-39
NPS
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TSYS
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About TSYS' Brand
TSYS unlocks opportunities in payments for payment providers, businesses and consumers. Among its major competitors, TSYS is ranked in 7th place for NPS while DIEBOLD NIXDORF is 1st, and Synovus Financial Corp. is 2nd.
Brand at a Glance
76%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
TSYS CMO
TSYS Ranking
- #4 / 4 of its competitors
TSYS NPS
TSYS's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether TSYS's customers would recommend using the product based on a scale of -100 to 100.
TSYS Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
TSYS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -40 | Jun 2024 | -40 |
Jul 2024 -40 | Jul 2024 | -40 |
Aug 2024 -41 | Aug 2024 | -41 |
Nov 2024 -40 | Nov 2024 | -40 |
Dec 2024 -38 | Dec 2024 | -38 |
Jan 2025 -38 | Jan 2025 | -38 |
Apr 2025 -39 | Apr 2025 | -39 |
Jun 2025 -38 | Jun 2025 | -38 |
Aug 2025 -38 | Aug 2025 | -38 |
Feb 2026 -38 | Feb 2026 | -38 |
Mar 2026 -37 | Mar 2026 | -37 |
May 2026 -37 | May 2026 | -37 |
How Other Brands Compare
TSYS is ranked #4 for NPS among its competitors. Block and Bread Financial come in first and second, with Fiserv coming in at third.
TSYS |  Block |  Fiserv |  Bread Financial | |
| Global Ranking | #- | #67 | #319 | #940 |
| NPS | -39 | 25 | -12 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $74.66B | $4.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TSYS NPS by Gender
Male customers rated TSYS's NPS 63 points higher than Female customers.
Male
-29
TSYS's NPS was rated -29 by Male customers on Comparably.
33%
Promoters
5%
Passives
62%
Detractors
Female
-92
TSYS's NPS was rated -92 by Female customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
TSYS NPS by Ethnicity
TSYS's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Asian or Pacific Islander -13 | Asian or Pacific Islander | -13 |
TSYS NPS by Age
TSYS's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
TSYS NPS by Usage
TSYS's NPS was rated the highest by customers who have used TSYS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -82 | 5 to 10 Years | -82 |
Over 10 Years -51 | Over 10 Years | -51 |
TSYS NPS vs. Competitors
Compared to its competitors, TSYS's NPS is rated right above First Data Corporation, and is preceded by Worldpay.
| COMPANY | NPS Score | |
|---|---|---|
 | DIEBOLD NIXDORF | 50 |
 | Synovus Financial Corp. | 31 |
| Block | 25 |
| Bread Financial | 9 |
| Fiserv | -12 |
 | Worldpay | -32 |
| TSYS | -39 |
 | First Data Corporation | -40 |
TSYS Customer Reviews
Out of the 6 TSYS customer reviews 3 were positive and 3 were constructive. TSYS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TSYS Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of TSYS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TSYS Customer Loyalty Score by Gender
Male customers rated TSYS's Customer Loyalty score 16% higher than Female customers.
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Male
79%
Yes
Female
63%
Yes
TSYS Customer Loyalty Score by Ethnicity
TSYS's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TSYS.
73
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
TSYS Customer Loyalty Score by Age
TSYS's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
46-50 74% | 46-50 | 74% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
TSYS Customer Loyalty Score by Usage
TSYS's Customer Loyalty score was rated the highest by customers who have used TSYS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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TSYS Customer Loyalty Score by Industry
TSYS's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.
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TSYS Customer Loyalty vs. Competitors
Compared to its competitors, TSYS's Customer Loyalty score is rated right above Block, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Synovus Financial Corp. | 80% |
| Bread Financial | 80% |
| Fiserv | 76% |
| TSYS | 76% |
| Block | 75% |
| DIEBOLD NIXDORF | 73% |
| Worldpay | 69% |
| First Data Corporation | 69% |
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TSYS Product Quality
2.2/5
TSYS has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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TSYS Product Information
TSYS’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TSYS's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated TSYS the lowest at 1.5.
- Website
- https://www.tsys.com/
- Company Size
- 5,001-10,000 Employees
Industry
Banking and Financial Services
Quick Insights into TSYS Product Quality
TSYS's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Retail industry.
