B
73/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I'm utilizing the knowledge and skills I've obtained in college and throughout my career working in previous jobs in the finance and accounting field. I'm glad I can determine how to analyze and asses problems and situations, and go about resolving what needs to be resolved in the current job I do.
Review from Finance Dept · Posted 22 days ago
Difficult to describe beyond the individuals I have direct contact with.
Review from Operations Dept · Posted 22 days ago
Getting stuff off my plate and getting it done correctly
Review from IT Dept · Posted 22 days ago
Getting the work expectations done.
Review from Admin Dept · Posted 23 days ago
Helping our members and clients and being abel to speak to them on the phone, I enjoy customer service
Review from Customer Support Dept
I enjoy my job and my daily responsibilities. I like the variety my job brings.
Review from Operations Dept
It is quiet and everyone gets along with each other.
Review from Finance Dept
My coworkers and leadership working together.
Review from Operations Dept
We have a lot of hard-working employees and we like to share out wins with everyone.
Review from Operations Dept
getting my work caught up
Review from Operations Dept
confidence that my efforts are appreciated by my peers
Review from IT Dept
Being able to do my job well. Knowing the deadlines, meeting them, working with people all over (through the trusts I work on). Doing what it takes to make things work out well, correctly.
Review from Finance Dept
Designing and developing content and materials.
Review from Admin Dept
Keeping busy and accomplishing the daily goals I set for myself.
Review from Operations Dept
the work I do, I enjoy it
Review from Admin Dept
I enjoy what I do
Review from Operations Dept
A quiet day when I can get a lot done.
Review from Finance Dept
I love the friendly environment, and I love reacting with my disability folks, they are so friendly and appreciative of the help I give them.
Review from Customer Support Dept
my coworkers are what makes me happy
A sense of accomplishment, getting good training to set me up for success, doing the unexpected to exceed customer expectations.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Cookie-cutter solutions do not bode well for a company with as many different unions as we work with. Infrastructure is AWFUL. The systems used for my client still haven't been updated since 2016, despite the fact that we've been asking since then.
Review from Admin Dept · Posted 8 days ago
have and had people in charge that are bullies and they think theit way is the right way
Review from IT Dept · Posted 23 days ago
Moral is down across the board. I think this could be improved by more open and honest communication between Management and employees. The other compounding issue that I see is burn out. There are several people who are working more than 40 hours a week and even second jobs.
Review from Customer Success Dept
Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.
Review from Operations Dept
Cannot get help in a timely fashion from supervisor or manager
Review from Customer Support Dept
It would be nice to have procedures and random check ins. The company communication could improve. The consequences of people's actions should be taken into consideration.
Review from Admin Dept
MY job is held up and having ongoing issues due to other teams within the company and things often go unanswered and need escalation causing stress to me. I feel entirely undervalued and my job is not compensated enough for the living conditions we are in now a days, makes it almost not worth it.
Review from Finance Dept
Does anyone answer Yes to the question of are you excited to go to work each day? If I may add an observation from my 3 decades of pension administration - To add value for a client you need accurate, timely and professional work. Our repts to clients need much work and I have start'd a task it.
Review from Admin Dept
Leadership is non-existent, directives and systems are constantly changing and convoluted, there is no feeling of team or belonging, pay and benefits are terrible. Non-existent feedback or communication about goals or growth.
Review from Customer Success Dept
The fear that our office, in particular, is being piece mealed out to other Zenith offices. We are losing clients to different divisions of the company and feel left in the dark most of the time.
Review from Finance Dept
Our executive manager always reacts negatively toward anything or anyone union. Business reps, stewards, educating new hires, you name it. It's counterintuitive since we all make our living interacting and providing services for bargaining units and personnel.
Review from Operations Dept
I don't have any answers, but I am surprised this company is still in business to be honest.
Review from Operations Dept
Tell people to work. The toxic gossiping and managers who triangulate EE's against each other or EE's against management. Managers who want you to do something and say that "Upper Mgt." wants it done, and not them. Managers who talk about your coworkers and then turn around and are besties w/them
Review from Admin Dept
Too much is expected. Could we slow it down?
Review from IT Dept
Executive leadership and upper management should listen to employees who know the clients better than they do.
Review from Admin Dept
There is no positive encouragement. Every day its what didn't get done, what was done wrong, what needs to be better. There is no acknowledgement for a getting a big task completed or for just doing your job. How can you be excited about coming to work knowing you're going to be beat down?
Review from IT Dept
The culture is currently just finger pointing. Departments should support each other. Neutral communication is important. Ownership and accountability builds trust both internally and externally.
Review from Customer Support Dept
Increase monetary compensation to something that is fair for the work that I put in
Review from Operations Dept
Why are we changing to systems that are not giving us more automation? Why are leaders so blind to what is happening with the employees? How is it even possible this company was awarded "comparably happiest employee award"? Compared to what? Majority of people here are miserable. WAKE UP!
Review from Operations Dept
too much pressure, too many projects, not enough people to do everything leadership wants done
Review from Operations Dept
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