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I've been in call center for 13 years in three separate industries. Despite being in three separate industries, the experience, until now, has all been the same in regards to policy, procedure, and work force management. AHN is the greatest departure and has exhibited the greatest differences
¿Qué es lo mejor de tu paquéte de compensación?
Hourly rate and 401 k program
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¿Qué es lo que más te gusta de tu empresa?
Nothing more than the fact that I get paid a descent wage and have insurance.
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¿Qué fue lo que más te gustó del proceso de entrevista?
I got to speak with three different people representing three different positions in the company
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
I have over 13 years of experience in call center work and I feel like many of my coworkers have much less experience at anything at all.
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¿Qué va mal y cómo puede mejorarse?
This call center is decades behind in technology, policies, process, and work force management. If you happen to have worked for a well run call center like Verizon Wireless, you will be greatly disappointed
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¿Qué te gustaría ver mejorar en tu empresa?
Without exaggeration, this call center needs brought in to the 21st century. Representatives should not have to manually search "protocols" for information. Representatives should not have to wait DAYS to find out if they have been approved or denied for time off........etc etc etc
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¿Qué necesita mejorar el equipo directivo?
The supervisors need to be assigned to specific duties. One supervisor will email all the reps, and then another will forward the same email out to everyone. Supervisors need to get off their high horses, we all know you are supervisors, we aren't school children
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