Zenith American Solutions Employee Reviews

In the beginning we were heard, we were understood and best practices were trying to be implemented. Now, a lot of orders are barked, meetings held about what people are wearing, meetings held with emotion instead of business improvement with programming under 1 system instead of multiple systems

Review from Business Development Dept · Posted 7 hours ago

I have been given opportunities to promotion twice so far since I started 09/18/2023. And look forward to continue, I have gained great friendship with coworkers and Management.

Posted 8 hours ago

I love my job. I love my team. I love the work that we do for the good of our clients, but more often than not it feels that the company is a ship with too many captains and no clear path. We go whichever way the wind takes us even if we're unsure we'll like the destination.

Posted a day ago

Work was busy but enjoyable in early years. People interacted with each other. Now it seems more about stats and conforming to some box than servicing the client.

Posted a day ago

i love talking to customers every day

Posted a day ago

They take time to listen to my concerns and they empathize when person things take place rather its my own person situation or family and I really appreciate that. They respect me as a person and I give the same respect, they understand that I do want to set career goals for promotions and health.

Posted 8 hours ago

My direct supervisors lays it out - no apologies - just this is the way it is. Gives freedom to get things done as we see fit.

Posted a day ago

They will always help with difficult issues and situations.

Posted a day ago

how helpful they always are

Posted a day ago

Transparency is key which our team shows and I feel empowered by the strong leadership team in place

Posted a day ago

Organization with programmers and their specific clients. National processes does not work with all clients in which Sr Vp's & VP's Operational Managers need to take accountability of understanding the clients and develop a plan instead of the employees as it is based on their own knowledge.

Review from Business Development Dept · Posted 7 hours ago

Communication; team building; visibility; organization.

Posted a day ago

Reality check- a picture of what is going on in the office/department daily. EVERYONE is taking on more and more people's tasks as people are being let go. THE Breaking point is coming,.

Posted 17 days ago

COMMUNICATION. It feels like everything that is being done is a secret and nobody gets to know what it is except those in the higher positions.

Posted 18 days ago

Learn how to speak, be team player, learn their job and not shift emails to others to do. Not assume, know your role as much as you say you do to others! Commucation, dedicatation! Currently i do not have any of this

Posted 18 days ago

I would like to be paid more due to the economy, But I do manage I will be honest the wages need to be a little more to keep up with the rise in the cost of living. However I have great health benefits and 401k investments.

Posted 8 hours ago

Health insurance and retirement package.

Posted a day ago

the health package is good

Posted a day ago

It's a fair market value

Posted a day ago

The affordable health insurance benefit through the union that includes my family and the union set wage increases to keep up with rising living costs

Posted a day ago

To match where you live and the job duties

Review from Business Development Dept · Posted 7 hours ago

Based on market research, the company is paying anywhere from $10-20K below what I could make if I moved on from Zenith. I recently found a senior benefit processor that would technically be a demotion for me at Zenith, but it also paid more than my current position.

Posted a day ago

What perks? Changes are made without any consideration to how it affects the people who actually do the work and interact with the clients. Company built on individual service has now become robotic with "everything should be the same". Guidelines are good but too much structure is suffocating.

Posted a day ago

A company that makes logical person related goals in order to accomplish the Administrative tasks expected. IE, changing platforms before know all of the implications, reorganizing departments without proper staff in place, deciding to close offices before know anything about the impact.

Posted 17 days ago

That we only get 2% raises or 2.9% merit raises. One gets a similar raise of someone who does not work as hard. Have to switch positions to make more money. People who recently come into the company make more money than the employees who have been here for many years.

Posted 17 days ago

Even though they are overworked and underpaid, they show up and give the company 110%

Review from Business Development Dept · Posted 7 hours ago

My team stand together, and we help one another and really enjoy working with each other.

Posted 8 hours ago

My team is great. They communicate and are flexible with assistance.

Posted a day ago

If my supervisor is not available I can reach out to other team members who will try to assist.

Posted a day ago

They are respectful, always willing to help out, and very personable and approachable.

Posted a day ago

they need to interact with each other more

Posted a day ago

some people have reached their skill ceiling or critical thinking ceiling. don't hire people who bang their head on the ceiling by getting out of bed. there's no room for improvement. hence why reduce is the first R in Reduce Reuse Recycle. Some coworkers need to learn what accountability is.

Some co-workers need to improve on just being friendly and courteous that includes members of the management team. We don't have to be friends but as a team we should at least be friendly.

There is so much history between all my coworkers that when I started it felt like I had to choose a side. One of the most outspoken members of the team just retired and she did not want to celebrate at work because she did not want everyone to attend. Very toxic environment.

This applies to individuals that have been with the company or over 5 years. Respect their co-works especially the leads in the department.

I really don't know how to answer this because I'm a remote worker besides automated congratulatory messages. I've heard of other companies spending $20 per remote employee on a little snack basket to say thank you for a year of hard work. Nothing here.

Posted a day ago

The office staff. Office has run like a team/family for a while. No one minds chipping in if everyone is chipping in. We will all get through this together is our mantra (teamwork makes the dream work)

Posted a day ago

how helpful the managment team is

Posted a day ago

I'm remote so it's hard to tell but I look forward to my weekly/monthly calls with the department

Posted a day ago

There is always something new to learn or a new task to handle so I enjoy learning new tasks and putting myself in new learning situations. The more I know the more I can help our funds and our teams

Posted a day ago

To see the employees as people, who are struggling, to see their value without them having to basically beg to have their value seen. To pay them appropriately for their value. Allowing employees to feel like they can come to you in good faith without fear of unnecessary consequence

Better management, better pay, better benefits, better organization.

Review from Finance Dept

Prioritize efficiency and accuracy. Breakdown the silos and better communication.

Review from Finance Dept

moral needs to be up. too many cliques. lots of negativity from team leads or higher ups.

Review from Admin Dept

There is no culture. It needs a culture.

Review from Customer Success Dept

I had a chance to not only tell them about what I can do for Zenith, but I also was able to get a good picture of the organization and understand how I would fit within the organization.

Review from Operations Dept

Very positive "vibes" and my questions were answered honestly

Review from Operations Dept

The questions regarding future state Zenith.

Review from Operations Dept

Transparency and the ability to speak with muliple people

Review from Business Development Dept

The interview process was interactive and the interviews were very engaged.

Review from IT Dept

No meetings on the schedule. It's becoming less and less common for there to be a built-in work day. Meeting-less Fridays were an empty promise last year.

Posted a day ago

talking to the customers every day

Posted a day ago

Being able to extend an offer for a job opportunity

Posted a day ago

I like the work that I do, I love learning every day and my coworkers / team

Posted a day ago

I enjoy solving complex problems and being to go-to person for questions.

Posted a day ago

Operation Leaders need to take ownership of learning each client in order to understand the programming needs to flow correctively. Leadership should create SOP's and not the employees in order to elevate errors based on self teachings.

Review from Business Development Dept · Posted 7 hours ago

The Commute makes going to and from work a challenge. How this can be improves if we was able to be Hybrid or remote.

Posted 8 hours ago

Too much work and not enough people to do it. No time to give counseling or consequences for poor work. Also can't afford to lose staff - even bad.

Posted a day ago

I do think that things may slowly be improving, but I feel that we have been set up to fail by prior leadership, especially operations leadership. Lack of training, lack of accountability in Operations, often poor communications, lack of customer focus.

Posted 16 days ago

Take a serious look at work culture, expectations and work to align with employees.

Posted 17 days ago