UHS (Universal Health Services) Employee Reviews
Out of 529 UHS (Universal Health Services) employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping UHS (Universal Health Services) improve their work culture. The Admin team, with 80% positive reviews, reports the best experience at UHS (Universal Health Services) compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Engaged mostly, some of touch with reality. Have forgotten what it was like as a staff member.
Compassionate and try to be understanding
Communication, teamwork, open door and consistency
Easy to communicate with on a daily basis.
Not much. They are all about the money and not at all about patient or staff care and safety.
What does the leadership team need to get better at?
Being receptive to staff, staffing appropriately to prevent burn out and maintain safety
Communication to people under them
Being compassionate about employee health and proper staffing influences thid
Old school thinking on remote work.
Better pay for the front line workers.
What is the best part about your compensation package?
more hourly pay, overtime, health care
Review from Customer Support Dept
Health care benefits are affordable and decent
merit increases and free meals
I am an hourly worker
Nothing is great about it
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Yes I wish our safety was more important
No one cares about hands on staff
A raise, commend sometimes, trust and honesty.
Better pay, benefits, and some type of bonus
I think I would feel better about my compensation if I was paid more.
What are some of the best things about your team?
The direct care staff and the fulfillment of making a difference in patients' lives are the only thing that makes working here worth it. Most staff I work with are kind, funny, supportive, intelligent, and love having a job that means something to them. Working with those type of people is amazing.
We all try to protect each other while taking the safety of our patients into consideration.
Excellent team Proper management Very helpful Critical management effective
There are few people that actually get things done and take action
Not part of a department team
What do your coworkers need to improve and how could you work together better?
We need to all share a strong work ethic.
Training. You can not take a person and just make them a supervisor.
better interpersonal training for management to effectively work with employees
By hiring new management staff at my location. I am fearful for my safety and my direct supervisor has deliberately been intimidating me when we work together. You HR department has been told but they do nothing to stop it.
No one is ever on the same page. Most of what is communicated throughout the building is hearsay or gossip, but nothing is ever proven to be true. Treatment for the residents is ineffective and greatly effects the progress of each child, which eventually effects the whole unit.
What is most positive about the culture and environment at your company?
At my specific UHS hospital the most positive thing would have to be the culture at work that's cultivated by the direct care team. We all value one another and know that it's imperative to have each other's back. That makes everyone feel confident about their work abilities and allows for structure
The most positive about the culture and enviornment at my company is being one team
Most of the staff work well together
Patient interactions, and many of them are involuntarily committed so that should say something
clocking out to go home
What needs to change to make the company culture better?
Corporate needs to come and watch cameras of restraints not being necessary. Make sure that we aren't admitting people that we can not help. No one at windsor laurelwood is certified to work with autistic patients yet time and time again we get very aggressive ones and they restrain them. Like what
Fair pay and a management team that does more than give lip service. Less management more fairly paid staff. People do NOT apply because ALL OTHER AREA HOPITALS PAY MORE, and were drowning some days without enough staff!
Review from Customer Support Dept
It needs to be centered around improvement for both staff and patients instead of controlling the staff. They provide less than ideal work environments while expecting more and more productivity. It seems like they literally try to make it more miserable every day.
We need new superior staff, some people who actually care about these childrens' mental health. Staff needs to attend LGBTQ+ workshops that discuss inclusion and understanding how to accept and communicate effectively with queer staff and residents.
give more responsibility regarding staffing and employee motivation to the assistant D.O.N. who has the respect and passion to get us back on track to a positive environment,,,,
What did you like most about the interview process?
They are clear about your job duties. HR at my hospital is way more than just underqualified for her job, but the supervisor who was at my interview was very knowledgable and knew what type of person would be needed for the role.
Great questions and great explanations of expectations.
They offered me a job there.
Excellent interview. I was lied to about the general environment.
It was a group of people interviewing me
What would you improve about your company's interview process?
Have someone with some intelligence do them.
HR is not very communicative. They are slow to process applications.
Review from Operations Dept
Better organization and starting salaries that are competitive
Dont hire people on the spot. It makes you look desperate and sends red flags to the candidate.
Maybe not be truthful on the conditions you are sending us on to the floor with.
What makes you most happy at work?
Watching patients succeed and get better.
When I get to go home after a work day.
When workflow changes are made that all staff are notified of changes immediately.
Assisting people who sometimes have nobody
Review from Customer Success Dept
Nothing makes me most happy at work.
What's going wrong and how can it be improved?
There is absolutely no psychiatric help being offered. And they don't even care... yet they advertise it as such.
Once again these issues have been voiced but nothing is done.
they do not listen the patient
Better management and Less discrimination.
Staffing issues. No admin members will come and help nor answrr their phone when thete os a staff shoryage
What would you most like to see improved at your company?
Support for the techs. Someone to help take the heavy load of work off of one person. The techs do everything and are constantly criticized for not doing a good enough job.