Vertafore Employee Reviews
Out of 6387 Vertafore employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Vertafore improve their work culture. The Admin team, with 98% positive reviews, reports the best experience at Vertafore compared to all other departments at the company. The Legal team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Leadership should prioritize transparency and frontline needs over optics. Letting teams vote on in office days and addressing income challenges. 62.5% of workers in my role have to rely on second jobs while still being required to pay for parking. We have long commutes due to cost-of-living.
Review from Finance Dept
Career development. It is heavily promised but rarely seen put into action
Review from Customer Support Dept
Leadership needs to reinstate the flexible first model. Requiring in-office days every week has decreased employee morale.
Review from Finance Dept
Pay - the Pulaski Support team has not had a cost of living raise in at least 15 years
Review from Customer Support Dept
Move faster and not be afraid of breaking something
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The pay structure of Vertafore versus other companies is abysmal. I am so severely underpaid and have to work additional jobs to survive.
Review from Product Dept · Posted 14 days ago
Feel that feedback provided in 2x/year survey regarding WFH policies and compensation are completely ignored. I would feel better with fair compensation and being allowed to do my job remotely - where I am most productive and the team has proven itself to be over the last 5 years.
Review from Finance Dept
Its alot of responsibility for the market I live in. Ive done similar roles for more pay at other organizations
Review from Finance Dept
I feel that the pay for developers in QQ Catalyst is low for the market. Many of us could be making 1.5-2x the pay we're currently getting. Not to mention several jobs have been eliminated on our team do to attrition and have not been filled.
Review from Engineering Dept
I feel that because our cost of living is lower than other states where we maintain offices, its assumed that our cost of living is low, which would be incorrect. I would feel more correctly compensated if we were compensated leveraging the average among our offices per position and across the board
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
co workers are very silo'ed. It is difficult to find a person to talk to outside your team if additional information is needed on product.
Review from Customer Success Dept
My coworkers need to be empowered to make decisions at their level. Some coworkers also need to acknowledge that what got us here won't get us there as I continue to hear comments like, "This is the way we've always done it."
Review from Legal Dept
Every meeting I've attended while working here could have been an email chain or teams group chat.
Review from Finance Dept
Learn to think for themselves, instead of deferring constantly and looking to others for answers. Stand up for themselves and not let customers and management push them around.
Review from Customer Support Dept
They need to be more encouraging to the new people.
Review from Customer Support Dept
What needs to change to make the company culture better?
Not really sure. It just seems hard to actually talk to people
Review from Engineering Dept
The company creates surveys that give them the answers they want to hear, and they don't learn the true feelings of the employees. Figure out what the employees actually care about and double down on that.
Review from Customer Support Dept
I don't know. We're all remote. Would be nice to see each other in real life more than 1x a year at SKO
Review from Sales Dept
Apt role complying with responsibilities. Decent pay with respect to market standards.
Review from Business Development Dept
Team get together and Team culture activities are not there here. No other curricular activities.
Review from IT Dept
What would you improve about your company's interview process?
Sped up, my interview process took 2 months
Review from Engineering Dept
What's going wrong and how can it be improved?
The technology being used in the applications are too old and brittle because no time had been spent on tech debt. The processes are really inefficient as well. Basically the phrase "sunk-cost fallacy" comes to mind in terms of technology and processes
Review from Engineering Dept
I have worked here for over a year with promise to advance and have done numerous steps to do so and bothing works
Review from Customer Support Dept
Need the Sr. Execs to get interested in what is going on.
Review from Sales Dept
Those in charge of decisions have poor communication skills and a seeming lack of desire to retain and acquire talented employees. It is rare to run into someone who is actually excited to be working for Vertafore.
Review from Operations Dept
I don't have the tools to do my job efficiently and effectively. Salesforce is horrible for my position. The customers complain about it, it's a mess, and no one seems to care. I'd like more up to date tools. PowerBI can pull data from several platforms and make a nice overall picture.
Review from Customer Success Dept
What would you most like to see improved at your company?
Employee retention, knowledge transfer, onboarding
Review from Business Development Dept
pay
Value your employees and their specific knowledge in insurance.
Review from Engineering Dept