Xcel Energy Employee Reviews

The company has some talent. There is a ceding culture that accepts performers and laggards who are not performing or showing any presents due to DEI. Frankly, as employee and customer this needs to be cleaned up in transmission and Comm Ops. This has cost the company Billions of dollars yearly.

Leadership of Operations Architecture is incompetent.

Overall a decent company to work for.

Love my job so much

Great place to work with nice people

My boss is awesome and very understanding

Flexible and willing to challenge you

They are welcoming and available to answer all questions!

Review from Customer Support Dept

leader is great. executive not so good. trying to compare against other companies etc.

sharing of information of what is happening within the company.

Need to manage talent and hold employees accountable who do not perform (presence and understand what their role is and contribute).

Caring about employees and what they are going through

The leadership team is disconnected from the everyday operations at tbe sites

Honesty, integrity, and a servant leadership attitude would be a good start. The current team is comprised of self absorbed individuals that are not capable of true leadership. Nepotism and cronyism drive all hiring decisions, and the result is incompetence at every level.

Think about contributing to the employees and community you serve. They are not there to server your ego and line your pockets.

pension is a very good benefit.

retirement and health care compensation

Time away from work, PTO

All of it is great!

Review from Customer Support Dept

the pay is competitive in the market.

I want to be rewarded and compensated for my work and expertise. All hiring and compensation decisions at Xcel are based on who you know rather than what you know and accomplish.

Fair pay for market; no more "duties as assigned"

I hold a contractor position and they refuse to do contract to hire so I just get the same subpar contract renewed after a year.

Salary could be higher; while I have earned beyond my target bonus, my annual raise was only 3%. Doesn't seem like cost of living is taken into account in different markets.

More than a 1% raise after 15 months at the company. A bonus half as large as expected.

Always there to help others

Even with the difficult situations the company puts us in, my Team always finds a way to get the work done safely and efficiently

Working together to get things done

The care about you and your families well-being

They often times bring cookies

Respect and treating females equally.

great group of people to work with

Don't know off the top of my head

Not sure ai have a comment on this.

Appreciation shown to me by thise i support

Since I work from home it is very comfortable, and there is always someone you can contact for help!

Review from Customer Support Dept

it is a very inclusive place to work.

There needs to be some employees removed.

New leadership team and a true commitment to our values.

The values and principles are there. Executives need to start showing they understand them. For example, Safety Always is a slogan, unless you don't want to get COVID, then it's just what the legal team advises has to be said.

Need managers who have some idea of what we do out in the field, not just sit behind there computer screen all day. On a major problem it would be nice if they would come an maybe bring water or coffee, in the dead of winter

get more user friendly software

The relaxed environment during the interview

the interesting business operations ongoing

some collegiality and interesting technology

If you are interviewing with HR, don't be discouraged, they are difficult for everyone.

They asked the right questions to assess whether or not I was right for the job I applied for, and they were friendly and nice

Review from Customer Support Dept

Hiring decisions should be based on competence. Hiring managers openly admit to trying to hire famil members diring interviews. The interview process at Xcel is a sham. They make hiring decisions based on who you know rather than how well you interview or any other objective measure of skill.

They ask the same questions for every interview, but they gage whether you do the S.T.A.R method of answering the questions to be way more important that the actual answer or if the response answers the question at all.

When I make a customer happy or relieved and they thank me and tell me I did a great job and they said I was able to help them easily and quickly

Review from Customer Support Dept

currently working from home due to the pandemic

My supervisor does not micromanage me; I am trusted to do my job and rewarded when I do it well. Lots of recognition in the form of gift cards through a recognition tool from others in the company for a job well done. We also have invested in getting the tools we need.

All the extra ways to earn money

Review from Customer Support Dept

Utilty rates are currently high. We also have an unnecessary expense of renting office space in downtown locations. Considering those expenses are covered by utility rates, that coils help decrease them.

Leadership lacks integrity and is not committed to being a trustworthy provider of low cost energy. We need new leadrrship with a commitment to our values and delivering value to our customers.

When you give the CEO a 26% raise and also raise the rates of your customers by 20% the hypocrisy is almost comical. If customers had another alternative they would change service in a minute. Start by thinking about how actions match the mission.

Contract engineers and managers promised customers one thing then I am not able to deliver because it violent or Standard Manual.

Way too much 'who you know' to get promoted. HR is a complete disaster and can't make a decision to save their lives.