33
eNPS Score
Q&A With USAA Employees
USAA is unlike any other financial services organization. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our members.
How employees describe working at USAA
Well planned in person interviews, timely response,
Review from IT Dept
longevity, customer service price dependabilty
loyalty to their customer and not others
Excellent service during the process.
Service & Value for money paid
What it's like to work at USAA
- USAA employees generally work 8.7 hrs a day
- Employees at USAA report the work pace is comfortably fast
- On a typical day, employees at USAA have 3 meetings
- 87% of USAA employees look forward to interacting with their team every day
- USAA employees most often take 20-30 paid vacation and sick days each year
- 82% of USAA employees report they are happy with their work life balance
- USAA employees typically get valuable feedback on how to improve at work Once a quarter
- 84% of USAA employees call their work environment positive
Q&A With USAA Employees
IDX: 0 TOT: 92
How flexible is your work schedule at USAA?
Top Employee Response
Very little
I’m in IT so it’s very flexible. MSR’s who answer the phone have a very rigid schedule so it really depends on the job you have here.
Very, they offer multiple schedules to choose from.
What unique perks and benefits does USAA provide?
Top Employee Response
401k, 4 day work weeks, work from home options, paid holidays and educational benefits.
Health care, 8% 401k match, 9% retirement bonus if are over 49 and PTO. Corporate bonus of variable 16% or 1.5x the 16% if you have a Lead role and up. Salaries are at par or below.
There used to be far more under Gen. Robles and when we hadn’t been moved to satellite offices that weren’t outfitted like home office.
What should I wear for an interview at USAA?
Business casual is fine.
Suit and tie. Conservative clothing.
Business casual. Better to overdress than underdress. Do not wear jeans, shorts, sleeveless or anything too revealing even those are otherwise allowed allowed.
What's the work from home policy like at USAA?
Top Employee Response
Encouraged if you can handle working without supervision.
Very strict if any is allowed at all
How do I do well in an interview at USAA?
Be yourself and be excited.
Dress nice and be yourself. Know a little about USAA. Understand our mission statement. Don’t BS but articulate successes and failures well. Depending on position, softskills often make up for lack of specific technical skills.
How's the morale at USAA?
Top Employee Response
There are a lot of small things that drive you crazy there but then you think about the 80 hrs/ yr paid vacation plus 4 personal days plus 2 volunteer days plus free covered parking plus an Xmas bonus equal to 2 weeks pay plus about a 15% annual performance bonus plus 8% matching 401k plus up to an additional 10% of pay added to 401k each year plus paid college tuition from 1st day of employment for any degree plus generous maternity AND paternity leave plus a lot of opportunities to move around plus it’s one of the highest rated companies to work for. There may be pockets where morale is not too good, mostly happens when a reorganization occurs, but overall I’d say the morale is mostly at the top of the chart. Working there provides a great quality of life and that’s huge!
Very high.
How's the leadership on the IT team at USAA?
We have a lot of new folks at the top of IT leadership so giving them our best effort as they get up to speed. There’s also a little more churn at the top then what we’ve had in the past.
Leadership team is a solid mix of experienced USAA folks along with new to USAA but wealth of industry experience. I find them very good at setting direction and letting teams execute. As we are a very large IT organization you will always find folks citing specific examples of leadership gone bad but overall IT leadership here has a very good track record.
What's the IT team like at USAA?
Very large and Very diverse with a lot of room to grow and try out different things.
There are over 3,000 people in the IT department with very diverse skill set and responsibilities. While each team has unique characteristics, USAA IT has consistently been voted one of the best IT places to work. We strive to understand your preferences and place folks on the appropriate teams. We also encourage movement within the organization to keep people happy and facilitate career development.
how often do people at work eat at their desk?
Top Employee Response
About a quarter of the time.
Just snack. They have cafe's all over the place there.
What’s the most challenging part of your job?
Not having enough time to do all my work
Coordination and collaboration
What skills do you need to be successful in the Design department at USAA?
Some basic talent, networking skills, verbal articulation and presentation skills.
What is the best advice you could give someone during their first month at USAA?
Top Employee Response
Network, network, network. Also, sit back and learn, don’t be a know at all. Wait a month before you fully utilize your existing knowledge and skill.
What is the PTO policy at USAA?
Top Employee Response
About 5.5 hours every 2 weeks. 2 volunteer days, 3 personal. Very good.
What is the onboarding process like at USAA and how long does it last?
Top Employee Response
3 days in NEO classroom with many other new employees, lots of lectures about the company, it’s history and values, military life and the company’s mission helping the service folks. Lots of movie watching and military guest speakers. IDs are issued on the 3 day. Boring but educational.
How are the career growth opportunities on the Design team at USAA?
Great as long as you’re a very specific type
What is the daily attire at USAA?
Casual, so long as you don’t care about promotion
What's one thing you wish you'd known before joining USAA?
How large they really are.
What benefits does USAA provide?
Health, dental, 401k match and gyms. They also have day care across the street from the main complex.
What questions do they ask during the interview process at USAA?
What's your experience level. They will put you in a situation and ask what would your response be to best handle it. What would you do.
What are your coworkers at USAA like?
Helpful and honest.
How difficult is it to maintain a social life while in your job at USAA?
Not difficult at all...they offer plenty of things to do after work.
How's the work pace at USAA?
Very high
If you could make changes, how would you improve the culture at USAA?
Not sure what I could offer to make the culture better. They are honest and always do the right thing.
What are you most excited about working at USAA?
Bonus time...bonus' have been around 18% of your annual pay plus they do up to an 8% 401k match. Even on bonus'
How much diversity is there among employees at USAA?
Lot's...people are from all over the world.
Curious about what work's like at USAA?
Anonymously Ask USAA Employees Any Question
Should I work at USAA?
56% of USAA employees would encourage their friends to become coworkers, whereas 21% are neutral and 23% would not recommend working at USAA to their friends.
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
Working at USAA's competitors
Recently Asked Questions about working at USAA
- What skills do you need to be successful in the Design department at USAA?
- What is the best advice you could give someone during their first month at USAA?
- What is the PTO policy at USAA?
- What is the onboarding process like at USAA and how long does it last?
- How are the career growth opportunities on the Design team at USAA?