Zulily Employee Reviews
Out of 398 Zulily employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Zulily improve their work culture. The Operations team, with 96% positive reviews, reports the best experience at Zulily compared to all other departments at the company. The Product team offered the most constructive feedback, with 41% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Caring about phone agents mental health. The customers are verbally abusive and badger the phone agents and the only support provided is the managers telling you it’s not you the customers are mad at the situation. There is no
Pay their employees a livable wage. I'm not even asking for competitive at this point, just pay me enough to live and afford groceries, utilities and rent. Don't overwork employees without paying them for overtime. Creative has been doing extra work without pay for months.
Review from Marketing Dept
Addressing the real world value of our labor and compensating us appropriately. Offering more internal opportunities for career advancement.
employee retention, work load, pay.
Review from Product Dept
start with the customer rather than metrics. we are trying to mold our customers' behavior into our business model instead of changing the business model to meet customer needs. I am disenchanted by our direction that over-indexes on price and under-indexes on a delightful experience/innovation
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Starting salaries are low, and raises are just tiny. Benefits are good, but healthcare is so expensive. It's hard to get by on what Zulily pays me. Also, I have found internal promotion to be nigh-impossible for me. I'm always frustrated.
Review from Product Dept
At least getting paid 25 per hour and the company should pay for all of our healthcare. I am more depressed and anxious than i have ever been in my entire life and it’s due to the environment. It is demea
Being paid a livable wage. Being paid according to the amount of work I do. I consistently do more work than others on my team and I get paid the same as them. In yearly reviews I'm told this extra work is going towards my "development" and that's why I don't get paid more, but I want compensated.
Review from Marketing Dept
The assistant buyer role at Zulily is much more involved than a typical assistant buyer role so basing pay off market rates doesn't seem quite right. I also personally feel and have noticed several others becoming increasingly frustrated that we do so much but path to promotion/better pay is unclear
Review from Product Dept
Be paid more fairly based on the high-levels of production we are expected to do daily, as well as the amount of information and knowledge we are required to have across several teams. Folks working at similar businesses are paid far more and do far less.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
coworkers have too many side projects and resort to politics to get persona agendas worked on, not doing what is required for our customers
Review from Operations Dept
My job role is very independent- interaction with coworkers just honestly is not needed often at all.
Review from Marketing Dept
There seems to be a new mentality in the past year that is very competitive amounst your peers, who can speak up more in a meeting, who can own the most projects, ect. Should be focused on the quality of work vs the amount of airtime you are getting in meetings.
Review from Product Dept
What needs to change to make the company culture better?
Listening to and acting on the needs of team members. This question is asked again and again. More appropriate compensation, better benefits. What is good for the gander is good for the goose. Company culture is meaningless when compensation is lacking; it is literally the only reason we are here.
We need to figure out who we are, and lean into that. We need more transparency and honesty from HR. We need to drive ownership as a way of interacting throughout our company - and we do that by truly empowering our people.
Review from Product Dept
More vacation time, better parental benefits, better quality managers. Its hard to feel motivated when your up against managers who you dont respect or who are impeding on progress rather than helping.
Review from Engineering Dept
What would you improve about your company's interview process?
Clarity around benefits, and the real impact/change.
What's going wrong and how can it be improved?
Increase the aht time so people aren’t having mental breakdowns during/after calls when some problems take 20 minutes to solve and that happens multiple times a day. I am forced to cut corners to try and meet the time each day. The clients are old and need their h
The creative team is being overworked and not compensated fairly. This should be an easy fix: just pay us a fair wage for the amount of work we do and don't overwork us.
Review from Marketing Dept
I look forward to what each day brings and am generally happy with my job. The nature of this business can be very repetitive and monotonous. There is not really a lot that can be done to change that. My company does events and lunches frequently to show their thanks for the hard work.
Review from Operations Dept
we're down headcount by a lot and our workload hasn't been reduced enough. we need people. on my team alone we have lost a few people due to frustrations with recognition and promotions so that process needs to be improved
Review from Product Dept
my manager is difficult to work with and my concerns are dismissed when bubbled up; our team workload is overwhelming as a whole and people don't have bandwidth to dig deeper or do stretch projects; the work is not fulfilling
Review from Marketing Dept
What would you most like to see improved at your company?
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