LG Electronics North America Sales Department Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept
Review from Sales Dept
Review from Sales Dept
What do you like best about the leadership team?
Clear and concise and willing to help
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They work hard to help you succeed.
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Independence and support. One LG's mission
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The vision and their future goals!
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Their always avaiable for support
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What does the leadership team need to get better at?
Put the customer first. Everybody's KPI's should be customer focused. Also, people are so sequestered in their boxes, they won't go out of their way to help others outside their "zone"--break barriers down.
Review from Sales Dept
communication and buy-in of business strategy at the Divisional level. Corporate strategy is too far removed from what I do.
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Need a plan and stick to it. The focus tends to change like the wind. The plan needs to be our plan, not dictated by others but by our own goals.
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Listen. Have courage to change internal systems and procedures.
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Transparency, flow of information, improvement of processes and procedures, accountability.
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What is the best part about your compensation package?
Bonus package and perks program
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Healthcare being paid for by company
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Slaes Bonus and medical insurance
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All of it! You pay for my family!
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Family coverage insurnace for my entire family
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Why do you feel undervalued and what would make you feel better about your compensation?
Took a paycut to come here on base pay. Will like that to have that raised to meet inflation.
Review from Sales Dept
The salary for my positions for employees hired when I was hired is fair. The new people being hired are being underpaid. 2022 KPIs were set higher than production and logistical capacity. Big fluctuations year to year. the company does not want to bonus out top achievers more than ever other year.
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Base salary is below average but bonus/variable compensation can be excellent. I would like to see a stronger base compensation and perhaps less variable.
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Pay compensation within the timeframe promised. Do not make account managers "hunt" for revenue from spreadsheets. Compensation should be automatic and correct. Those that calculate compensation should be accountable for accuracy as well as expediency.. They are always late and incorrect.
Review from Sales Dept
No stock options, no stock purchase plan. Sales compensation plan is not transparent (KPIs not even written down until 4Q last year!)
Review from Sales Dept
What are some of the best things about your team?
Great team willing to help in all areas
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They are professionals and good workers.
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We work together as a team and help each other
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Honest fun and work hard
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Willingness to help eacb other
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What do your coworkers need to improve and how could you work together better?
Too many "survivors" who are playing the game and not enough people out to make the company better.
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they can get better at team building
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Due to the fact that it is hard to attract talent at LG, we tend to allow underperformers to stay in their roles with no plan to address the issues or move them out
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Understanding the we are changing and to collaborate more to remove barriers to success.
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Leadership needs to build the team, especially with this new virtual environment
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What is most positive about the culture and environment at your company?
The fact that it is changing to one culture rather than many as it is now
Review from Sales Dept
People are good t what they do.
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The intwraction with the pwople in the company
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The diversity and the love to succeed
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Their family culture and love for products
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What needs to change to make the company culture better?
Less focus on process, more focus on people. All IT, systems and accounting is managed by HQ Korea. Those systems and processes do not transfer/translate to American culture. All of the systems are so antiquated and cumbersome.
Review from Sales Dept
Internal processes need to make better sense. Departments need to more collaborative. Traditional hierarchies need to be reviewed.
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We need far less administrative duties that are taking us away from selling and meeting with customers. Our Accounting and Claims process is broken and the unwavering reluctance to make exceptions in the interest of retaining strategic customers is extremely frustrating.
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Company points to sales to solve all things and takes no ownership in other departments to fix problems. We are plagued with finance dept KPIs in direct opposition to logic, company success and customer relationships. Also, IT challenges -Cloud, email platform and reporting capabilities are all bad
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Improvement of communication between corporate office people and outside sales when we need assistance. Need to develop a better trust between outside sales and LG
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What did you like most about the interview process?
I had a fast and decisive experience
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It was quick and decisive.
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Virtual and CP of Sales was involved
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Simple, fast and very transparent
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The interview was relatively fast and straight forward.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of LG Electronics North America yet.
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What makes you most happy at work?
That I can do it successfully by my self
Review from Sales Dept
Working with great people that are good at their job
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The challenge Nd exitement of being part of a new vertical
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Everything about the job and people
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Workimg for a world leader
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What's going wrong and how can it be improved?
There are two bosses: Alpharetta and Seoul. Seoul controls the $ and the real power. Alpharetta can put all the programs and plan together but ultimately, faceless/nameless people who I will never meet/know in Seoul control my destiny.
Review from Sales Dept
There is a lack of focus on the customer. Too much internal focus and looking at short term goals. LG needs to develop a long term strategic plan, identify what growth they want and can support, then execute the plan, making hard decisions along the way as to which customers are important.
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The compensation program leaves much to be desired.
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Not enough employees to handle the amount of work. Lack of management on employees not doing their job. More work being put on employees who do their job and work being taken away from those who don't work. Management not understanding R&R and just increasing workload with no guidance
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Compensation being late and incorrect makes me feel unappreciated and undervalued. HQ is disinterested in the success of the market in the USA. NOT INVENTED HERE is the prevailing culture
Review from Sales Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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