VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
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VXI treats employees like a numbers machine, high demand on average handle time, saving rate, voice of the customer, when many times they are out of control
What did you like most about the interview process?
Friendly interviewer, she made me feel comfortable.
What do your coworkers need to improve and how could you work together better?
If they were educated and kind.
What is most positive about the culture and environment at your company?
I do not see any good culture at this company.
What's going wrong and how can it be improved?
They need to be realistic about the economy, they need to treat employees with compassion and respect not like numbers.
What does the leadership team need to get better at?
Extremely high turn over due to the fact that employees are poorly trained and the majority of complaints from customers come from AT&T expensive service and very difficult system, rules and regulations. Unrealistic saving rate goals set by both VXI and AT&T. No respect for employees.
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