Zenith American Solutions Employee Reviews
Out of 968 Zenith American Solutions employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Zenith American Solutions improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Zenith American Solutions compared to all other departments at the company. The Finance team offered the most constructive feedback, with 32% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Researching the client's needs and what staff needs in order to provide the best customer service to them. For the past few years, Zenith and HBH have FAILED to do this.
Review from Admin Dept · Posted 11 days ago
Helping and answering questions timely. Feel like I am out here to sink or swim no guidance
Review from Customer Support Dept
Giving more positive feedback, caring about everyone on the team more personally. When I first started, we did a lot more as a team and since it is as though I work alone all of the time unless I am being told to do something extra.
Review from Finance Dept
Communication, tying goals to the work I've actually been doing, an annual review, and explanation why I received no raise, and an insulting bonus amount. Any kind of leadership presence, I've had next to none.
Review from Customer Success Dept
Recognizing our contributions and compensating the people who actually do the work. Especially when it comes to Customer Service. We are the front line representatives of our company.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It would be great based on the current economic market to be paid more fairly, and also have compensations like an actual bonus every year. This is something we don't have, and it also seems very challenging to progress in this organization based on my experiences.
Review from Finance Dept · Posted 25 days ago
Re-evaluate job duties and the pay associated with them as we have lost several team members and others have had to take up multiple roles with $0 additional pay or benefits.
Review from Customer Success Dept
Pay is low for 2025-2026
Review from Customer Support Dept
We have taken on more in customer service as far as taking CA calls now with no additional compensation
Review from Customer Support Dept
The company needs to do a better job of market comparison for salary comparisons.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Review from Operations Dept
Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers
Review from Customer Support Dept
Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.
Review from Admin Dept
its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.
Review from Admin Dept
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
Review from Customer Success Dept
What needs to change to make the company culture better?
moral needs to be up. too many cliques. lots of negativity from team leads or higher ups.
Review from Admin Dept
There is no culture. It needs a culture.
Review from Customer Success Dept
Annual bonus and raise. It's just a very negative culture. No one i know is happy working here.
Review from Operations Dept
Better company communication of expectations - people need to read and listen to what they are given and people need to do their job. Create or enforce policy of wearing too much perfume in the workplace.
Review from Finance Dept
More communication, less bickering, and working to get the job done right the first time.
Review from Finance Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Zenith American Solutions yet.
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What's going wrong and how can it be improved?
Cookie-cutter solutions do not bode well for a company with as many different unions as we work with. Infrastructure is AWFUL. The systems used for my client still haven't been updated since 2016, despite the fact that we've been asking since then.
Review from Admin Dept · Posted 11 days ago
have and had people in charge that are bullies and they think theit way is the right way
Review from IT Dept · Posted a month ago
Moral is down across the board. I think this could be improved by more open and honest communication between Management and employees. The other compounding issue that I see is burn out. There are several people who are working more than 40 hours a week and even second jobs.
Review from Customer Success Dept
Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.
Review from Operations Dept
Cannot get help in a timely fashion from supervisor or manager
Review from Customer Support Dept
What would you most like to see improved at your company?
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