insurance for cats and dogs. Our mission is to help the pets we all love get the veterinary care they need.
Trupanion was founded in 1999 and its current CEO is Margi Tooth. Since its inception 27 years ago, Trupanion has grown to 1200 employees.
Trupanion Mission, Vision & Values
Trupanion Mission Statement
At Trupanion, we're on a mission to help loving, responsible pet owners budget and care for their pets.
Trupanion Vision Statement
To create a better quality of life for people and their pets through the design, delivery, and support of a broad spectrum of pet health insurance products.
Trupanion Values
- Caring
- Collaborative
- Courageous
- Curious
- Honest
- Inclusive
- Nimble
| Headquarter | 6100 4th Ave S Seattle, WA 98108 United States of America |
|---|---|
| Website | trupanion.com |
| Founding Date | 1999 |
| Tel | 855.210.8749 |
| Company Status | Public |
| Stock | TRUP |
| Jobs | careers.smartrecruiters.com/Trupanion1/corporate-positions |
| Social Sites |
Trupanion Competitors
Trupanion competitors include Chewy, PitchBook, and Nationwide Insurance. Trupanion ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Trupanion compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Welcome to Trupanion! We're a growing team of pet lovers and hard workers who are always looking for ways to innovate and help cats and dogs. Check out who we are, why we do what we do, and why Trupanion is a fantastic place to work.
Imagine no longer having to pay out-of-pocket upfront costs or the inconvenience of submitting paper claims.
Culture Video
Trupanion Employees
Trupanion has 1200 employees. 139 employees at Trupanion have reviewed Trupanion across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 days ago.
Overall, the 139 Trupanion employees give their leadership a grade of D-, or Bottom 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Trupanion are mostly dissatisfied with their total compensation at Trupanion, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Trupanion are generally satisfied with their team. 139 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at Trupanion are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Trupanion believe the environment at Trupanion is positive. Most Participants believe the pace of work at Trupanion is extremely fast. About 52% of the employees at Trupanion work 8 hours or less, while 10% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Trupanion are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Trupanion employees generally work 9.3 hrs a day
Work Hours
A Day in the Life
Employees at Trupanion report the work pace is extremely fast
Work Pace
A Day in the Life
77% of Trupanion employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Trupanion employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of Trupanion employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Trupanion employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
53% of Trupanion employees call their work environment negative
Environment
Joining Trupanion - Employee Onboarding
The prevailing opinion from employees about joining Trupanion is that the company was unprepared on their first day. Trupanion employees concluded that their overall onboarding experience was positive. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Trupanion KPIs and OKRs
At Trupanion 33% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Trupanion's KPIs and OKRs is essential for its success. Out of 9 Trupanion employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Trupanion CEO & Leadership
Trupanion CEO - Margi Tooth
50 /100
Trupanion’s CEO Margi Tooth started in this role in 2024. Margi’s approval rate is lower compared to CEOs at similar sized companies, putting Margi in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Seattle. Margi Tooth’s employees rank Trupanion in the Top 35% for Perks And Benefits, in the Bottom 40% for Environment, and in the Bottom 35% for Manager. Tooth is generally unpopular with Trupanion employees, but ranks especially low with employees with 6 to 10 Years experience, and by Non-Binary employees and employees in the IT department. However, employees with Entry Level experience have a slightly more favorable view of the CEO. When compared to Trupanion’s competitors, Margi Tooth ranks below both Nationwide Insurance CEO Kirt Walker and Chewy CEO Sumit Singh.
Trupanion Leadership
The Trupanion Executive Team is rated a “F” and led by CEO Margi Tooth, EVP of Product & Veterinary Strategy Steve Weinrauch BVMS, MRCVS, and SVP of American Pet Insurance Company Timothy Graff
Margi Tooth CEO / President
Margi Tooth’s appointment to CEO follows a proven career at Trupanion, spanning over a decade in leadership positions of... read more
Steve Weinrauch BVMS, MRCVS EVP of Product & Veterinary Strategy
Steve Weinrauch BVMS, MRCVS serves as the EVP of Product & Veterinary Strategy of Trupanion.
Timothy Graff SVP of American Pet Insurance Company
Timothy Graff serves as the SVP of American Pet Insurance Company of Trupanion.
Howard Rubin Board Member
Howard Rubin serves as the Board Member of Trupanion.
Chris Cappelletti EVP of Software Solutions
Chris started at Trupanion - Medical insurance for your pet in April of 2013. Chris currently resides in the Greater... read more
Laura Bainbridge SVP of Corporate Communications
Laura Bainbridge serves as the SVP of Corporate Communications of Trupanion.
