A
86/100
Zenith American Solutions Claimed Company
As a trusted third party administration partner for more than eighty years, Zenith American Solutions provides our clients and their members with tailored solutions, superior customer experiences, and local personalized service. Our mission is to administer the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.
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Zenith American Solutions Team Employee Reviews
All
Positive
Constructive
What are some of the best things about your team?
Even though they are overworked and underpaid, they show up and give the company 110%
Review from Business Development Dept · Posted 3 days ago
My team stand together, and we help one another and really enjoy working with each other.
Posted 4 days ago
My team is great. They communicate and are flexible with assistance.
Posted 4 days ago
If my supervisor is not available I can reach out to other team members who will try to assist.
Posted 4 days ago
They are respectful, always willing to help out, and very personable and approachable.
Posted 5 days ago
We have a mixture of personalities and backgrounds, diverse but meld well together, we work well and amicably together with very little conflict
Posted 5 days ago
strong support network in place helps me achieve what I need, especially when handling new tasks.
Posted 5 days ago
My Team truly cares about our participants
Posted 14 days ago
Everyone is there to lend a helping hand with questions or concerns.
Posted 17 days ago
Their knowledge and drive to do well.
Posted 19 days ago
Customer focus, honesty, practical experience with this complicated and esoteric business.
Posted 20 days ago
Everyone works together for the benefit of the client
Posted 20 days ago
We all work to uplift and support one another despite work envrionment/loads.
Posted 20 days ago
We look out for each other and are eager to help.
Posted 20 days ago
My team is collaborative, responsive, and committed to delivering results. Everyone brings valuable expertise, supports one another, and stays flexible when priorities shift.
Review from Business Development Dept · Posted 21 days ago
The active communication, collaboration and engagement with projects or day to day workflows.
Posted 21 days ago
They are responsive, open to dialogue, keep me in the loop when things go sideways. The replies I get back are thorough and accurate. They do not mind me asking questions, as I tend to do.
Posted 21 days ago
Our Team is amazing, and we work well together. We know how to clean up messes.
Posted 21 days ago
We are becoming more cohesive as a team.
Posted 21 days ago
My team members are amazing! Some not all. Being a team is what it is important! Not the title behind toyr name! Helping one another is what mattets!
Posted 21 days ago
What do your coworkers need to improve and how could you work together better?
they need to interact with each other more
Posted 5 days ago
some people have reached their skill ceiling or critical thinking ceiling. don't hire people who bang their head on the ceiling by getting out of bed. there's no room for improvement. hence why reduce is the first R in Reduce Reuse Recycle. Some coworkers need to learn what accountability is.
Some co-workers need to improve on just being friendly and courteous that includes members of the management team. We don't have to be friends but as a team we should at least be friendly.
There is so much history between all my coworkers that when I started it felt like I had to choose a side. One of the most outspoken members of the team just retired and she did not want to celebrate at work because she did not want everyone to attend. Very toxic environment.
This applies to individuals that have been with the company or over 5 years. Respect their co-works especially the leads in the department.
Communication is key. Taking notes when needed.
Follow thru of tasks assigned
I think better training would help coworkers.
Responding to communications promptly. Complete their tasks that they are responsible to do.
Everyone needs to be more cohesive and work together as one team.
Collaboration, engagement, maintain respect towards each other. leadership should be aware of the way their email tones come across. We could work together if we engaged and discussed more about steps/plans changes etc
Review from Customer Support Dept
They should care about what they do and the clients they work with.
Review from Finance Dept
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Review from Operations Dept
Our leaders do no encourage group chats but rather took that away. I work from home so do not know my coworkers
Review from Customer Support Dept
Well for starter, education and clarification on job description is a big one. A lot of people, including myself, who do not know the job to the fullest extent. We only know what we are taught and are learning as problem come about. There should be more of a flow and procedures to follow.
Review from Admin Dept
its not a team atmosphere, lots of gossipy and whispers and closed doors. communication needs to be better.
Review from Admin Dept
I haven't been part of a team. I have a manager who hasn't been present, and managers of other teams who I need to work with. Only one of them has proven to be helfpul to me in the past 4 years. I've essentially been in a silo for my four years at Zenith.
Review from Customer Success Dept
We need to have occasional department meetings to talk about standards and communication. The right hand doesn't know what the left hand is doing here. Also, coworkers should work from home when they are sick or display sick symptoms.
Review from Finance Dept
I'm a 42 year old male and I don't work with any of my peers which is a bummer, so i have no friends at work. No one takes ownership it seems.
Review from Operations Dept
coworkers are rude and uncaring
Review from Admin Dept
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