-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Visual Edge IT
Marketing or Exec? Claim Your Free Account
About Visual Edge IT's Brand
ABOUT VISUAL EDGE IT, INC. Visual Edge IT, Inc. (VEIT) specializes in managed IT services and security, cloud computing, and print/copy solutions for businesses across the U.S. including remote office locations. VEIT offers a full line of office technology and services for a variety of industries including 24/7 remote monitoring and administration of networks, service desk, and data backup and restore to improve business processes. Visual Edge IT™ is backed by more than 20 years of IT technology knowhow and a national network of expert engineers to support your technology needs. The company is headquartered in North Canton, OH, USA. For more information, visit www.visualedgeit.com. Among its major competitors, Visual Edge IT is ranked in 5th place for NPS while CDW Corporation is 1st, and Insight is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Visual Edge IT Ranking
- #3 / 4 of its competitors
Visual Edge IT NPS
Visual Edge IT's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Visual Edge IT's customers would recommend using the product based on a scale of -100 to 100.
Visual Edge IT Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Visual Edge IT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Dec 2023 -33 | Dec 2023 | -33 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 -20 | Oct 2024 | -20 |
Dec 2024 -33 | Dec 2024 | -33 |
How Other Brands Compare
Visual Edge IT is ranked third for NPS among its competitors. CDW Corporation and Insight come in first and second, with Flex Technology Group coming in at #4.
Visual Edge IT |  CDW Corporation |  Flex Technology Group |  Insight | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | -34 | 22 | - | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $4.62B | $3.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Visual Edge IT NPS by Gender
Visual Edge IT's NPS was rated -50 by Male customers on Comparably.
Male
-50
Visual Edge IT's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Visual Edge IT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Visual Edge IT NPS by Ethnicity
Visual Edge IT's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Visual Edge IT NPS vs. Competitors
Compared to its competitors, Visual Edge IT's NPS is rated right below CompuCom.
| COMPANY | NPS Score | |
|---|---|---|
| CDW Corporation | 22 |
| Insight | 12 |
 | SHI International | -8 |
 | CompuCom | -19 |
| Visual Edge IT | -34 |
Visual Edge IT Customer Reviews
Out of the 2 Visual Edge IT customer reviews 0 were positive and 2 were constructive. Visual Edge IT customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Visual Edge IT Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Visual Edge IT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Visual Edge IT Customer Loyalty Score by Gender
Visual Edge IT's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Visual Edge IT.
Male
55%
Yes
Female
N/A
Yes
Visual Edge IT Customer Loyalty Score by Ethnicity
Visual Edge IT's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Visual Edge IT.
55
out of 100
Caucasian
Visual Edge IT Customer Loyalty vs. Competitors
Compared to its competitors, Visual Edge IT's Customer Loyalty score is rated right below CDW Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CompuCom | 81% |
| Insight | 79% |
| SHI International | 78% |
| CDW Corporation | 71% |
| Visual Edge IT | 60% |
Unlock Visual Edge IT Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Visual Edge IT Customer Loyalty vs. Competitors data and gain insights into your customers today.
Visual Edge IT Product Quality
2.3/5
Visual Edge IT has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Visual Edge IT's overall Product Quality score rated by its users and customers.
Visual Edge IT Product Information
Visual Edge IT’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://visualedgeit.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Small Business Services
Quick Insights into Visual Edge IT Product Quality
Visual Edge IT's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Visual Edge IT's Product Quality.
Ranked Visual Edge IT Product Quality the Highest
Visual Edge IT Product Quality Score by Gender
Visual Edge IT's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Visual Edge IT.
