PetSmart Outlook Employee Reviews | Comparably
PetSmart Empresa Reclamada
There’s one thing that unites everyone who works at PetSmart: We all love pets. Cats, dogs, goldfish, parakeets, hamsters—you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging! leer más
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688
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7184
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PetSmart Outlook Employee Reviews

¿Qué te hace más feliz en el trabajo?

To be able to be confident during the best and it adds also to be sober

Revisión Review del Departamento de Operaciones · Publicado hace un año

Being Treated fairly makes me most happy

Revisión Publicado hace 2 años

solving problems and creating new solutions

Revisión Publicado hace 2 años

I love interacting with the animals, and value my colleagues.

Revisión Publicado hace 2 años

The animals of course. They are a breath of fresh air.

Revisión Publicado hace 2 años

Interacting with my coworkers. Perks such as being allowed to bring my dog to work with me.

Revisión Publicado hace 2 años

It's the dogs for sure

Revisión Publicado hace 3 años

Caring for the animals, interacting with customers, helping people gain new knowledge and add to their family with our pets

Revisión Publicado hace 3 años

Seeing the animals and my coworkers

Revisión Review del Departamento de Ventas · Publicado hace 3 años

coworkers, customers and animals. I'm a people person, super driven and just wanted to succeed

Revisión Publicado hace 3 años

Working with and satisfying customers.

Revisión Publicado hace 3 años

All of the animals I work with

Revisión Publicado hace 4 años

Interacting with customers, coworkers, and animals.

Revisión Publicado hace 4 años

I love interacting with the dogs.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

Being able to connect and build relationships with customers and provide them with exceptional service.

Revisión Review del Departamento de Ventas · Publicado hace 4 años

The regulars that come in, especially if their dog is anxious and feels comfortable with you. There is no better feeling than earning the trust of a dog. My coworkers are incredible and even when the store manager disagrees with us, my salon manager has my back.

Revisión Publicado hace 4 años

When a pet parent asks me a grooming or fish related question. I work in the salon and as a cashier I have alot of experience working with all kinds of aquarium life and I enjoy giving the best advice i can so their pet can live comfortably and happy.

Revisión Publicado hace 4 años

That we are helping pets and pet parents across the US and CAN.

Revisión Publicado hace 4 años

Seeing the animals each dsy

Revisión Review del Departamento de Ventas · Publicado hace 4 años

When the customets tell me I deserve better

Revisión Publicado hace 4 años

¿Qué está mal y cómo se puede mejorar?

Needs to focus less on profits and more on the people who work for them and the pets they have instore.

Revisión Publicado hace 2 años

We do not even have information or access to get information on OUR OWN BRANDS. Which is quite frankly - absurd. Give Agents more ability in the systems and it will be easier to reach a first contact resolution for the customer. Improving the website and systems will also lower inbound contacts.

Revisión Review del Departamento de Atención al Cliente · Publicado hace 3 años

Actually write people up so they can discover actions have consequences

Revisión Publicado hace 3 años

Im constantly being told i either have to go to grooming school or i can quit. I've been told by coworkers that im one of the best bathers they've had. Why would they push me to the point where i would quit? I just dont see myself as a groomer. I love being a bather and wantbto keep it that way.

Revisión Publicado hace 3 años

There’s a lot that can be addressed to improve the culture. I think actually investing in the budget for travel and learning opportunities would go a long way to build back trust about career development at the company.

Revisión Publicado hace 3 años

Never enough hours to do anything, unrealistic expectation of project completions because of that. Stop being cheap and give stores enough hours to schedule people to complete things In a timely manner

Revisión Publicado hace 3 años

Kinda a lot going wrong, my dudes.

Revisión Publicado hace 4 años

Your Regional and District leaders are tyrants. They are always trying to top each other and roll over the other leaders. They don't give a hoot about us, but they believe that taking constant pictures and posting us pretend to smile for Twitter or Instagram shows they care - it does not.

Revisión Publicado hace 4 años

Our salon manager is horrible. Shes a manipulator, she bullies us workers every day shes here. She makes us do stupid and silly things. Pushes us to do extra dogs when we dont feel comfortable grooming more due to not be safe.

Revisión Publicado hace 4 años

In my store, the SL does things her way and has zero concern for the safety or wellbeing of her staff. She looks for minute reasons to get rid of people and makes the rest of the staff feel extremely uncomfortable and unappreciated.

Revisión Publicado hace 4 años

Vendors sending unhealthy animals. Don't work with those vendors. Enclosures too small for the animals we sell. Create adequate enclosures. Fish bowls should not be sold, period

Revisión Publicado hace 4 años

Have people who care working there

Revisión Publicado hace 4 años

We need janitorial help, more staff, supplies for our business

Revisión Publicado hace 4 años

Customers can see the store moral greatly decreasing as most of the team has just up and left without even putting in their two weeks. Because all of them are overworked, underpaid, and are working for management who abuses them.

Revisión Publicado hace 5 años

Unfair pay and poor management. Managers often treat part time workers poorly and part time workers are very over worker. Managers do not help with daily tasks and cause more stress. Pet care workers do so much and have to learn a crazy amount to only be paid minimum wage.

Revisión Publicado hace 5 años

Favoritism, drama, being treated like dirt

Revisión Publicado hace 5 años

The drive and enthusiasm. No one seems to care and it shows. No one wants to work as a team to get things done effectively.

Revisión Publicado hace 5 años

Corporations need to stop caring so much about money and care more about their employees happiness. Happy employees makes a better work environment.

Revisión Publicado hace 5 años

Management isn't held accountable for mistreatment of workers.

Revisión Review del Departamento de Operaciones · Publicado hace 5 años

Managers disrespect is what’s wrong towards customers and their employers as well so much can be improved that I will not have the ability to name them all in this small amount of characters I’m limited

Revisión Publicado hace 5 años

¿Qué es lo que más te gusta de tu empresa?

everyone works together to try to make it the most effective possible

Revisión Publicado hace 8 años

¿Qué es lo que más te gustaría ver mejorado en tu empresa?

better raises for good work

Revisión Publicado hace 8 años

Review Sentiment at PetSmart

65
65%
35
35%

About PetSmart's Outlook

D
58/100

Where This Score Ranks PetSmart's Outlook

BOTTOM
20%

In the Bottom 20% of 1226 similar size companies on Comparably

BOTTOM
25%

In the Bottom 25% of 46 companies in Phoenix

1st

1st place versus 3 competitors rated on Comparably

PetSmart's Outlook is scored a D by 1269 employee ratings based upon answers to questions such as “How confident are you about the future success of your company?” PetSmart's Outlook score negatively contributes to their overall culture score, due partly to the fact that the Customer Support department’s negative scores cause Outlook to be one of PetSmart's weaker culture attributes amongst employees. Use the filters below to understand PetSmart employee perspectives by Department, Gender, Ethnicity, and Experience. Last updated 24 days ago.

Rate Outlook the Highest

  • Tenure - 5 to 10 Years
    +36%
  • Department - HR
    +35%
  • Ethnicity - African American/Black
    +25%

Rate Outlook the Lowest

  • Tenure - Less than 1 Year
    -9%
  • Tenure - 2 to 5 Years
    -3%
  • Ethnicity - Other
    -2%

How PetSmart's Outlook Score is Calculated

FILTER RATINGS BY

Results from 662 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

60
out of 100
How confident are you about the future success of your company?
AnswerPercent
Fantástico18%
Bueno45%
Neutral26%
Malo8%
Terrible3%
How do your customers perceive your company?
AnswerPercent
46%
No54%
Are you typically excited about going to work each day?
×
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