-15
NPS
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UberEATS
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About UberEATS' Brand
UberEATS delivers the best of your city right when you want it. Among its major competitors, UberEATS is ranked in 3rd place for NPS while Deliveroo is 1st, and Fooda is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
UberEATS Ranking
- #2 / 4 of its competitors
UberEATS NPS
UberEATS's Net Promoter Score (NPS) is a -15 with 33% Promoters, 19% Passives, and 48% Detractors. Net Promoter Score tracks whether UberEATS's customers would recommend using the product based on a scale of -100 to 100.
UberEATS Overall NPS
| 33% | Promoters |
|---|---|
| 19% | Passives |
| 48% | Detractors |
UberEATS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -16 | Oct 2024 | -16 |
Nov 2024 -15 | Nov 2024 | -15 |
Dec 2024 -16 | Dec 2024 | -16 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -16 | Feb 2025 | -16 |
Mar 2025 -16 | Mar 2025 | -16 |
Apr 2025 -14 | Apr 2025 | -14 |
May 2025 -16 | May 2025 | -16 |
Jul 2025 -16 | Jul 2025 | -16 |
Oct 2025 -16 | Oct 2025 | -16 |
Nov 2025 -16 | Nov 2025 | -16 |
Jan 2026 -16 | Jan 2026 | -16 |
How Other Brands Compare
UberEATS is ranked second for NPS among its competitors. Deliveroo and Grubhub come in first and third, with DoorDash coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UberEATS NPS by Gender
Male customers rated UberEATS's NPS 6 points higher than Female customers.
Male
-33
UberEATS's NPS was rated -33 by Male customers on Comparably.
24%
Promoters
19%
Passives
57%
Detractors
Female
-39
UberEATS's NPS was rated -39 by Female customers on Comparably.
20%
Promoters
21%
Passives
59%
Detractors
UberEATS NPS by Ethnicity
UberEATS's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -47 | Caucasian | -47 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -52 | African American/Black | -52 |
Asian or Pacific Islander -30 | Asian or Pacific Islander | -30 |
Other -55 | Other | -55 |
UberEATS NPS by Age
UberEATS's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
UberEATS NPS by Usage
UberEATS's NPS was rated the highest by customers who have used UberEATS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -37 | Less than 1 Year | -37 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
2 to 5 Years -29 | 2 to 5 Years | -29 |
5 to 10 Years -44 | 5 to 10 Years | -44 |
Over 10 Years -84 | Over 10 Years | -84 |
UberEATS Customer Reviews
Out of the 34 UberEATS customer reviews 9 were positive and 25 were constructive. UberEATS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UberEATS Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of UberEATS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UberEATS Customer Loyalty Score by Gender
Female customers rated UberEATS's Customer Loyalty score 16% higher than Male customers.
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Male
55%
Yes
Female
71%
Yes
UberEATS Customer Loyalty Score by Ethnicity
UberEATS's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UberEATS.
56
out of 100
Caucasian
63
out of 100
Hispanic or Latino
85
out of 100
African American/Black
65
out of 100
Asian or Pacific Islander
73
out of 100
Other
UberEATS Customer Loyalty Score by Age
UberEATS's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UberEATS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 66% | 26-30 | 66% |
31-35 57% | 31-35 | 57% |
36-40 49% | 36-40 | 49% |
41-45 84% | 41-45 | 84% |
46-50 70% | 46-50 | 70% |
51-55 44% | 51-55 | 44% |
56-60 78% | 56-60 | 78% |
61-65 78% | 61-65 | 78% |
66+ 66% | 66+ | 66% |
UberEATS Customer Loyalty Score by Usage
UberEATS's Customer Loyalty score was rated the highest by customers who have used UberEATS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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UberEATS Customer Loyalty Score by Industry
UberEATS's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Retail industry customers.
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UberEATS Customer Loyalty vs. Competitors
Compared to its competitors, UberEATS's Customer Loyalty score is rated right above Grubhub, and is preceded by Deliveroo.
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UberEATS Product Quality
2.8/5
UberEATS has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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UberEATS Product Information
UberEATS’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated UberEATS's product the highest. Reviewers from the Arts and Entertainment industry rated UberEATS the lowest at 2.7.
- Website
- http://ubereats.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Mobile App
SaaS
Quick Insights into UberEATS Product Quality
UberEATS's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Restaurants industry.
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Ranked UberEATS Product Quality the Highest
Ranked UberEATS Product Quality the Lowest
UberEATS Product Quality Score by Gender
Male customers rated UberEATS's Product Quality score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
UberEATS Product Quality Score by Ethnicity
UberEATS's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UberEATS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 1.8 | Other | 1.8 |
UberEATS Product Quality Score by Age
UberEATS's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UberEATS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
UberEATS Product Quality Score by Usage
UberEATS's Product Quality score was rated the highest by customers who have used UberEATS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UberEATS Product Quality Score by Industry
UberEATS's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Restaurants industry customers.
