VXI Global Solutions NPS & Customer Reviews

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VXI Global Solutions

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VXI Global Solutions

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About VXI Global Solutions' Brand

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s Among its major competitors, VXI Global Solutions is ranked in 2nd place for NPS while Alorica is 1st, and Accenture is 3rd. Overall, VXI Global Solutions has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

85%

Customer Loyalty

3.7/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

VXI Global Solutions Ranking

^#2 / 4 of its competitors

VXI Global Solutions NPS

VXI Global Solutions's Net Promoter Score (NPS) is a 20 with 51% Promoters, 18% Passives, and 31% Detractors. Net Promoter Score tracks whether VXI Global Solutions's customers would recommend using the product based on a scale of -100 to 100.

VXI Global Solutions Overall NPS

NPS

51%	Promoters
18%	Passives
31%	Detractors

VXI Global Solutions NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 15	Jul 2023	15
Sep 2023 11	Sep 2023	11
Oct 2023 8	Oct 2023	8
Nov 2023 11	Nov 2023	11
Jan 2024 14	Jan 2024	14
Mar 2024 17	Mar 2024	17
Apr 2024 20	Apr 2024	20
May 2024 16	May 2024	16
Jul 2024 19	Jul 2024	19
Aug 2024 21	Aug 2024	21
Jul 2025 22	Jul 2025	22
Feb 2026 20	Feb 2026	20

How Other Brands Compare

VXI Global Solutions is ranked second for NPS among its competitors. Alorica and Accenture come in first and third, with Foundever coming in at #4.

	VXI Global Solutions	Accenture	Foundever	Alorica
Global Ranking	#-	#124	#-	#-
NPS	20	18	-2	26
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	$168.12B	$21.38B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

VXI Global Solutions NPS by Gender

Male customers rated VXI Global Solutions's NPS 150 points higher than Female customers.

Male

100

VXI Global Solutions's NPS was rated 100 by Male customers on Comparably.

100%

Promoters

Passives

Detractors

Female

-50

VXI Global Solutions's NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

VXI Global Solutions NPS by Ethnicity

VXI Global Solutions's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 60	Asian or Pacific Islander	60

VXI Global Solutions NPS by Age

VXI Global Solutions's NPS was rated 0 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

VXI Global Solutions NPS by Usage

VXI Global Solutions's NPS was rated the highest by customers who have used VXI Global Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
2 to 5 Years 50	2 to 5 Years	50

VXI Global Solutions NPS vs. Competitors

Compared to its competitors, VXI Global Solutions's NPS is rated right above Accenture, and is preceded by Alorica.

COMPANY		NPS Score
	Alorica	26
	VXI Global Solutions	20
	Accenture	18
	HTC Global Services	0
	Foundever	-2

VXI Global Solutions Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of VXI Global Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

VXI Global Solutions Customer Loyalty Score by Gender

Male customers rated VXI Global Solutions's Customer Loyalty score 45% higher than Female customers.

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Male

100%

Yes

Female

55%

Yes

VXI Global Solutions Customer Loyalty Score by Ethnicity

VXI Global Solutions's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

VXI Global Solutions Customer Loyalty Score by Age

VXI Global Solutions's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%

VXI Global Solutions Customer Loyalty Score by Usage

VXI Global Solutions's Customer Loyalty score was rated the highest by customers who have used VXI Global Solutions's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
2 to 5 Years	78%

VXI Global Solutions Customer Loyalty Score by Industry

VXI Global Solutions's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech	82%

VXI Global Solutions Customer Loyalty vs. Competitors

Compared to its competitors, VXI Global Solutions's Customer Loyalty score is rated right above Alorica, and is preceded by HTC Global Services.

COMPANY		Customer Loyalty Score
	HTC Global Services	100%
	VXI Global Solutions	85%
	Alorica	83%
	Foundever	79%
	Accenture	71%

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VXI Global Solutions Product Quality

3.7/5

VXI Global Solutions has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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VXI Global Solutions Product Information

VXI Global Solutions’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated VXI Global Solutions's product the highest.

Website: http://www.vxi.com/

Company Size: 10,000+ Employees

Industry

Business and Consumer Services

Quick Insights into VXI Global Solutions Product Quality

VXI Global Solutions's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked VXI Global Solutions Product Quality the Highest

Male	4.5
Tech	4.3
18-25	4.1

Ranked VXI Global Solutions Product Quality the Lowest

2 to 5 Years	3.4
Female	2.6

VXI Global Solutions Product Quality Score by Gender

Male customers rated VXI Global Solutions's Product Quality score 1.9 stars higher than Female customers.

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Male

4.5/5

Female

2.6/5

VXI Global Solutions Product Quality Score by Ethnicity

VXI Global Solutions's Product Quality score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

VXI Global Solutions Product Quality Score by Age

VXI Global Solutions's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.1	18-25	4.1

VXI Global Solutions Product Quality Score by Usage

VXI Global Solutions's Product Quality score was rated the highest by customers who have used VXI Global Solutions's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
2 to 5 Years	3.4

VXI Global Solutions Product Quality Score by Industry

VXI Global Solutions's Product Quality score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

VXI Global Solutions Product Quality vs. Competitors

Compared to its competitors, VXI Global Solutions's Product Quality score is rated right above Accenture, and is preceded by Alorica.

