U.S. Legal Support Claimed Company
U.S. Legal Support was founded in 1996 based on a single, somewhat audacious goal: become the first nationwide,
all-inclusive litigation support company.
Over two decades later, we have over 1,000 employees, a network of nearly 5,000 independent court reporting professionals and can provide on-demand access to more than 12,000 offices in over 2,700 cities across the country. We cover more than 350,000 depositions each year and retrieve more than 400,000 records.
To date, we’ve acquired over 25 companies — 15 in a 3-year period alone. In light of those accomplishments, below is what we’d say about our original goal. read more
Volatile. In the last 24 months, there have been 4 rounds of lay-offs, 2 restructures, and 5 executives and 6 directors have left. Looking for a lasting vision and some stability.
What is the best part about your compensation package?
Insurance is very reasonable. I hope remote availability stays
What are some of the best things about your team?
Their dedication. Logging in at all hours of the night or working through PTO is almost an expectation.
What does the leadership team need to get better at?
Communication. Jimmie needs to understand what drives the front line workers vs what drives the managers. Also, what are our goals and what makes USL better than our competition?
What needs to change to make the company culture better?
Clearly communicated expectations. I feel like everyone is expected to go above and beyond expectations in order to make clients happy. If you build a healthy organization, doing your job at a high level should make clients happy.
What's going wrong and how can it be improved?
There is a loose standard of service. We preach standards and streamlining till a client complains and then we build work-arounds. I wish we could stand by our product and push back against clients, but we're told we will lose business and the company/sales can't have that. Also, SPOT is a mess.
Other Employee Reviews for U.S. Legal Support
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