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Farmers Insurance Empresa Reclamada
Farmers provides home, auto, commercial and life insurances and financial services. leer más
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I would sincerely advise you take your skills where a company truly stand by their core values. Farmers selection of leadership should be reconstructed. The leadership team cares more about metrics, then an employee that cares more about providing exceptional customer service.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Some of the teammates. The way we try to be of support for one another even when facing multiple work related stress, and provided no support from leadership. Some of us are closer than family.
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¿Qué necesita mejorar el equipo directivo?
Knowledge and training. I believe in order to run a large corporation the right leadership team should be put in place, and should be reprimanded when they do not take accountability for their lack of leadership and what it stands for.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Customer Care Reps are in the frontline of fire enduring and forced to be verbally abused that causes stress and anxiety, I believe we should be compensated for that, and be heard when it comes to complaining about the leadership team.
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¿Qué va mal y cómo puede mejorarse?
The biggest issues are billing and system issues. If the right management team was put in place, to be supportive, take accountability for their failures, listen to the concerns and grievances of their employees it would build moral. Care more about your people over metrics.
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¿Qué fue lo que más te gustó del proceso de entrevista?
The interview process was at the time in my belief made me feel like this would be the best company to build a career. Your asked question about your customer service background, and asked to give examples of customer interactions and how would you handle difficult customers.
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