COMPANY		Product Quality Score
	HTC Global Services	4.5/5
	Alorica	4/5
	VXI Global Solutions	3.7/5
	Accenture	3.7/5
	Foundever	3.3/5

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VXI Global Solutions Pricing

VXI Global Solutions ROI & Value For Money

3.8/5

VXI Global Solutions has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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VXI Global Solutions Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into VXI Global Solutions ROI

VXI Global Solutions's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked VXI Global Solutions ROI the Highest

Male	4.5
Tech	4.2
18-25	4.1

Ranked VXI Global Solutions ROI the Lowest

2 to 5 Years	3.5
Female	3.1

VXI Global Solutions ROI Score by Gender

Male customers rated VXI Global Solutions's ROI score 1.4 stars higher than Female customers.

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Male

4.5/5

Female

3.1/5

VXI Global Solutions ROI Score by Ethnicity

VXI Global Solutions's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1

VXI Global Solutions ROI Score by Age

VXI Global Solutions's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.1	18-25	4.1

VXI Global Solutions ROI Score by Usage

VXI Global Solutions's ROI score was rated the highest by customers who have used VXI Global Solutions's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4
2 to 5 Years	3.5

VXI Global Solutions ROI Score by Industry

VXI Global Solutions's ROI score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

VXI Global Solutions Pricing vs. Competitors

Compared to its competitors, VXI Global Solutions's ROI score is rated right above Accenture, and is preceded by Alorica.

COMPANY		Pricing Score
	HTC Global Services	4/5
	Alorica	3.9/5
	VXI Global Solutions	3.8/5
	Accenture	3.6/5
	Foundever	3.2/5

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VXI Global Solutions Customer Satisfaction (CSAT)

VXI Global Solutions Customer Satisfaction (CSAT) Score

64 / 100

VXI Global Solutions has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied	41%
Satisfied	23%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

41%

Satisfied

23%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into VXI Global Solutions Customer Satisfaction

VXI Global Solutions's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked VXI Global Solutions Customer Satisfaction the Highest

Male	100%
Asian or Pacific Islander	80%
Tech	80%

Ranked VXI Global Solutions Customer Satisfaction the Lowest

Female	34%

VXI Global Solutions Customer Satisfaction Score by Gender

Male customers rated VXI Global Solutions's Customer Satisfaction score 66 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	25%
	Satisfied	75%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

34 / 100

Female

	Very Satisfied	0%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	33%

VXI Global Solutions Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
80%

CSAT according to Asian or Pacific Islander

VXI Global Solutions' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	20%
Satisfied	60%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

60%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

VXI Global Solutions Customer Satisfaction Score by Age

VXI Global Solutions's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

67%

VXI Global Solutions Customer Satisfaction Score by Usage

VXI Global Solutions's Customer Satisfaction score was rated 75 points by customers who have used VXI Global Solutions's products/services for 2 to 5 Years.

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2 to 5 Years	75

VXI Global Solutions Customer Satisfaction Score by Industry

VXI Global Solutions's Customer Satisfaction score was rated 80 points by Tech industry customers.

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Tech	80

VXI Global Solutions Customer Satisfaction vs. Competitors

Compared to its competitors, VXI Global Solutions's Customer Satisfaction score is rated right below Foundever.

COMPANY		Customer Satisfaction (CSAT) Score
	HTC Global Services	100%
	Alorica	80%
	Accenture	74%
	Foundever	68%
	VXI Global Solutions	64%

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VXI Global Solutions Customer Service

3.9/5

VXI Global Solutions has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About VXI Global Solutions's Customer Service

Address

515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071

Website

http://www.vxi.com/

VXI Global Solutions's Social Links

Quick Insights into VXI Global Solutions Customer Service

VXI Global Solutions's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked VXI Global Solutions Customer Service the Highest

Male	4.6
18-25	4
Asian or Pacific Islander	3.9

Ranked VXI Global Solutions Customer Service the Lowest

Less than 1 Year	3.6
Female	2.7

VXI Global Solutions Customer Service Score by Gender

Male customers rated VXI Global Solutions's Customer Service score 1.9 stars higher than Female customers.

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Male

4.6/5

Female

2.7/5

VXI Global Solutions Customer Service Score by Ethnicity

VXI Global Solutions's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

VXI Global Solutions Customer Service Score by Age

VXI Global Solutions's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4

VXI Global Solutions Customer Service Score by Usage

VXI Global Solutions's Customer Service score was rated 3.6 stars by customers who have used VXI Global Solutions's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
2 to 5 Years	3.6

VXI Global Solutions Customer Service Score by Industry

VXI Global Solutions's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

VXI Global Solutions Customer Service vs. Competitors

Compared to its competitors, VXI Global Solutions's Customer Service score is rated right above Accenture, and is preceded by HTC Global Services.

COMPANY		Customer Service Score
	Alorica	4/5
	HTC Global Services	4/5
	VXI Global Solutions	3.9/5
	Accenture	3.8/5
	Foundever	3.3/5

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VXI Global Solutions as an Employer

3.8/5

VXI Global Solutions has a 3.8/5 stars for its overall company culture rated by their employees

top

30%

CEO of VXI Global Solutions

David Zhou

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

VXI Global Solutions scored a 20 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of VXI Global Solutions would recommend the brand to a friend. ENPS measures how likely VXI Global Solutions employees would recommend working at VXI Global Solutions to a friend.

Net Promoter Score

NPS Score

51%	Promoters
18%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
17%	Passive
35%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail