H&R Block Outlook Employee Reviews | Comparably
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H&R Block Outlook Employee Reviews

¿Qué te hace más feliz en el trabajo?

Helping people is my main like.

Revisión Publicado hace 3 meses

Meeting goals for the day. Helping my staff achieve theirs. And going home knowing I did all I could.

Revisión Publicado hace 7 meses

The flexibility and camaraderie with my teammates

Revisión Publicado hace 8 meses

My co workers they I worked with everyday

Revisión Publicado hace un año

No super well, team needs to up the game on following up and respond to Client questions.

Revisión Publicado hace un año

Helping people with tax issues

Revisión Publicado hace un año

That I am here to serve the clients and help my co-workers out during the day.

Revisión Publicado hace un año

I enjoy seeing old clients and new clients

Revisión Review del Departamento de Ventas · Publicado hace un año

Looking forward to help make this a valuable experience for our clients.

Revisión Review del Departamento de Administración · Publicado hace un año

To see my co workers and the customers we service returning every year.

Revisión Review del Departamento de Atención al Cliente · Publicado hace un año

Customers and working on computer

Revisión Publicado hace 2 años

Joyful Caring, Love for All Clients, each other’s Love is what’s ne

Revisión Review del Departamento de Customer Success · Publicado hace 2 años

Being apart of HRBLOCK views services

Revisión Publicado hace 2 años

working with my co-worker and Helping out as needed. Great to see the customers return each year.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 2 años

Helping the client obtain a positive experience.

Revisión Publicado hace 2 años

Helping a concerned client understand their situation and how we can work together to manage it.

Revisión Publicado hace 2 años

Helping clients, and helping clients solve problems.

Revisión Publicado hace 2 años

Helping people with a Smile when they done really want too. Also I like to find suggestion of conversations talk about with that’s Smi

Revisión Publicado hace 2 años

The people and also helping the clients

Revisión Publicado hace un año

Actually helping clients to understand the laws

Revisión Publicado hace un año

¿Qué está mal y cómo se puede mejorar?

Prices are high. Tax pro knowledge low

Revisión Publicado hace 3 meses

I do not know why anyone would risk their mental health to play mental dodge ball day in and day out.

Revisión Review del Departamento de Operaciones · Publicado hace 3 meses

Price products accordingly and stop micromanaging taxpros and treating taxpros like they are only data entry workers. Get rid of tax pros that leveled up by testing out of it, there is rampant cheating going on regarding this. One is a level 5 than cannot do a level 1 return correctly half the time.

Revisión Publicado hace un año

They don't value the employees and the clients.

Revisión Publicado hace 2 años

a tax pro that has worked here for 20 years thinks she can cuss and yell at clients. but she gets mad when they dont want to see her anymore.

Revisión Publicado hace 3 años

Change of everybody!!!! New management. Give the oportunity to grow

Revisión Publicado hace 3 años

Get or train better leadership

Revisión Publicado hace 3 años

Pay me my back pay that was promised

Revisión Review del Departamento de Administración · Publicado hace 4 años

Start with making it a better place to work and clients will feel the orale boost

Revisión Publicado hace 4 años

Put the worker bees who pay your bloody salary first. Give them the time to treat the clients as well as you preach you do. Go back n listen to Henry and Richard. They would be ashamed of what Block is doing to the clients. Transferring clients to strangers to do the return. That's Disgraceful

Revisión Publicado hace 4 años

Prices are so high for a normal tax return .

Revisión Publicado hace 4 años

H&R Block is becoming a joke. A vulture on society.

Revisión Publicado hace 4 años

Our owner needs to care about our office. She needs to actually come visit & see how we run things.

Revisión Publicado hace 4 años

They are being lied too. We are told to tell them we can't use coupons or it comes out of our pay, peace of mind is free yet y'all are forcing them to pay.

Revisión Review del Departamento de IT · Publicado hace 4 años

There is a lot that H&R Block need to work on.

Revisión Publicado hace 4 años

We are forced to overcharge clients and accept low pay. The company runs away with the profits.

Revisión Review del Departamento de Finanzas · Publicado hace 6 años

They need to pay their employees like professionals. Pay them a rate for a highly educated tax professional.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 6 años

They know that we are no longer a franchise and that corporate Owens and dictates everything. .

Revisión Publicado hace 4 años

Customers aren't given a chance to interact with front desk staff, they tend to be old clients who skip the process of checking in etc.

Revisión Publicado hace 3 años

Adjust the pay and improve the work environment

Revisión Publicado hace 3 años

¿Qué es lo que más te gusta de tu empresa?

There name means quality to my clients

Revisión Publicado hace 7 años

The clients.

Revisión Review del Departamento de Finanzas · Publicado hace 9 años

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

Management to want to be there

Revisión Publicado hace 7 años

The pay.

Revisión Review del Departamento de Finanzas · Publicado hace 9 años

Review Sentiment at H&R Block

72
72%
28
28%

About H&R Block's Outlook

C+
70/100

Where This Score Ranks H&R Block's Outlook

TOP
50%

In the Top 50% of 1226 similar size companies on Comparably

?

Not enough ratings to compare against companies in Lawrence, KS

4th

4th place versus 4 competitors rated on Comparably

H&R Block's Outlook is scored a C+ by 1435 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” H&R Block's Outlook score helps to boost their overall culture score, due partly to the fact that the Customer Support department’s positive scores help Outlook to be one of H&R Block's stronger culture attributes. Use the filters below to understand H&R Block employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated a month ago.

Rate Outlook the Highest

  • Ethnicity - African American/Black
    +16%
  • Department - Customer Support
    +13%
  • Experience - Entry Level
    +13%

Rate Outlook the Lowest

  • Department - Operations
    -12%
  • Tenure - Less than 1 Year
    -11%
  • Tenure - Over 10 Years
    -7%

How H&R Block's Outlook Score is Calculated

FILTER RATINGS BY

Results from 795 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

67
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantástico16%
Bueno49%
Neutral23%
Malo8%
Terrible4%
How do your customers perceive your company?
AnswerPercent
68%
No32%
Are you typically excited about going to work each day?
×
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