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Ranked TSYS Product Quality the Highest
Ranked TSYS Product Quality the Lowest
TSYS Product Quality Score by Gender
Male customers rated TSYS's Product Quality score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
TSYS Product Quality Score by Ethnicity
TSYS's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TSYS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
TSYS Product Quality Score by Age
TSYS's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TSYS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
TSYS Product Quality Score by Usage
TSYS's Product Quality score was rated the highest by customers who have used TSYS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TSYS Product Quality Score by Industry
TSYS's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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TSYS Product Quality vs. Competitors
Compared to its competitors, TSYS's Product Quality score is rated right above First Data Corporation, and is preceded by Worldpay.
| COMPANY | Product Quality Score | |
|---|---|---|
| Block | 3.6/5 |
| Synovus Financial Corp. | 3.5/5 |
| DIEBOLD NIXDORF | 3.5/5 |
| Fiserv | 3.3/5 |
| Bread Financial | 3.1/5 |
| Worldpay | 2.7/5 |
| TSYS | 2.2/5 |
| First Data Corporation | 2/5 |
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TSYS Pricing
TSYS ROI & Value For Money
2.2/5
TSYS has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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TSYS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from TSYS.
Quick Insights into TSYS ROI
TSYS's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Retail industry.
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Ranked TSYS ROI the Highest
Ranked TSYS ROI the Lowest
TSYS ROI Score by Gender
Male customers rated TSYS's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
TSYS ROI Score by Ethnicity
TSYS's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
TSYS ROI Score by Age
TSYS's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TSYS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.9 | 41-45 | 1.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
TSYS ROI Score by Usage
TSYS's ROI score was rated the highest by customers who have used TSYS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TSYS ROI Score by Industry
TSYS's ROI score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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TSYS Pricing vs. Competitors
Compared to its competitors, TSYS's ROI score is rated right above First Data Corporation, and is preceded by Worldpay.
| COMPANY | Pricing Score | |
|---|---|---|
| Block | 3.6/5 |
| Synovus Financial Corp. | 3.4/5 |
| Bread Financial | 3.4/5 |
| DIEBOLD NIXDORF | 3.2/5 |
| Fiserv | 2.9/5 |
| Worldpay | 2.6/5 |
| TSYS | 2.2/5 |
| First Data Corporation | 1.9/5 |
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TSYS Customer Satisfaction (CSAT)
TSYS Customer Satisfaction (CSAT) Score
22 / 100
TSYS has an overall Customer Satisfaction score of 22 rated by its users and customers.
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Very Satisfied
13%
Satisfied
9%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
18%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TSYS Customer Satisfaction
TSYS's Customer Satisfaction score was rated highest by customers who have used TSYS's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked TSYS Customer Satisfaction the Highest
Ranked TSYS Customer Satisfaction the Lowest
TSYS Customer Satisfaction Score by Gender
Male customers rated TSYS's Customer Satisfaction score 31 points higher than Female customers.
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39 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 39% |
8 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 75% |
TSYS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TSYS' Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
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10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
74%
CSAT according to Asian or Pacific Islander
TSYS' Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.
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63 / 100
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
0%
TSYS Customer Satisfaction Score by Age
TSYS's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% |
TSYS Customer Satisfaction Score by Usage
TSYS's Customer Satisfaction score was rated the highest by customers who have used TSYS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TSYS Customer Satisfaction Score by Industry
TSYS's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}TSYS Customer Satisfaction vs. Competitors
Compared to its competitors, TSYS's Customer Satisfaction score is rated right below First Data Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Synovus Financial Corp. | 84% |
| DIEBOLD NIXDORF | 67% |
| Block | 63% |
| Bread Financial | 50% |
| Fiserv | 48% |
| Worldpay | 36% |
| First Data Corporation | 36% |
| TSYS | 22% |
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TSYS Customer Service
2.2/5
TSYS has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About TSYS's Customer Service
Address
Columbus, GA 31901
Website
https://www.tsys.com/
Phone Number
(480) 333-7500
TSYS's Social Links
Quick Insights into TSYS Customer Service
TSYS's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Retail industry.
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Ranked TSYS Customer Service the Highest
Ranked TSYS Customer Service the Lowest
TSYS Customer Service Score by Gender
Male customers rated TSYS's Customer Service score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
TSYS Customer Service Score by Ethnicity
TSYS's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TSYS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
TSYS Customer Service Score by Age
TSYS's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TSYS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.9 | 41-45 | 1.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
TSYS Customer Service Score by Usage
TSYS's Customer Service score was rated the highest by customers who have used TSYS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TSYS Customer Service Score by Industry
TSYS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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TSYS Customer Service vs. Competitors
Compared to its competitors, TSYS's Customer Service score is rated right above Worldpay, and is preceded by Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| Block | 3.4/5 |
| Synovus Financial Corp. | 3.3/5 |
| Bread Financial | 3.2/5 |
| DIEBOLD NIXDORF | 3.2/5 |
| Fiserv | 3.1/5 |
| TSYS | 2.2/5 |
| Worldpay | 2.1/5 |
| First Data Corporation | 1.9/5 |
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TSYS as an Employer
2.9/5
TSYS has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TSYS scored a -39 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of TSYS would recommend the brand to a friend. ENPS measures how likely TSYS employees would recommend working at TSYS to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 35% | Promoters |
|---|---|
| 19% | Passive |
| 46% | Detractors |
