U.S. Legal Support Customer Success Department Employee Reviews

I love my job but I feel like we need more people to make it less stressful on everyone. Team members are overloaded and that does play a big part in morale.

Review from Customer Success Dept

I can see the positive changes. The only thing I don't like is the pay, we're provided the opportunities but the pay doesn't match. When I counteroffer the salary I was told, well you're making x amount of dollars more than you were making but that doesn't mean I'm making what I should in my depart.

Review from Customer Success Dept

My experience with individual supervisors and management has always been great, but pay should be better. It is frustrating to see President's Club trips while being told there is no raise in the budget, or only a small cost of living adjustment, for an excellent employee after years of service.

Review from Customer Success Dept

Direct manager has by far been the best mentor any employee could ask for.

Review from Customer Success Dept

She is very understanding and helpful. She also encourages department engagement.

Review from Customer Success Dept

Management is very understanding about call offs for illness or childcare, and this flexibility allows us to have real lives and be present for our families outside work. They also keep the team engaged, even remotely, with meetings and events.

Review from Customer Success Dept

They are actively involved and help with problem solving.

Review from Customer Success Dept

Higher compensation to reflect skill set

Review from Customer Success Dept

I've been in this industry for over 12 years and requested what the average person with my experience should receive and it was denied. On top of that, salary workers received below-average merit increases. However, I LOVE what I do and the people I work with but I'm not receiving what I deserve.

Review from Customer Success Dept

Merits are minimal and does not help with the cost of living continuously rising. Good and loyal employees are eventually going to look for work with other companies that pay better.

Review from Customer Success Dept

Mutual understanding and open communication

Review from Customer Success Dept

Everyone gets along, very helpful, and extremely resourceful because we all come from different departments. If someone is out or you're overwhelmed with your work load we all pitch in, no questions asked. My team is the best, hands down and I love it!

Review from Customer Success Dept

I think the customer service team invented the word "teamwork" - there is always an effort to help out your fellow colleague and move the company forward, even if your name isn't on the order. A rising tide lifts all boats!

Review from Customer Success Dept

We work well together and communicate with each other. If someone needs help or has a question someone on the team is always quick to help or answer the question.

Review from Customer Success Dept

The collaboration and engagement of everyone

Review from Customer Success Dept

I work from home so, I can't really answer this question outside of my team. We host a few office activities throughout the year, so that's a positive thing.

Review from Customer Success Dept

Everyone is always very quick to help wherever help is needed.

Review from Customer Success Dept

No night shift and no weekend. Very flexible if needed.

Review from Customer Success Dept

My department colleagues and I actually enjoy what I do.

Review from Customer Success Dept

Getting honest and constructive positive feedback.

Review from Customer Success Dept

Working with an amazing group of coworkers and helping my clients.

Review from Customer Success Dept