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UberEATS Product Quality vs. Competitors
Compared to its competitors, UberEATS's Product Quality score is rated right above DoorDash, and is preceded by Grubhub.
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UberEATS Pricing
UberEATS ROI & Value For Money
2.7/5
UberEATS has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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UberEATS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Government and Public Policy industry think that they had the lowest ROI from UberEATS.
Quick Insights into UberEATS ROI
UberEATS's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Restaurants industry.
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Ranked UberEATS ROI the Highest
Ranked UberEATS ROI the Lowest
UberEATS ROI Score by Gender
Male customers rated UberEATS's ROI score 0.2 stars higher than Female customers.
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Male
2.4/5
Female
2.2/5
UberEATS ROI Score by Ethnicity
UberEATS's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UberEATS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.7 | Other | 1.7 |
UberEATS ROI Score by Age
UberEATS's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UberEATS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2 | 36-40 | 2 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
UberEATS ROI Score by Usage
UberEATS's ROI score was rated the highest by customers who have used UberEATS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UberEATS ROI Score by Industry
UberEATS's ROI score was rated the highest by Consulting industry customers, and the lowest by Restaurants industry customers.
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UberEATS Pricing vs. Competitors
Compared to its competitors, UberEATS's ROI score is rated right above DoorDash, and is preceded by Grubhub.
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UberEATS Customer Satisfaction (CSAT)
UberEATS Customer Satisfaction (CSAT) Score
46 / 100
UberEATS has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UberEATS Customer Satisfaction
UberEATS's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Restaurants industry.
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Ranked UberEATS Customer Satisfaction the Highest
Ranked UberEATS Customer Satisfaction the Lowest
UberEATS Customer Satisfaction Score by Gender
Male customers rated UberEATS's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UberEATS.
41 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 4% | |
Very Dissatisfied | 43% |
35 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 10% | |
Very Dissatisfied | 51% |
UberEATS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UberEATS' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
16%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
54%
CSAT according to Hispanic or Latino
UberEATS' Customer Satisfaction (CSAT) score was rated 61% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UberEATS.
61 / 100
Very Satisfied
23%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
24%
CSAT according to African American/Black
UberEATS' Customer Satisfaction (CSAT) score was rated 36% according to African American/Black users and customers.
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36 / 100
Very Satisfied
12%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
53%
CSAT according to Asian or Pacific Islander
UberEATS' Customer Satisfaction (CSAT) score was rated 51% according to Asian or Pacific Islander users and customers.
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51 / 100
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to Other
UberEATS' Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.
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30 / 100
Very Satisfied
12%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
55%
UberEATS Customer Satisfaction Score by Age
UberEATS's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UberEATS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 59% | |||||||||||||||
| 31-35 | 57% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 9% | |||||||||||||||
| 51-55 | 5% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
UberEATS Customer Satisfaction Score by Usage
UberEATS's Customer Satisfaction score was rated the highest by customers who have used UberEATS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UberEATS Customer Satisfaction Score by Industry
UberEATS's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "UberEATS Customer Satisfaction Score by Industry",
"text": "UberEATS's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Restaurants industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 47,
"stars": 0,
"csatScore": 47,
"text": "UberEATS's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 47
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "UberEATS's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "UberEATS's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "UberEATS's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Consulting",
"groupId": 511,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 14,
"stars": 0,
"csatScore": 14,
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"scoreClassName": "",
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},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
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"stars": 0,
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]
}UberEATS Customer Satisfaction vs. Competitors
Compared to its competitors, UberEATS's Customer Satisfaction score is rated right above Grubhub, and is preceded by Fooda.
Unlock UberEATS Customer Satisfaction vs. Competitors Data
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UberEATS Customer Service
2.6/5
UberEATS has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About UberEATS's Customer Service
Address
San Francisco, CA United States of America
Website
http://ubereats.com/
Quick Insights into UberEATS Customer Service
UberEATS's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Restaurants industry.
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Ranked UberEATS Customer Service the Highest
Ranked UberEATS Customer Service the Lowest
UberEATS Customer Service Score by Gender
Male customers rated UberEATS's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UberEATS.
Male
2.5/5
Female
2.2/5
UberEATS Customer Service Score by Ethnicity
UberEATS's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UberEATS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.8 | Other | 1.8 |
UberEATS Customer Service Score by Age
UberEATS's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UberEATS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.8 | 36-40 | 1.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
UberEATS Customer Service Score by Usage
UberEATS's Customer Service score was rated the highest by customers who have used UberEATS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UberEATS Customer Service Score by Industry
UberEATS's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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UberEATS Customer Service vs. Competitors
Compared to its competitors, UberEATS's Customer Service score is rated right above DoorDash, and is preceded by Grubhub.
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UberEATS as an Employer
2.4/5
UberEATS has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
UberEATS scored a -15 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of UberEATS would recommend the brand to a friend. ENPS measures how likely UberEATS employees would recommend working at UberEATS to a friend.
Net Promoter Score
-15
NPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
