HR or Marketing?Claim Your Free Employer Account
Waystar Company Culture
Waystar Culture
This score is derived from employee ratings & reviews2.8/5
Waystar's Overall Culture is rated D+
Top Rated Culture Dimensions
Environment
C+Office Culture
CCEO Rating
CRetention
CCompensation
C-Waystar CEO
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
James Denny
65 /100
See More
Diversity at Waystar
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Diverse employees at Waystar have rated Executive Team, CEO Rating, and Environment as the highest categories they have scored
Women at Waystar
Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D
Women at Waystar have rated Team, Executive Team, and Work Culture as the highest categories they have scored
Waystar eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-26
Waystar employees are -26% more likely to recommend Waystar as a great place to work
| 24% | Promoters |
|---|---|
| 26% | Passives |
| 50% | Detractors |
Working at Waystar
Working at Waystar is rated below average by 41 employees, across various culture dimensions. Waystar employees rate Environment highest among all categories, and think that Meetings and Happiness have the most room for improvement, putting Waystar’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 35% compared to other companies in Atlanta. See below in detail how working at Waystar was rated by employees.
Overall Company Culture at Waystar
D+
Overall Company Culture at Waystar is rated D+
Last updated 8 days ago
Bottom
25%
Waystar ranks in the Bottom 25% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Waystar Employee Reviews
Out of 32 Waystar employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Waystar improve their work culture.
| Positive Reviews | 57% |
|---|---|
| Constructive Feedback | 43% |
Positive Reviews From Waystar Employees
- What are some of the best things about your team?They seemed like they cared about each other, along with the new people, but they really don't care about the new people. It was like high school and sad.
- What are some of the best things about your team?Everyone tried hard at their job even though they are completely burnt out.
- What is most positive about the culture and environment at your company?Work from home, familiarity with my peers
Constructive Feedback From Waystar Employees
- What does the leadership team need to get better at?Learning what it means to be professional. Learning to practice discretion, empathy, kindness, and not allow managers to berate the people under them and treat them in an abusive manner.
- What does the leadership team need to get better at?Accountability, transparency, honesty, less nepotistic
- Why do you feel undervalued and what would make you feel better about your compensation?Very poor pay and constant run around with HR about the issue. Have reached out to manager, then manager reached out to his manager. Waystar likes to say they review the market, but that is total lip service.
Waystar Company Information
Waystar Company Overview
A Duluth, Ga.-based provider of cloud-based claims management and patient payment solutions for physician practices and hospitals
Waystar Mission, Vision & Values
Waystar Mission Statement
We're a tech company that serves people, and we never forget that
Waystar Vision Statement
We're committed to providing the best RCM technology the market has to offer and delivering exceptional client support
Waystar Values
- Unique
- Collaboration
- Add value
| Headquarter | 2055 Sugarloaf Circle Suite 600 Duluth, GA 30097 United States of America |
|---|---|
| Website | www.waystar.com/ |
| Founding Date | 2000 |
| Tel | 770-342-0200 |
| Company Status | Private |
Waystar Competitors
Waystar competitors include nCino, CareCloud, AdvancedMD, and Cegid. Waystar ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Waystar compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
Waystar employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Waystar report the work pace is extremely fast
Work Pace
A Day in the Life
81% of Waystar employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Waystar employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
56% of Waystar employees call their work environment positive
Environment
Waystar Employees
41 employees at Waystar have reviewed Waystar across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 8 days ago.
Overall, the 41 Waystar employees give their leadership a grade of C-, or Bottom 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Waystar are not very pleased with their total compensation at Waystar, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Waystar are generally satisfied with their team. 41 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at Waystar are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Waystar believe the environment at Waystar is positive. Most Participants believe the pace of work at Waystar is extremely fast. About 63% of the employees at Waystar work 8 hours or less.
