31
NPS
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Synovus Financial Corp.
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About Synovus Financial Corp. Brand
Synovus is a full-service financial services company that’s proud to meet the banking needs of families, individuals, and businesses across the Southeast. Through our family of companies spanning commercial and retail banking, mortgage, and investments,1 we’re committed to building long-term relationships and providing responsive, caring service. Among its major competitors, Synovus Financial Corp. is ranked in 1st place for NPS while PNC is 2nd, and Regions Bank is 3rd.Their current market cap is $6.80B
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Synovus Financial Corp. Ranking
- #1 / 4 of its competitors
Synovus Financial Corp. NPS
Synovus Financial Corp.'s Net Promoter Score (NPS) is a 31 with 63% Promoters, 5% Passives, and 32% Detractors. Net Promoter Score tracks whether Synovus Financial Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Synovus Financial Corp. Overall NPS
| 63% | Promoters |
|---|---|
| 5% | Passives |
| 32% | Detractors |
Synovus Financial Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 33 | May 2022 | 33 |
Aug 2022 43 | Aug 2022 | 43 |
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 22 | Dec 2022 | 22 |
Jan 2023 18 | Jan 2023 | 18 |
Mar 2023 25 | Mar 2023 | 25 |
Sep 2023 22 | Sep 2023 | 22 |
Feb 2024 27 | Feb 2024 | 27 |
Dec 2024 31 | Dec 2024 | 31 |
Jul 2025 34 | Jul 2025 | 34 |
Aug 2025 38 | Aug 2025 | 38 |
Sep 2025 32 | Sep 2025 | 32 |
How Other Brands Compare
Synovus Financial Corp. is ranked first for NPS among its competitors. PNC and Fifth Third Bank come in second and third, with Renasant Bank coming in at #4. Among those competitors, it is the third most valued company behind PNC.
Synovus Financial Corp. |  PNC |  Fifth Third Bank |  Renasant Bank | |
| Global Ranking | #- | #693 | #- | #- |
| NPS | 31 | 4 | -29 | -33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.80B | $74.38B | $24.61B | $1.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synovus Financial Corp. NPS by Gender
Male customers rated Synovus Financial Corp.'s NPS 68 points higher than Female customers.
Male
34
Synovus Financial Corp.'s NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-34
Synovus Financial Corp.'s NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Synovus Financial Corp. NPS by Usage
Synovus Financial Corp.'s NPS was rated 34 points by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Synovus Financial Corp. NPS vs. Competitors
Compared to its competitors, Synovus Financial Corp.'s NPS is rated right above PNC.
| COMPANY | NPS Score | |
|---|---|---|
| Synovus Financial Corp. | 31 |
| PNC | 4 |
 | Regions Bank | -13 |
| Fifth Third Bank | -29 |
| Renasant Bank | -33 |
 | Truist | -36 |
Synovus Financial Corp. Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Synovus Financial Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Synovus Financial Corp. Customer Loyalty Score by Gender
Synovus Financial Corp.'s Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Synovus Financial Corp. Customer Loyalty Score by Usage
Synovus Financial Corp.'s Customer Loyalty score was rated 70% by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years.
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Synovus Financial Corp. Customer Loyalty vs. Competitors
Compared to its competitors, Synovus Financial Corp.'s Customer Loyalty score is rated right above Renasant Bank, and is preceded by PNC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Regions Bank | 84% |
| Fifth Third Bank | 82% |
| PNC | 81% |
| Synovus Financial Corp. | 80% |
| Renasant Bank | 80% |
| Truist | 68% |
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Synovus Financial Corp. Product Quality
3.5/5
Synovus Financial Corp. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Synovus Financial Corp. Product Information
Synovus Financial Corp.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.synovus.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Synovus Financial Corp. Product Quality
Synovus Financial Corp.'s Product Quality score was rated highest by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Synovus Financial Corp. Product Quality the Highest
Ranked Synovus Financial Corp. Product Quality the Lowest
Synovus Financial Corp. Product Quality Score by Gender
Female customers rated Synovus Financial Corp.'s Product Quality score 0.4 stars higher than Male customers.
