VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
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My overall experience working with VXI has been horrific. To expand upon this, the production floor is run most unetically and dishonestly. The company is run with a constant threat of job loss. Representatives are forced to VTO in effort to manipulate client/ intervals. 1 (7) min break 4 restroom
What did you like most about the interview process?
The promise of the company being great and the possibilty of a long term opportunity and growrh.
What are some of the best things about your team?
The work family that is established theough the bond of disenfranchisement and poor treatment by upper management. Team bonds by discussing how awful we are being treated and how everyone is unhappy there and looking forward to something else.
What does the leadership team need to get better at?
The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove
Why do you feel undervalued and what would make you feel better about your compensation?
Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.
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