U.S. Legal Support Operations Department Employee Reviews
Briefly describe your overall experience at your company
Evolving but positive. There have been changes, but the core remains consistent.
Review from Operations Dept
Challenging, rewarding, I work with some of the best people and in a position I love
Review from Operations Dept
Good but room for improvement in terms of process, pay, and software.
Review from Operations Dept
What do you like best about the leadership team?
The leadership team is accessible and often acts with a sense of urgency.
Review from Operations Dept
My leadership team is always available to answer questions. They ask for my ideas and feedback and it encourages me and gives me more confidence in my work knowing they have the confidence in me.
Review from Operations Dept
Supportive and listen to concerns, praise given consistently
Review from Operations Dept
They definitely have an interest in the company and take an active roll.
Review from Operations Dept
Very dynamic, thoughtful, prudent around the decisions we need to make to move the organization in the right decision. It starts with the level of service we provide to the customer as our core value.
Review from Operations Dept
What does the leadership team need to get better at?
Investing in employees Listening to issues from those who deal with them daily
Review from Operations Dept
Understanding what happens on the ground. Numbers a re a huge portion but understanding them is just as important.
Review from Operations Dept
Communication, Employee Retention, & Employee Moral. Job Security.
Review from Operations Dept
What is the best part about your compensation package?
Just having access to some of everything from 401k, to insurance, etc. It might not be the best in any one area but at least we have access to all basic areas.
Review from Operations Dept
The flexible spending account option
Review from Operations Dept
Paid time off, dental, vision and medical
Review from Operations Dept
Before tax savings accounts for 401K, FSA, etc
Review from Operations Dept
Our insurance is really a top rated plan
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Undervalued from a salary perspective, but valued from the team.
Review from Operations Dept
Although I love what I do, I am undercompensated for the role I am in. When an employee works tirelessly with determination and drive, and exceeds expectations on a consistent basis, they should be recognized for those efforts and compensated accordingly.
Review from Operations Dept
I feel my leadership team values me. I do feel the company as a whole does undervalue operations vs Sales. I would like to see ops leadership to have yearly meetings. It would be nice to meet in person some of the people we have worked with day in and out the last couple years since we centralized.
Review from Operations Dept
Constantly making cuts and letting employees go who are perceived to have more knowledge and value than others. This Company asks for corporate culture but wants to present small mom-and-pop experiences to clients. Both do not work.
Review from Operations Dept
wages are not adequate versus the workload, responsibility and tenure
Review from Operations Dept
What are some of the best things about your team?
They are engaging and care about what they do.
Review from Operations Dept
The amazing relationships and support we have built over the years working states away from one another, without never meeting each other in most cases.
Review from Operations Dept
Hardworking and tenacious. Supportive to each other to get the job done
Review from Operations Dept
I love my team, they work hard and help each other daily.
Review from Operations Dept
Smart, hard-working, and great at knowledge sharing as they care about the mission.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Most Co-workers are great and issues are not a product of them but a product of the systems built around them which they must abide by. Goes for everyone.
Review from Operations Dept
IT isn't an issue of team work, it is the fact that so many of the employees are here to do the bare minimum and collect their pay check. When people don't care about what they do, it shows in their work performance. These people then create a lot more work for the employees who care and work hard
Review from Operations Dept
Schedulers are relying too much on Teams as the main form of communication, and not calling or emailing for urgent/delicate matters. Also, too many schedulers are at times handling the same matter which causes confusion and can create a time delay in the service provided.
Review from Operations Dept
What is most positive about the culture and environment at your company?
I miss the in-office energy that can not be replicated remotely However, the company does its best to restore that sense of community remotely.
Review from Operations Dept
My fellow managers and directors are always so happy to help with no hesitation.
Review from Operations Dept
That as a department we stay connected and work in a team setting, but noticed for our individual abilities.
Review from Operations Dept
My team and co-workers are the best. Their attitude and uplift each other.
Review from Operations Dept
Group teams conversations. Teams praise portal and other larger chats do not provide this same effect
Review from Operations Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The challenge to move the needle.
Review from Operations Dept
Interacting with all the wonderful people at U.S. Legal and having a sense of pride and accomplishment at the end of each day
Review from Operations Dept
The amazing people I work with.
Review from Operations Dept
Ability to handle whatever is needed for the company and our client's success
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Solving problems and achieving goals.
Review from Operations Dept
What's going wrong and how can it be improved?
Seems decisions are made in more of a business mindset (numbers only) when they should be made with more of a court reporting mindset. I do not feel as though the ones making the big decisions have a good understanding of what issues we experience. Investment into reporters would help first.
Review from Operations Dept
Too few employees in some departments, creating too much work for others. It would be nice if every department was manned to properly handle the work load.
Review from Operations Dept
More focus on the department. It can be improved by actually listening to issues and just attempting to solve them rather than sweeping them under the rug and pushing employees to the brink.
Review from Operations Dept
Everything is starting to feel disconnected and not united. Everyone is against everyone else and despite best efforts teamwork is going downhill
Review from Operations Dept
Too many changes too quickly to processes leading to increased error and no buy in from the employees. Not solving the current issues at hand before moving on to the next project. Lack of partnership with the commercial team.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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