
At USAA 83% of employees think their department KPIs and OKRs are clear. Employees’ understanding of USAA's KPIs and OKRs is essential for its success. Out of 26 USAA employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 21 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at USAA is responsible for ensuring his subordinates accomplish objectives using key performance indicators. USAA employees shared they generally receive helpful feedback once a quarter or once a month, while 67% of USAA employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.