Male
1.6/5
Female
N/A
Visual Edge IT Product Quality Score by Ethnicity
Visual Edge IT's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Visual Edge IT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Visual Edge IT Product Quality vs. Competitors
Compared to its competitors, Visual Edge IT's Product Quality score is rated right below SHI International.
| COMPANY | Product Quality Score | |
|---|---|---|
| CompuCom | 3.7/5 |
| Insight | 3.6/5 |
| CDW Corporation | 3.5/5 |
| SHI International | 3.3/5 |
| Visual Edge IT | 2.3/5 |
Unlock Visual Edge IT Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Visual Edge IT Product Quality vs. Competitors data and gain insights into your customers today.
Visual Edge IT Pricing
Visual Edge IT ROI & Value For Money
2.5/5
Visual Edge IT has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Visual Edge IT's overall ROI score rated by its users and customers.
Quick Insights into Visual Edge IT ROI
Visual Edge IT's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Visual Edge IT's ROI score.
Ranked Visual Edge IT ROI the Highest
Visual Edge IT ROI Score by Gender
Visual Edge IT's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Visual Edge IT.
Male
2/5
Female
N/A
Visual Edge IT ROI Score by Ethnicity
Visual Edge IT's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Visual Edge IT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Visual Edge IT Pricing vs. Competitors
Compared to its competitors, Visual Edge IT's ROI score is rated right below CompuCom.
| COMPANY | Pricing Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Insight | 3.5/5 |
| SHI International | 3.5/5 |
| CompuCom | 3.2/5 |
| Visual Edge IT | 2.5/5 |
Unlock Visual Edge IT ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Visual Edge IT ROI vs. Competitors data and gain insights into your customers today.
Visual Edge IT Customer Satisfaction (CSAT)
Visual Edge IT Customer Satisfaction (CSAT) Score
20 / 100
Visual Edge IT has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Visual Edge IT Customer Satisfaction
Visual Edge IT's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Visual Edge IT's Customer Satisfaction.
Ranked Visual Edge IT Customer Satisfaction the Highest
Visual Edge IT Customer Satisfaction Score by Gender
Visual Edge IT's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Visual Edge IT.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Visual Edge IT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Visual Edge IT's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Visual Edge IT.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Visual Edge IT Customer Satisfaction vs. Competitors
Compared to its competitors, Visual Edge IT's Customer Satisfaction score is rated right below CDW Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight | 69% |
| SHI International | 62% |
| CompuCom | 60% |
| CDW Corporation | 56% |
| Visual Edge IT | 20% |
Unlock Visual Edge IT Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Visual Edge IT Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Visual Edge IT Customer Service
2.2/5
Visual Edge IT has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Visual Edge IT's overall Customer Service score rated by its users and customers.
About Visual Edge IT's Customer Service
Address
3874 Highland Park NW, Canton, OH 44720
Website
https://visualedgeit.com/
Phone Number
3174759519
Visual Edge IT's Social Links
Quick Insights into Visual Edge IT Customer Service
Visual Edge IT's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Visual Edge IT's Customer Service score.
Ranked Visual Edge IT Customer Service the Highest
Visual Edge IT Customer Service Score by Gender
Visual Edge IT's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Visual Edge IT.
Male
1.5/5
Female
N/A
Visual Edge IT Customer Service Score by Ethnicity
Visual Edge IT's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Visual Edge IT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Visual Edge IT Customer Service vs. Competitors
Compared to its competitors, Visual Edge IT's Customer Service score is rated right below SHI International.
| COMPANY | Customer Service Score | |
|---|---|---|
| CDW Corporation | 3.8/5 |
| Insight | 3.5/5 |
| CompuCom | 3.5/5 |
| SHI International | 3.3/5 |
| Visual Edge IT | 2.2/5 |
Unlock Visual Edge IT Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Visual Edge IT Customer Service vs. Competitors data and gain insights into your customers today.
Visual Edge IT as an Employer
2.6/5
Visual Edge IT has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Visual Edge IT scored a -34 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Visual Edge IT would recommend the brand to a friend. ENPS measures how likely Visual Edge IT employees would recommend working at Visual Edge IT to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 23% | Promoters |
|---|---|
| 8% | Passive |
| 69% | Detractors |
