
It was a standard process.
Pay the employees what they are worth. Stop the mentality they are easily replaced. Give raises.
Focus on the people working hard to keep the clients. Stop looking to decrease staff to save money when the leadership is getting $100K+ raise each year.
There are far too many that have a "That's not my job" mentality or use "We are a team" only when they need you to do something for them. Some that completely do the wrong thing and get prompted.
If you are a current employee looking to move up, they will short-change you. There you will have to apply and go through the same process as an outside person applying but the outside people will always get paid more. The benefits cost a lot but really aren't worth it.