Amtrak Empresa reivindicada
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The managers have a poor understanding of the work their employees actually do. This leads to the implementation of poorly thought out and inefficient policies and processes. Policies that seem practical when sitting in an office do not work very well in real life. Bosses need to ride the train.
O que está ruim e como pode melhorar?
Managers need to get more input from line workers before policies are changed or implemented. It would get the employees more engaged in their work and lead to more efficient work processes. There seems to be an ivory tower tendency by the managers who never seem to get out of their office.
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