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It has changed for the worse over the years. The company is too revenue-centric and does not focus on guests or employees.
What did you like most about the interview process?
Really don't remember if I interviewed- was hired over twenty years ago.
What are some of the best things about your team?
We work hard despite the fact that we receive little to no recognition and our supervisors rarely communicate with us.
What do you like best about your company?
I like the potential I see to create great experiences for our guests and the chance to meet people from all over the world.
Why do you feel undervalued and what would make you feel better about your compensation?
I have worked.in my position 20 years, and as the lead 15. I make eighty cents more an hour than a trainee. Experience and skill should count for something.
What would you most like to see improved at your company?
Respect.for employees. A new general manager and a manager or supervisor for the position I am in - not reporting to someone who has no idea what my responsibilities are.
What needs to change to make the company culture better?
A new general manager! Employees treated as assets and not liabilities. Better pay and recognition for years worked and skills learned. Focus on providing good guest service and not just on trimming the budget- especially the labor budget.
What do your coworkers need to improve and how could you work together better?
Could work together better if we were given the same opportunities for training, encouragement and developmental other departments. Also, if we actually had a supervisor that knew our jobs. Xanterra cut the position and there a no managers or supervisors that actually do the job.
What's going wrong and how can it be improved?
Employee morale is negative due to an impersonal general manager that does not communicate with front line employees. This needs to change. Stop making so many cuts to hours in the busy season. Let employees have their microwaves and crockpots back. Supervusors need to have an understanding of jobs
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