Asher Bearman EVP of Corporate Development
Asher Bearman serves as the EVP of Corporate Development of Trupanion.
Chantal Catteeuw VP of Enterprise Applications
Chantal Catteeuw serves as the VP of Enterprise Applications of Trupanion.
Michael Doak Member Board of Directors
Michael Doak serves as the Member Board of Directors of Trupanion.
Trupanion Salaries
How much does Trupanion pay?
How much do people at Trupanion get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Trupanion is $117,781, or $56 per hour, while the estimated median salary is $115,273, or $55 per hour.
At Trupanion, the highest paid job is a Director of Product at $220,616 annually and the lowest is a CS Rep at $38,684 annually. Average Trupanion salaries by department include: Business Development at $84,304, Operations at $132,922, Marketing at $82,213, and Design at $101,045. Half of Trupanion salaries are above $115,273.
87 employees at Trupanion rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 271 ratings) while 85 employees at Trupanion rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 96 ratings).
Salaries contributed from Trupanion employees include job titles like Senior Developer, Social Media Manager, HR Manager, and Sr Desktop Support. Comparably data has a total of 0 salary records from Trupanion employees.
Last updated 4 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $63k | $63k | 1st Percentile |
17th Percentile $86k | $86k | 17th Percentile |
33rd Percentile $109k | $109k | 33rd Percentile |
50th Percentile $169k | $169k | 50th Percentile |
67th Percentile $221k | $221k | 67th Percentile |
83rd Percentile $263k | $263k | 83rd Percentile |
100th Percentile $288k | $288k | 100th Percentile |
$117,781*
Average Compensation
$115,273*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Trupanion Salaries by Department
Diversity & Inclusion at Trupanion
Diverse employees at Trupanion score the company 48/100 across various culture categories, placing Trupanion in the Bottom 10% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Trupanion across various culture dimensions.
At Trupanion, we foster a fair and equitable culture where diversity of talent can thrive. Treating people fairly and equitably is the right thing to do. Trupanion is always evolving, society is always changing, and we as individuals are always growing. We are on our DEIB journeys as individuals and as a team here at Trupanion.
Ranked Culture the Highest
Ranked Culture the Lowest
Trupanion Perks & Benefits
5 week paid sabbaticals every 5 years of employment. Trupanion paid policy for one cat or dog. Our paid holidays are float holidays so you can decide which days are most important to you.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Pet-Friendly
- Legal Assistance
- Work From Home Policy
- Unique Office Space
Trupanion PTO
Trupanion's PTO and Vacation policy typically gives 20-30 days off a year with 80% of employees expected to be work free while out of office. Paid Time Off is Trupanion's 2nd most important benefit besides Healthcare when ranked by employees, with 20% of employees saying it is the most important benefit. Trupanion's benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Trupanion Careers
Trupanion Jobs
No Recent Jobs found for Trupanion on Comparably
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H1B Visa
In 2019, Trupanion applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Trupanion has a total of 1200 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Trupanion Know You Want To Work There
Overview of Candidates Interested in Trupanion on Comparably
Candidates By Department
All Industries | 33% | |
|---|---|---|
Engineering | 22% | |
Marketing | 22% | |
IT | 11% | |
Product | 11% |
Candidates By Location
Seattle | 33% | |
|---|---|---|
Kenmore | 11% | |
Edmonds | 11% | |
Akron | 11% | |
Redmond | 11% | |
Other | 22% |
Trupanion Internship Program
Acquiring a position in Trupanion's Internship Program is generally does not offer internships. Why intern at Trupanion? Employees are not so happy at Trupanion and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Trupanion employees say they’re never bored at work. Additionally, 67% have developed close friendships with their co-workers.
How difficult is it to get an internship at Trupanion?
HR
Very Difficult25%
Somewhat Difficult25%
Not Difficult25%
Difficult0%
Does Not Offer Internships25%
Answered by 4 HR Interns
Frequently Asked Questions regarding Trupanion
What is Trupanion address?
Trupanion location is at 6100 4th Ave S
Who is the CEO of Trupanion?
Trupanion CEO is Margi Tooth, their score by employees is 50
What is Trupanion eNPS?
The eNPS for Trupanion is -48
What is Trupanion revenue?
Trupanion revenue is $905M
What is the salary for IT Support Engineer in Trupanion?
IT Support Engineer average salary in the US is 79k
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