Amtrak Competitors | Comparably
Amtrak Claimed Company
We are not just a railroad; we are a company that moves people. With 21,000 route miles in the US running 300+ trains a day to 500 destinations. read more
EMPLOYEE
PARTICIPANTS
336
TOTAL
RATINGS
2153
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Amtrak Competitors

Amtrak competitors include Greyhound Lines, BNSF Railway and Canadian National Railway. Amtrak ranks 1st in CEO Score on Comparably vs its competitors. See below how Amtrak compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
1st
eNPS Rank
1st
Gender Rank
1st
Diversity Rank
2nd
Product Quality
3rd
NPS Rank
2nd
Pricing Rank
2nd
Customer Service
3rd

See Amtrak Culture vs Competitors:

Amtrak Competitors
RankCompanyScore
1Amtrak67
2Greyhound Lines66
3BNSF Railway52

Amtrak Competitors at a Glance

Product Quality Score Comparison

Amtrak Ranks 3rd in Product Quality Score

271 Customers rate Amtrak's Product Quality Score a 3.6/5, which ranks it 3rd against its competitors, below BNSF Railway.

  1. 1st
    Canadian National Railway
    4 / 5
  2. 2nd
    BNSF Railway
    3.7 / 5
  3. 3rd
    Amtrak
    3.6 / 5
  4. 4th
    Greyhound Lines
    1.5 / 5
Product Quality Score Comparison
RankCompany Score
1Canadian National Railway80
2BNSF Railway74
3Amtrak73
4Greyhound Lines19
NPS Comparison

Amtrak Ranks 2nd in Net Promoter Score

333 Customers rate Amtrak's Net Promoter Score a 14, which ranks it 2nd against its competitors, below BNSF Railway. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Amtrak to a friend?”.

  1. 1st
    BNSF Railway
    27
  2. 2nd
    Amtrak
    14
  3. 3rd
    Greyhound Lines
    -89
NPS Comparison
RankCompany Score
1BNSF Railway27
2Amtrak14
3Greyhound Lines-89
Pricing Score Comparison

Amtrak Ranks 2nd in Pricing Score

249 Customers rate Amtrak's Pricing Score a 3.4/5, which ranks it 2nd against its competitors, below BNSF Railway.

  1. 1st
    BNSF Railway
    3.7 / 5
  2. 2nd
    Amtrak
    3.4 / 5
  3. 3rd
    Canadian National Railway
    1.5 / 5
  4. 4th
    Greyhound Lines
    1.5 / 5
Pricing Score Comparison
RankCompany Score
1BNSF Railway74
2Amtrak69
3Canadian National Railway30
4Greyhound Lines22
Customer Service Comparison

Amtrak Ranks 3rd in Customer Service

231 Customers rate Amtrak's Customer Service a 3.6/5, which ranks it 3rd against its competitors, below BNSF Railway.

  1. 1st
    Canadian National Railway
    4.5 / 5
  2. 2nd
    BNSF Railway
    3.7 / 5
  3. 3rd
    Amtrak
    3.6 / 5
  4. 4th
    Greyhound Lines
    1.5 / 5
Customer Service Comparison
RankCompany Score
1Canadian National Railway90
2BNSF Railway74
3Amtrak73
4Greyhound Lines19
Overall Culture Score Comparison

Amtrak Ranks 1st in Overall Culture Score

336 Employees rate Amtrak's Overall Culture a 67/100, which ranks it 1st against its competitors. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Amtrak
    67 / 100
  2. 2nd
    Greyhound Lines
    66 / 100
  3. 3rd
    BNSF Railway
    52 / 100
Overall Culture Score Comparison
RankCompany Score
1Amtrak67
2Greyhound Lines66
3BNSF Railway52
eNPS Comparison

Amtrak Ranks 1st in Employee Net Promoter Score

237 Employees rate Amtrak's Employee Net Promoter Score a 17, which ranks it 1st against its competitors. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Amtrak to a friend?”.

  1. 1st
    Amtrak
    17
  2. 2nd
    Greyhound Lines
    -9
  3. 3rd
    BNSF Railway
    -43
eNPS Comparison
RankCompany eNPS
1Amtrak17
2Greyhound Lines-9
3BNSF Railway-43
Gender Score Comparison

Amtrak Ranks 1st in Gender Score

12 Employees rate Amtrak's Gender Score a 78/100, which ranks it 1st against its competitors. The Gender Score tracks how positively women rate their experience at Amtrak.

  1. 1st
    Amtrak
    78 / 100
  2. 2nd
    Greyhound Lines
    75 / 100
  3. 3rd
    BNSF Railway
    68 / 100
Gender Score Comparison
RankCompany Score
1Amtrak78
2Greyhound Lines75
3BNSF Railway68
Diversity Score Comparison

Amtrak Ranks 2nd in Diversity Score

15 Employees rate Amtrak's Diversity Score a 73/100, which ranks it 2nd against its competitors, below Greyhound Lines. The Diversity Score tracks how positively diverse employees rate their experience at Amtrak.

  1. 1st
    Greyhound Lines
    78 / 100
  2. 2nd
    Amtrak
    73 / 100
  3. 3rd
    BNSF Railway
    47 / 100
Diversity Score Comparison
RankCompany Score
1Greyhound Lines78
2Amtrak73
3BNSF Railway47
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