
Overall it's been a challenge with lack of support and direction. This has personally gotten better for me in the last 3 months, however I've been w/ the company for 4yrs. I am finally seeing improvement & hop is lasts.
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Communication & a sense of urgency to assist w/ customer issues.
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Unfortunately, I have nothing positive to say about the culture of the company.
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Our President is very focused on the customer experience and builds goals based on customer experience
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A sense of ownership. Everyone is always blaming someone else, saying it's not their problem & passing it along to someone else.
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People don't appear to care about people, only numbers. Showing care and compassion to employees & customers will go a long way.
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Roles & responsibilities need to be re-evaluated every 12-24 months to ensure employees are being paid fairly for the job that they currently doing.
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Being able to work from home is the best. The culture in the office is negative. It has been more productive & enjoyable to work from home.
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Understanding the different aspects of the business. They tend to want every dept. to "work the same" like a cookie cutter approach. Different lines of business require different KPI's and customer approaches
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We are finally getting to a point where people understand that the customers experience is the most important thing - and now there is a lot of changes happening to prioritize the customer experience - so that makes me happy
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My duties & responsibilities have changed/increased but my title/salary compensation have not. I asked for it to be reviewed, filled out the responsibility form (although my leadership should have already known) & after 5 mos w/ no response I contacted HR who has has no response after 1 month.
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