ZeroFox Employee Reviews
Out of 7398 ZeroFox employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping ZeroFox improve their work culture. The Design team, with 100% positive reviews, reports the best experience at ZeroFox compared to all other departments at the company.
What does the leadership team need to get better at?
The leadership team needs to understand what the team wants and support, rather than ignoring
Review from Operations Dept
Setting right goalz for the team
Review from Operations Dept
support their teammates at every instance and should not be partial.
Review from Operations Dept
Get better at focusing on customer experience rather than elaborate process which is only becoming a hassle and not making anybody's life easier. Treat and talk to employees with respect and support them. If not attrition is bound to happen
Review from Customer Success Dept
Unrealistic expectations. Dedicating resources to problems that would benefit our customers and employees.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I sometimes feel, my work is not valued enough and feel stuck in my role. A better role where I can grow and better hike.
Review from Operations Dept
Upping Compensation to industry standards
Review from Customer Success Dept
I don't necessarily feel undervalued, and the company needs to do what they need to do to be financially healthy. However, I believe performance-based bonus programs would help ZF get more out of employees, and reciprocally improve their compensation. I believe this is one important missing piece.
Review from Product Dept
Because I was hired before a few others, with more educational background and experience in the field and they still got paid more at starting.
Right now I feel that for the amount of work and stress it takes to support a book of business of 100+ accounts, our team deserves a bit more compensation. The OTE I signed on to seemed fair at the time, but it has become apparent that with the current comp plan, that OTE feels unattainable.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Can be more professional in terms of communication
Review from Operations Dept
They are great people, I'm just not that social.
Review from Engineering Dept
Outside of the engineering team, more pragmatism, more analysis, less emotion and less politics would be helpful to gaining more participation and more engagement. A variety of people have value to add and the knowledge and expertise is not only at the top.
Review from Engineering Dept
Most are great but there are a few bad apples who are kept around despite causing a toxic workplace culture
Review from Sales Dept
Focus on work and don't ask anything personal
Review from Customer Success Dept
What needs to change to make the company culture better?
The work itself is boring, everything in India office has to change
Review from Operations Dept
Management should change and managers should learn to manage the team without playing favourites or being biased
Review from Customer Success Dept
Nothing, it's all good no changes needed in this
Review from Engineering Dept
The culture is fine, but the work itself is draining in nature. The company plays no role in that, just the state of the world.
Encouraging more transparent communication and consistent collaboration between global and regional teams would help strengthen trust and inclusivity across the organization. Ensuring all regions feel equally involved in decision-making and planning would make the culture more unified and empowering
Review from Operations Dept
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Nothing is wrong necessarily. There are times with certain accounts that dont have a CSM that I feel im doing a decent amount of work that doesnt pertain to sales to make sure the customer is happy, which causes stress. I dont hate the work but being excited about it is a struggle as well.
Review from Sales Dept
Horrible pay makes me not come to office
Review from Operations Dept
We still feel the company is not doing well as the business success is not always reflected in improvements to the teams
Review from Engineering Dept
Unclear roles. Better internal communication, process mapping, and clear role responsibilites.
Review from Customer Success Dept
Need more work from homes as its more comfortable to work
Review from Operations Dept
What would you most like to see improved at your company?
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