Office Depot Empresa Reclamada
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Replacing outdated systems for their CSAT and rewards, actually making sure the offsite techs are accessible and actually complete jobs, replacing CSAT to represent the binary it actually is so that there is fair representation of performance.
¿Qué va mal y cómo puede mejorarse?
There needs to be fair representation on metrics measured. A 4 should equal 4, not zero. Technicians need to be reachable and held accountable for their consistent failed services. All stores need to be pushed towards being more like the STOFs.
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