33
eNPS Score
Q&A With USAA Employees
USAA is unlike any other financial services organization. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our members.
How employees describe working at USAA
Well planned in person interviews, timely response,
Review from IT Dept
longevity, customer service price dependabilty
loyalty to their customer and not others
Excellent service during the process.
Service & Value for money paid
What it's like to work at USAA
- USAA employees generally work 8.7 hrs a day
- Employees at USAA report the work pace is comfortably fast
- On a typical day, employees at USAA have 3 meetings
- 87% of USAA employees look forward to interacting with their team every day
- USAA employees most often take 20-30 paid vacation and sick days each year
- 82% of USAA employees report they are happy with their work life balance
- USAA employees typically get valuable feedback on how to improve at work Once a quarter
- 84% of USAA employees call their work environment positive
Q&A With USAA Employees
IDX: 25 TOT: 92
How challenged are you at USAA?
Very, the workload is very high. If you can't keep up, you'll get fired.
What's the best part of your job at USAA?
Helping people that truely need your help.
How secure do you feel at your job at USAA?
Very, they are always hiring but it's very competitive.
How do you feel about going to work at USAA everyday?
Love it.
How's the vacation policy at USAA?
Earned by working 40 hr work weeks, then get 2 hrs off. Each quarter they give you 8 hrs and at the start of the year, they give you 24 hrs free..
What's the office layout like at USAA?
Large open areas with semi cubicles.
Who did you meet with during your interview? And how long did it take to hear back from USAA?
HR professional and a manager from the Claims Department.
What's the office vibe like at USAA?
Friendly but work oriented
What does the ideal candidate in the Design department look like at USAA?
These days, like a pretentious twit who spends more time moving their sticky notes around repeatedly and making PowerPoints talking about all the value they’re adding to projects than actually delivering anything of value.
How much and how often do raises happen at USAA?
Once a year based on your evaluation
What's the vibe like in the IT dept at USAA? How many hours are you working?
Vibe is great. Get your project work done and you’ll be fine. Every now and then you have a push to meet a really tight deadline and hours start to creep up but then it’ll be balanced out in the future when there’s a lull and you can catch your breath. If you’re just in IT for the money , this place is not for you. We want people with a passion for what they do and giving our best for our membership.
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I still have serious concerns that USAA is not treating this claim fairly or properly. My hardwood flooring is 23 months old. There is NO threshold in my bathroom that separates the bathroom from my bedroom, which is the EXACT reason why I had the ha
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When did your medical health insurance become effective, as a new employee?
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How soon does the employee medical benefits start? On your first day or 3 months later?
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Does USAA use an employee tracking software that monitors all employees on their keyboards?
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Does having an employee referral help you to get in USAA any sooner?
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What are the job securities?
Curious about what work's like at USAA?
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Should I work at USAA?
56% of USAA employees would encourage their friends to become coworkers, whereas 21% are neutral and 23% would not recommend working at USAA to their friends.
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
Working at USAA's competitors
Recently Asked Questions about working at USAA
- What skills do you need to be successful in the Design department at USAA?
- What is the best advice you could give someone during their first month at USAA?
- What is the PTO policy at USAA?
- What is the onboarding process like at USAA and how long does it last?
- How are the career growth opportunities on the Design team at USAA?