Lumen (formerly CenturyLink) vs Pinnacle West | Comparably
Profile Image
VS
Lumen (formerly CenturyLink) Claimed Company
EMPLOYEE
PARTICIPANTS
959
TOTAL
RATINGS
10366
Pinnacle West
EMPLOYEE
PARTICIPANTS
3
TOTAL
RATINGS
129

Lumen (formerly CenturyLink) vs Pinnacle West

Compare Lumen (formerly CenturyLink) versus Pinnacle West for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 959 employees and customers of Lumen (formerly CenturyLink) and 3 employees and customers of Pinnacle West.

Lumen (formerly CenturyLink)

Lumen (formerly CenturyLink)'s brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Lumen (formerly CenturyLink). Their current market cap is $12.07B.

Pinnacle West

Pinnacle West's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Pinnacle West. Their current market cap is $8.76B.


1.5/5
Product Quality
2.2/5
1.5/5
Pricing
2.5/5
1.5/5
Customer Service
5/5
-78
NPS Score
9%Promoters
4%Passive
87%Detractors
100
NPS Score
100%Promoters
0%Passive
0%Detractors

Net Promoter Score
Winner by 178


Working at Lumen (formerly CenturyLink) vs Working at Pinnacle West

Jeffrey Storey Lumen (formerly CenturyLink) CEO
46 / 100

CEO Rating

93 / 100

CEO Rating
Winner by 47%

Lumen (formerly CenturyLink)

Lumen (formerly CenturyLink) doesn't have enough ratings to calculate the Team Culture Ratings.

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Pinnacle West

Employees at Pinnacle West rate their CEO, Donald Brandt, 93/100. This score is 47% higher than the scores of Lumen (formerly CenturyLink) CEO, Jeffrey Storey.


CEO Score 46
CEO Score
CEO Score 93
Overall Culture 52
Overall Culture
Overall Culture 68
-50
eNPS
34
Gender Score 58
Gender Score
Gender Score N/A
Diversity Score 56
Diversity Score
Diversity Score N/A
Perk And Benefits 53
Perk And Benefits
Perk And Benefits 66
Professional Dev. 43
Professional Dev.
Professional Dev. 48

Overall Culture at Lumen (formerly CenturyLink) vs Pinnacle West

52
/ 100
Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Overall Culture a 52/100, with HR and Customer Support as the two departments that rate their experience the highest.

68
/ 100
Pinnacle West

Employees at Pinnacle West rate their Overall Culture a /100.

Overall Culture
Winner by 16%

  • Lumen (formerly CenturyLink)52
  • Pinnacle West

Employee Net Promoter Score at Lumen (formerly CenturyLink) vs Pinnacle West

-50
eNPS
Lumen (formerly CenturyLink)
137 Promoters 19%
90 Passives 12%
494 Detractors 69%
34
eNPS
Pinnacle West
2 Promoters 67%
0 Passives 0%
1 Detractors 33%

Employee Net Promoter Score
Winner by %

  • Lumen (formerly CenturyLink)-49
  • Pinnacle West

Gender Score at Lumen (formerly CenturyLink) vs Pinnacle West

58
/ 100
Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Gender Score a 58/100, with HR and IT as the two departments that rate their experience the highest.

Gender Score
Winner

0
/ 100
Pinnacle West

Pinnacle West doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

  • Lumen (formerly CenturyLink)58

Diversity Score at Lumen (formerly CenturyLink) vs Pinnacle West

56
/ 100
Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Diversity Score a 56/100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner

0
/ 100
Pinnacle West

Pinnacle West doesn't have enough ratings to calculate Diversity Score ratings.

Know someone that works there? Invite them to rate their experience.

  • Lumen (formerly CenturyLink)56

Perk and Benefits Score at Lumen (formerly CenturyLink) vs Pinnacle West

53
/ 100
Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Perk and Benefits Score a 53/100, with HR and Customer Support as the two departments that rate their experience the highest.

66
/ 100
Pinnacle West

Employees at Pinnacle West rate their Perk and Benefits Score a /100.

Perk and Benefits Score
Winner by 13%

  • Lumen (formerly CenturyLink)53
  • Pinnacle West

Professional Development Score at Lumen (formerly CenturyLink) vs Pinnacle West

43
/ 100
Lumen (formerly CenturyLink)

Employees at Lumen (formerly CenturyLink) rate their Professional Development Score a 43/100, with Customer Support and Sales as the two departments that rate their experience the highest.

48
/ 100
Pinnacle West

Employees at Pinnacle West rate their Professional Development Score a /100.

Professional Development Score
Winner by 5%

  • Lumen (formerly CenturyLink)42
  • Pinnacle West

Leadership Culture Ratings vs Pinnacle West

Lumen (formerly CenturyLink) rates % lower than Pinnacle West on Leadership Culture Ratings vs Pinnacle West Ratings based on looking at 2348 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "Do you feel comfortable giving your boss negative feedback?".

  • Lumen (formerly CenturyLink)49
  • Pinnacle West

Compensation Culture Ratings vs Pinnacle West

Lumen (formerly CenturyLink) rates % lower than Pinnacle West on Compensation Culture Ratings vs Pinnacle West Ratings based on looking at 1642 ratings from employees of the two companies. Ratings come from the answers to questions like "Why do you feel undervalued and what would make you feel better about your compensation?" and "What is the best part about your compensation package?".

  • Lumen (formerly CenturyLink)53
  • Pinnacle West

Team Culture Ratings vs Pinnacle West

Lumen (formerly CenturyLink) rates % lower than Pinnacle West on Team Culture Ratings vs Pinnacle West Ratings based on looking at 1429 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What are some of the best things about your team?".

  • Lumen (formerly CenturyLink)64
  • Pinnacle West

Environment Culture Ratings vs Pinnacle West

Lumen (formerly CenturyLink) rates % lower than Pinnacle West on Environment Culture Ratings vs Pinnacle West Ratings based on looking at 1453 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What % of the time are you bored at work?".

  • Lumen (formerly CenturyLink)60
  • Pinnacle West

Sentiment Culture Ratings vs Pinnacle West

Lumen (formerly CenturyLink) rates % lower than Pinnacle West on Sentiment Culture Ratings vs Pinnacle West Ratings based on looking at 1752 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What's going wrong and how can it be improved?".

  • Lumen (formerly CenturyLink)43
  • Pinnacle West