B
73/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Accomplishing the tasks I have set for the day.
Posted 18 hours ago
being able to help others with their pensions.
Posted 18 hours ago
solving problems, the variety of projects/tasks, some of the people
Posted 2 days ago
When the phones are not ringing and I a able to get my work done. The phones are incessant and we have CSR duties in addition to our daily work. My team is treated like a call center and we are not a call center.
Posted 3 days ago
My department and how I can assist the participants.
Posted 3 days ago
My boss and colleagues. I thoroughly enjoy working alongside them.
Posted 7 days ago
Sharing a common goal of helping our assigned Participants receive the retirement benefits for which they've worked many years of service to earn and enjoy.
Posted 7 days ago
Having a challenging project to complete.
Posted 7 days ago
I know what I need to do and I don't get micromanage
Posted 7 days ago
When I feel appreciated by my supervisor (which I hear often).
Posted 7 days ago
A productive day taking care of our clients
Posted 7 days ago
Solving the puzzles that present themselves
Posted 7 days ago
The fact that I do not have to get in a car and drive to work. I appreciate the ability to work from home.
Review from Operations Dept
Learning new things and using them in my everyday job.
Review from Admin Dept
getting things done and working to solve issues that come up
Review from IT Dept
interacting with staff and able to complete my daily tasks
Review from Operations Dept
When everything is running well
Review from Executive Dept
Getting to tell a Participant that they will be getting much more in their pension than they expected.
Review from Customer Support Dept
All the different things I do, but I could do more.
Review from Admin Dept
I am loving what I am doing
Review from Operations Dept
What's going wrong and how can it be improved?
The employees are overburdened with too much work and no support.
Posted 7 days ago
there is no management and tasks are not split up and i do more than others
Review from Admin Dept · Posted 16 days ago
Managers expectations are unrealistic. It's very disorganized. There are a lot of conflicting deadlines.
Review from Finance Dept · Posted 25 days ago
Too much stress related to workload and favoritism within the workplace. Hire another position or two due to addt'l workload with new clients. Don't play favorites with schedules, and follow their own statements as to said schedules, for all employees on the team, not just some.
Review from Finance Dept
I don't care. I am retiring, so I can get away from this.
Review from IT Dept
Culture shift needed that needs to start with executive leadership. There used to be town hall meetings and we had visibility into the direction of the company. We desperately need visibility again. Company appears shaky and I feel we are left in the dark about the true health of the company.
Review from IT Dept
Isn't that what company leadership is supposed to do - understand the issues that are problems and improve or correct them? I don't know why people slack on efficiency and accuracy and make others clean up their issues.
Review from Finance Dept
Cookie-cutter solutions do not bode well for a company with as many different unions as we work with. Infrastructure is AWFUL. The systems used for my client still haven't been updated since 2016, despite the fact that we've been asking since then.
Review from Admin Dept
have and had people in charge that are bullies and they think theit way is the right way
Review from IT Dept
Moral is down across the board. I think this could be improved by more open and honest communication between Management and employees. The other compounding issue that I see is burn out. There are several people who are working more than 40 hours a week and even second jobs.
Review from Customer Success Dept
Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.
Review from Operations Dept
Cannot get help in a timely fashion from supervisor or manager
Review from Customer Support Dept
It would be nice to have procedures and random check ins. The company communication could improve. The consequences of people's actions should be taken into consideration.
Review from Admin Dept
MY job is held up and having ongoing issues due to other teams within the company and things often go unanswered and need escalation causing stress to me. I feel entirely undervalued and my job is not compensated enough for the living conditions we are in now a days, makes it almost not worth it.
Review from Finance Dept
Does anyone answer Yes to the question of are you excited to go to work each day? If I may add an observation from my 3 decades of pension administration - To add value for a client you need accurate, timely and professional work. Our repts to clients need much work and I have start'd a task it.
Review from Admin Dept
Leadership is non-existent, directives and systems are constantly changing and convoluted, there is no feeling of team or belonging, pay and benefits are terrible. Non-existent feedback or communication about goals or growth.
Review from Customer Success Dept
The fear that our office, in particular, is being piece mealed out to other Zenith offices. We are losing clients to different divisions of the company and feel left in the dark most of the time.
Review from Finance Dept
Our executive manager always reacts negatively toward anything or anyone union. Business reps, stewards, educating new hires, you name it. It's counterintuitive since we all make our living interacting and providing services for bargaining units and personnel.
Review from Operations Dept
I don't have any answers, but I am surprised this company is still in business to be honest.
Review from Operations Dept
Tell people to work. The toxic gossiping and managers who triangulate EE's against each other or EE's against management. Managers who want you to do something and say that "Upper Mgt." wants it done, and not them. Managers who talk about your coworkers and then turn around and are besties w/them
Review from Admin Dept
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