Xcel Energy Outlook Employee Reviews

When I make a customer happy or relieved and they thank me and tell me I did a great job and they said I was able to help them easily and quickly

Review from Customer Support Dept

currently working from home due to the pandemic

My supervisor does not micromanage me; I am trusted to do my job and rewarded when I do it well. Lots of recognition in the form of gift cards through a recognition tool from others in the company for a job well done. We also have invested in getting the tools we need.

All the extra ways to earn money

Review from Customer Support Dept

Utilty rates are currently high. We also have an unnecessary expense of renting office space in downtown locations. Considering those expenses are covered by utility rates, that coils help decrease them.

Leadership lacks integrity and is not committed to being a trustworthy provider of low cost energy. We need new leadrrship with a commitment to our values and delivering value to our customers.

When you give the CEO a 26% raise and also raise the rates of your customers by 20% the hypocrisy is almost comical. If customers had another alternative they would change service in a minute. Start by thinking about how actions match the mission.

Contract engineers and managers promised customers one thing then I am not able to deliver because it violent or Standard Manual.

Way too much 'who you know' to get promoted. HR is a complete disaster and can't make a decision to save their lives.