
Proper training would help. She was promoted from shift lead to SM but never received training. I have been in convenience retail since 1995 and I have never witnessed such behavior. It makes for an uncomfortable environment for us all.
I am good at my job, but am overwhelmed when as I'm helping my customers, all I'm thinking about is that list that I was too busy to get to. Managers need to consider this and not assume we are all lazy. Overlapping shifts by at least 30 minutes helps to get things done.