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Male
3.1/5
Female
3.5/5
Synovus Financial Corp. Product Quality Score by Usage
Synovus Financial Corp.'s Product Quality score was rated 3.5 stars by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years.
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Synovus Financial Corp. Product Quality vs. Competitors
Compared to its competitors, Synovus Financial Corp.'s Product Quality score is rated right above PNC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Synovus Financial Corp. | 3.5/5 |
| PNC | 3.1/5 |
| Renasant Bank | 3/5 |
| Regions Bank | 2.8/5 |
| Fifth Third Bank | 2.5/5 |
| Truist | 2.3/5 |
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Synovus Financial Corp. Pricing
Synovus Financial Corp. ROI & Value For Money
3.4/5
Synovus Financial Corp. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Synovus Financial Corp. ROI
Synovus Financial Corp.'s ROI score was rated highest by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Synovus Financial Corp. ROI the Highest
Ranked Synovus Financial Corp. ROI the Lowest
Synovus Financial Corp. ROI Score by Gender
Male customers rated Synovus Financial Corp.'s ROI score 0.5 stars higher than Female customers.
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Male
3.3/5
Female
2.8/5
Synovus Financial Corp. ROI Score by Usage
Synovus Financial Corp.'s ROI score was rated 3.5 stars by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years.
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Synovus Financial Corp. Pricing vs. Competitors
Compared to its competitors, Synovus Financial Corp.'s ROI score is rated right above PNC.
| COMPANY | Pricing Score | |
|---|---|---|
| Synovus Financial Corp. | 3.4/5 |
| PNC | 3.1/5 |
| Regions Bank | 2.8/5 |
| Renasant Bank | 2.7/5 |
| Fifth Third Bank | 2.5/5 |
| Truist | 2.3/5 |
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Synovus Financial Corp. Customer Satisfaction (CSAT)
Synovus Financial Corp. Customer Satisfaction (CSAT) Score
84 / 100
Synovus Financial Corp. has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synovus Financial Corp. Customer Satisfaction vs. Competitors
Compared to its competitors, Synovus Financial Corp.'s Customer Satisfaction score is rated right above Renasant Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Synovus Financial Corp. | 84% |
| Renasant Bank | 53% |
| PNC | 52% |
| Regions Bank | 48% |
| Fifth Third Bank | 39% |
| Truist | 39% |
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Synovus Financial Corp. Customer Service
3.3/5
Synovus Financial Corp. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Synovus Financial Corp.'s Customer Service
Address
P.O. Box 120, Columbus, GA 31902
Website
https://www.synovus.com/
Synovus Financial Corp.'s Social Links
Quick Insights into Synovus Financial Corp. Customer Service
Synovus Financial Corp.'s Customer Service score was rated highest by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Synovus Financial Corp. Customer Service the Highest
Ranked Synovus Financial Corp. Customer Service the Lowest
Synovus Financial Corp. Customer Service Score by Gender
Male customers rated Synovus Financial Corp.'s Customer Service score 0.5 stars higher than Female customers.
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Male
3.3/5
Female
2.8/5
Synovus Financial Corp. Customer Service Score by Usage
Synovus Financial Corp.'s Customer Service score was rated 3.5 stars by customers who have used Synovus Financial Corp.'s products/services for 1 to 2 Years.
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Synovus Financial Corp. Customer Service vs. Competitors
Compared to its competitors, Synovus Financial Corp.'s Customer Service score is rated right above PNC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Synovus Financial Corp. | 3.3/5 |
| PNC | 3.1/5 |
| Regions Bank | 2.9/5 |
| Renasant Bank | 2.6/5 |
| Fifth Third Bank | 2.5/5 |
| Truist | 2.3/5 |
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Synovus Financial Corp. as an Employer
4.1/5
Synovus Financial Corp. has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Synovus Financial Corp. scored a 31 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Synovus Financial Corp. would recommend the brand to a friend. ENPS measures how likely Synovus Financial Corp. employees would recommend working at Synovus Financial Corp. to a friend.
Net Promoter Score
31
NPS Score
| 63% | Promoters |
|---|---|
| 5% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
