LG Electronics North America – I loved my job when I was doing what I was hired to do which was sell, train and support my customers. Over the past two years, my role has transitioned to an administrative role dictated by HQ policy with very little regard for the affect it has on our customers and LG employees.
At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.
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I loved my job when I was doing what I was hired to do which was sell, train and support my customers. Over the past two years, my role has transitioned to an administrative role dictated by HQ policy with very little regard for the affect it has on our customers and LG employees.
Was ist das Beste an Ihrem Vergütungspaket?
Our Healthcare benefits are great!
Was sind einige der besten Dinge an Ihrem Team?
My immediate team is collaborative and supportive of each other.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
We need far less administrative duties that are taking us away from selling and meeting with customers. Our Accounting and Claims process is broken and the unwavering reluctance to make exceptions in the interest of retaining strategic customers is extremely frustrating.
Was braucht das Führungsteam, um besser zu werden?
LG needs to become a customer focused company. Over the past two years, we have become extremely difficult to work with and it has cost us business. Rather than focusing on strict policies and difficult internal processes, LG needs to put their customers and employees first.
Was läuft falsch und wie kann es verbessert werden?
It takes 20 min to log into the Cloud, it is extremely slow and doesn't work with all video conf software. Going back to Outlook would be GREAT. My Sales role is now 99.9% resolving accounting conflicts which entails reviewing thousands of line items. We need a new team dedicated to take this over.
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