D
59/100
Williams-Sonoma Claimed Company
Williams-Sonoma is a retailer of home furnishings and gourmet cookware that offers products for every room in the house. read more
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Williams-Sonoma Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Helping our guests finding the right products for their needs and dreams.
Actually helping customers instead of having to lie to them or pass them off to someone else.
Being able to engage with customers and convey my knowledge of products and my professional experience. Working with my associates
Working with guests and helping them make their homes beautiful.
Going to lunch then leaving. There are no windowss there and ceiling tiles are missing lol.
Leading a team and having them appreciate that work by thriving.
Interacting with new people daily, working for one of the best companies in the world!
Selling top quality products to our customers.
Team of my coworkers are great
Meeting clients who are interested in all things related to cooking
Working from home has improved my quality of life.
Lesrning and interacting with my team
When my manager and lead are absent for the day. When everyone has a good attitude to match my good attitude. Thats when I'm the happiest at work. Other than when it's time to clock out for the day. Lol
My associates. They really do care about one another.
Fun people who support eachother
Being able to get the mercherdise out to the customers
Solving customers’ problems and making their life easie
Leaving to go home for the day
meeting friends, and getting a good job done in a days work
Assisting the customers and hearing them being satisfied with the products
Review from Customer Support Dept
What's going wrong and how can it be improved?
Just seems like there is little to no care about the actual customer experience for a luxury brand. If we made the business more customer focused, it would be better for everyone involved and we'd probably keep a good reputation.
Listen to your employees and take our feedback seriously. Then take action.
Customers are receiving damaged furniture that theyve been waiting for for months. The stores are being punished for someone elses mistake and its only hurting the company as a whole. Our delivery team needs to do better
Customer service terrible…product improvement/quality control…free shipping…return p
Revamp from the ground up. The company is stagnant in its current model. How did west elm hotels go? Are orders being fulfilled? No focus.
Do away with the "mean girls" club. (All of the corporate execs) Do more for the front line retail teams. Better health benefits (not +$450 a month out of your pay for basic insurance) Stop the greed of forcing associates to go in during bad weather especially when the Govt says to stay home. Etc
Poor leadership. Time to be replaced.
give associates the space to be able to service customers at the customers pace verses the metric time
Managers are inept and lazy, workers are overworked and underpaid.
Review from Operations Dept
Training teaches you to follow policy, you get the one star, carebot or managers come on be the hero break policy and do not care about the employees rating
management promotes nepotism and unethical business environment
Review from Sales Dept
It is just too complicated to assist their customers. Hard to imagine that the products are pricey, but the policy towards customers is like a bargain clothing store that won't allow returns or the ability to try on the item....but for the wealthy.
Review from Customer Support Dept
Need more resources for the employees that work remotely.
Review from Customer Support Dept
there needs to be more structure and better organization as well as more support from our management team. leaving us in the dark to figure things out after training is not the most effective way for success
Review from Customer Support Dept
The performance metrics are too high to meet most times.
Review from Customer Support Dept
1. Bad business design. 2. Pressure-cooker work environment. 3. Still lagging in terms of technology.
Take better care of your people, communicate regularly
Review from Sales Dept
Improve shipping. Communicate with customers about backorders. Do not allow customers to treat employee bad.
Review from Customer Support Dept
What do you like best about your company?
Distance from my home, it's close.
Review from Operations Dept
What would you most like to see improved at your company?
The pay should go up. Train the leads and managers to do their jobs right.
Review from Operations Dept
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