Overall, the employees at Waystar are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Waystar - Employee Onboarding
The prevailing opinion from Comparably users in Atlanta about their company is that it was very prepared on their first day. Atlanta employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Waystar KPIs and OKRs
Employees’ understanding of Waystar's KPIs and OKRs is essential for its success. Out of 2 Waystar employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 2 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Waystar CEO & Leadership
Waystar CEO - James Denny
65 /100
James’s approval rate is lower compared to CEOs at similar sized companies, putting James in the Bottom 40% of all CEOs of similar-sized companies on Comparably, and in the Bottom 40% compared to CEOs of all other companies in Atlanta. James Denny’s employees rank Waystar in the Top 50% for Environment, in the Bottom 45% for Office Culture, and in the Bottom 40% for Retention. Denny is generally unpopular with Waystar employees, but ranks especially low with employees with the company for 1 to 2 Years, and by Female employees and employees in the Operations department. However, employees with Over 10 Years experience have a slightly more favorable view of the CEO. When compared to Waystar’s competitors, James Denny ranks below both AdvancedMD CEO Raul Villar and CareCloud CEO Hadi Chaudhry.
Waystar Leadership
The Waystar Executive Team is rated a “C-” and led by CEO James Denny, Vice President Business Development Todd Woods, and CFO John Balch
James Denny CEO / President
James Denny serves as the CEO / President of Waystar.
Todd Woods Vice President Business Development
Todd Woods serves as the Vice President Business Development of Waystar.
John Balch CFO
John Balch serves as the CFO of Waystar.
Andrew Groover Director, Data Science & Analytics
Andrew Groover serves as the Director, Data Science & Analytics of Navicure. Andrew started at Navicure in January of... read more
Laura Bridge Vice President of Client Services
Laura Bridge serves as the Vice President of Client Services of Navicure. Laura started at Navicure in September of... read more
Rashawn Allen National Vice President of Channel Development
Rashawn Allen serves as the National Vice President of Channel Development of Navicure. Rashawn started at Navicure in... read more
Ken Bradley VP, EDI Development
Ken Bradley serves as the VP, EDI Development of Waystar.
Craig Bridge Chief Operating Officer
Craig Bridge serves as the Chief Operating Officer of Navicure. Craig started at Navicure in January of 2001. Craig... read more
Waystar Salaries
How much does Waystar pay?
How much do people at Waystar get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Waystar is $122,010, or $58 per hour, while the estimated median salary is $173,091, or $83 per hour.
At Waystar, the highest paid job is a General Counsel at $265,354 annually and the lowest is an Admin Assistant at $34,141 annually. Average Waystar salaries by department include: Operations at $87,423, Customer Support at $50,709, Legal at $265,354, and Design at $89,649. Half of Waystar salaries are above $173,091.
23 employees at Waystar rank their Compensation in the Bottom 35% of similar sized companies in the US (based on 71 ratings) while 21 employees at Waystar rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 24 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $78k | $78k | 1st Percentile |
20th Percentile $123k | $123k | 20th Percentile |
40th Percentile $171k | $171k | 40th Percentile |
60th Percentile $189k | $189k | 60th Percentile |
80th Percentile $261k | $261k | 80th Percentile |
100th Percentile $355k | $355k | 100th Percentile |
$122,010*
Average Compensation
$173,091*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Waystar Salaries by Department
Diversity & Inclusion at Waystar
Diverse employees at Waystar score the company 56/100 across various culture categories, placing Waystar in the Bottom 15% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Waystar across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Waystar Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Waystar PTO
Waystar's PTO and Vacation policy typically gives 10-15 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is Waystar's most important benefit besides Healthcare when ranked by employees, with 67% of employees saying it is the most important benefit. Waystar's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Waystar Careers
Waystar Jobs
No Recent Jobs found for Waystar on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
Let Waystar Know You Want To Work There
Overview of Candidates Interested in Waystar on Comparably
Candidates By Department
All Industries | 40% | |
|---|---|---|
Engineering | 40% | |
Marketing | 20% |
Candidates By Location
Atlanta | 40% | |
|---|---|---|
Duluth | 20% | |
Orange | 20% | |
Alpharetta | 20% |
Frequently Asked Questions regarding Waystar
What is Waystar address?
Waystar location is at 2055 Sugarloaf Circle Suite 600
Who is the CEO of Waystar?
Waystar CEO is James Denny, their score by employees is 65
What is Waystar eNPS?
The eNPS for Waystar is -26
What is the salary for Financial Analyst in Waystar?
Financial Analyst average salary in the US is 88k
What are the salaries in the HR in Waystar?
The average salaries for HR in Waystar is 91k
×