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As a reservation agent I dread going to work wondering will the reservation system operate properly or will it again fail me in trying to serve Hilton customers. There are so many failures at so many different levels it is astounding that this company is still in business.
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
I wish I could think of something.
Revisión
¿Qué va mal y cómo puede mejorarse?
Fix the technology and many of the current problems will disappear.
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¿Qué necesita mejorar el equipo directivo?
Stop forcing reservations to forward calls to Hilton Grand Vacations. Timeshares are a rip off and we should not be sending trusting customers to the slaughter.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
The company needs to hire technical people to answer tech questions about the Hilton Honor's App. Reservation agents aren't paid enough to do this job. We're too busy trying to figure out how to make the reservation system work.
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