Competitors:
BEST Inc.
BEST Inc.
VIPdesk offers brand experience management solutions, including brand loyalty, concierge, customer care, and social media management. read more
VIPdesk Company Culture
VIPdesk Culture
This score is derived from employee ratings & reviews2.9/5
VIPdesk's Overall Culture is rated C-
Top Rated Culture Dimensions
Meetings
B+Team
BEnvironment
BWork Culture
CCompensation
CVIPdesk CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Sally Hurley
46 /100
See More
Diversity at VIPdesk
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at VIPdesk
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterVIPdesk eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Recommend to a Friend?
-30
VIPdesk employees are -30% more likely to recommend VIPdesk as a great place to work
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Working at VIPdesk
Working at VIPdesk is rated below average by 10 employees, across various culture dimensions. VIPdesk employees rate Meetings highest among all categories, and think that CEO Rating and Leadership have the most room for improvement, putting VIPdesk’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Bottom 25% compared to other companies in Washington, DC. See below in detail how working at VIPdesk was rated by employees.
Overall Company Culture at VIPdesk
C-
Overall Company Culture at VIPdesk is rated C-
Last updated months ago
Bottom
30%
VIPdesk ranks in the Bottom 30% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterVIPdesk Employee Reviews
Out of 16 VIPdesk employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping VIPdesk improve their work culture.
| Positive Reviews | 64% |
|---|---|
| Constructive Feedback | 36% |
Positive Reviews From VIPdesk Employees
- What makes you most happy at work?My team is absolutely stellar!
- What did you like most about the interview process?It was personable and on video
- What is most positive about the culture and environment at your company?The flexibility and ability to work from home
Constructive Feedback From VIPdesk Employees
- What does the leadership team need to get better at?listening to the people that allow you to get a paycheck. respecting people in actions not just fake hollow words. Senior accountability for failures instead of constantly blaming the people on the bottom for failures above . Accountability .
- What would you improve about your company's interview process?they won't listen or care the answer is pointless - its just a bunch of people that do unethical things and protect each other like a gang
- What's going wrong and how can it be improved?The client I work for has a bad business model and is often mistrusted
VIPdesk Company Information
VIPdesk Company Overview
VIPdesk offers brand experience management solutions, including brand loyalty, concierge, customer care, and social media management.
VIPdesk Mission, Vision & Values
VIPdesk Mission Statement
To deliver memorable customer experiences for the leading brands we serve.
VIPdesk Values
- Transparent
- Authentic, Open, And Honest Communication
- Helpful
- Proactive And Thoughtful
- Creative
- Innovative And Resourceful
- Flexible
- Adapt And Embrace New Ideas
- Positive Energy
- Refreshing Interactions
| Headquarter | 324 North Fairfax Street Alexandria, VA United States of America |
|---|---|
| Website | vipdeskconnect.com/ |
| Founding Date | 1997 |
| Tel | 6563309831 |
| Company Status | Private |
VIPdesk Competitors
VIPdesk competitors include BEST Inc.. VIPdesk ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how VIPdesk compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
VIPdesk Employees
10 employees at VIPdesk have reviewed VIPdesk across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 10 VIPdesk employees give their leadership a grade of D-, or Bottom 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at VIPdesk are not very pleased with their total compensation at VIPdesk, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at VIPdesk are pleased with their team. 10 Participants grade the quality of their coworkers a B. The majority believe the meetings at VIPdesk are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at VIPdesk believe the environment at VIPdesk is positive. Most Participants believe the pace of work at VIPdesk is comfortably fast. About 43% of the employees at VIPdesk work 8 hours or less, while 14% of them have an extremely long day - longer than twelve hours.
Overall, the employees at VIPdesk are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining VIPdesk - Employee Onboarding
The prevailing opinion from Comparably users in Washington, DC about their company is that it was prepared on their first day. Washington, DC employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
VIPdesk KPIs and OKRs
Employees’ understanding of VIPdesk's KPIs and OKRs is essential for its success. Out of 3 VIPdesk employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
VIPdesk CEO & Leadership
VIPdesk CEO - Sally Hurley
46 /100
VIPdesk’s CEO Sally Hurley started in this role in 2014. Sally’s approval rate is lower compared to CEOs at similar sized companies, putting Sally in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Washington, DC. Sally Hurley’s employees rank VIPdesk in the Top 20% for Meetings, in the Top 25% for Team, and in the Top 35% for Environment. When compared to VIPdesk’s competitors, Sally Hurley ranks below BEST Inc. CEO Shao-Ning Chou.
VIPdesk Leadership
The VIPdesk Executive Team is rated a “D-” and led by CEO Sally Hurley, Vice President Sales & Marketing Othmar Blumencron, and VP of Operations Valerie Burns
Sally Hurley CEO / President
Sally Hurley serves as the CEO / President of VIPdesk.
Othmar Blumencron Vice President Sales & Marketing
Othmar Blumencron serves as the Vice President Sales & Marketing of VIPdesk.
Valerie Burns VP of Operations
Valerie Burns serves as the VP of Operations of VIPdesk.
Addison Hatch Sr. VP Service Delivery
Addison Hatch serves as the Sr. VP Service Delivery of VIPdesk.
Elizabeth Snyder VP Technology
Elizabeth Snyder serves as the VP Technology of VIPdesk.
Jennifer Vinciguerra Vice President of People and Culture
Jennifer Vinciguerra serves as the Vice President of People and Culture of VIPdesk.
VIPdesk Salaries
How much does VIPdesk pay?
How much do people at VIPdesk get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at VIPdesk is $106,468, or $51 per hour, while the estimated median salary is $115,914, or $55 per hour.
At VIPdesk, the highest paid job is a Director of Sales at $256,689 annually and the lowest is an Admin Assistant at $50,195 annually. Average VIPdesk salaries by department include: Customer Support at $61,537, IT at $101,459, Design at $116,265, and HR at $105,308. Half of VIPdesk salaries are above $115,914.
9 employees at VIPdesk rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 29 ratings) while 9 employees at VIPdesk rank their Perks And Benefits in the Bottom 25% of similar sized companies in the US (based on 11 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $72k | $72k | 1st Percentile |
20th Percentile $94k | $94k | 20th Percentile |
40th Percentile $116k | $116k | 40th Percentile |
60th Percentile $212k | $212k | 60th Percentile |
80th Percentile $257k | $257k | 80th Percentile |
100th Percentile $409k | $409k | 100th Percentile |
$106,468*
Average Compensation
$115,914*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
VIPdesk Salaries by Department
Diversity & Inclusion at VIPdesk
The Diversity score provides insights into how diverse employees feel and rate their work experience at VIPdesk across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
VIPdesk Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
VIPdesk PTO
VIPdesk's PTO and Vacation policy typically gives unlimited days off a year. VIPdesk's benefits and PTO Package averages to represent a $2500+ cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
VIPdesk Careers
VIPdesk Jobs
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Frequently Asked Questions regarding VIPdesk
What is VIPdesk address?
VIPdesk location is at 324 North Fairfax Street
Who is the CEO of VIPdesk?
VIPdesk CEO is Sally Hurley, their score by employees is 46
What is VIPdesk eNPS?
The eNPS for VIPdesk is -30
What is the salary for Paralegal in VIPdesk?
Paralegal average salary in the US is 66k
What are the salaries in the Design in VIPdesk?
The average salaries for Design in VIPdesk is 116k
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