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To much top down direction, not enough collaboration for success, Training shows the company XPO LTL wants to be and reality is that we can't retain people once hired due to that disconnect. I believe we can be the company we aspire to be if we could "Focus on the Person" Customers and Employees.
¿Qué necesita mejorar el equipo directivo?
Respect the customers and Employees. Realize that without them we don't have a business. Our actions don't accomplish it.
Revisión
¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Our SCM is great. Drivers and Dockworkers are great. The legacy employees in FOM and FOS roles are the negatives. Knowledgeable in the task but terrible leaders.
Revisión
¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
The company doesn't see or know me or my background well enough to utilize my talent and experience. I'm just plugging a hole that is needed today.
Revisión
¿Qué son algunas de las mejores cosas de tu equipo?
The Drivers, Dockworkers, and Customer Service reps are the most important team members in our company. We have really good people in those seats and we need to respect the job they do in how we treat them and communicate to them.
Revisión
¿Qué va mal y cómo puede mejorarse?
We are a service provider with service standards that we don't achieve. This is simple. If we sell a service standard we meet that expectation and customers will stay with us. When we put the focus on internal objectives we lose our mission. We can be profitable and provide a quality product.
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