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problem after problem, always fighting a battle internally or externally. everything has to be escalated and do not give managers authority to make decisions. we say we want to be the best in class but we make decisions that contradict that. we make our decisions based 100% financially.
¿Qué es lo mejor de tu paquéte de compensación?
the best part is my vacation time and 401k...
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Our training department is innovative
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
they need experience and are not solid coaches. we could work better together by being f2f/exposed to each other more.
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¿Qué va mal y cómo puede mejorarse?
service, damage, claims, customer service, lack of accountability on the operations side. we are a financial company and put put the customer low on our list of priorities. we say one thing but do another.
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¿Qué necesita mejorar el equipo directivo?
fixing service, they don't know-how. we have too many new people and they are not operators. because of this, they are unable to coach/teach/train their staff. if they can't teach them, who will? how will it ever get better?
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