17
eNPS Score
Q&A With Amtrak Employees
Many of our long tenured employees began their careers at Amtrak, because promoting from within is a big part of how we grow as a company. Our culture is based on collaboration because the best work gets done together. Working here is a fun and challenging experience, with plenty of benefits, rewards, and respect. We are America’s Railroad, and we recognize that our success depends on the diverse talent, skills and experience of our employees. They reflect the nation we serve.
How employees describe working at Amtrak
The scenery and sometimes the value
ease of use, affordable options,
I want to give a hands UP to Mr. Charles Shiels, driver from Fort Myers to Tampa. Nice, great job to announce departures and time to be in a particular location. Thank you Mr. Shiels, See you soon. regards, Mercedes Schultheis
I have received excellent service from Amtrak
riding the rails and meeting new people
What it's like to work at Amtrak
- Amtrak employees generally work 9.4 hrs a day
- Employees at Amtrak report the work pace is moderate
- On a typical day, employees at Amtrak have 2 meetings
- 83% of Amtrak employees look forward to interacting with their team every day
- Amtrak employees most often take 15-20 paid vacation and sick days each year
- 43% of Amtrak employees report they are happy with their work life balance
- Amtrak employees never get valuable feedback on how to improve at work
- 66% of Amtrak employees call their work environment positive
Q&A With Amtrak Employees
IDX: 0 TOT: 27
How's the work life balance at Amtrak?
Top Employee Response
They don't even care.
No life. All work
Pretty good as many are not very driven
If you could make changes, how would you improve the culture at Amtrak?
Performance pay incentives, improve recruiting to get top talent.
Value employees, value performance over number of years, be more transparent
Executive strategy and consistency are severely lacking.
What benefits does Amtrak provide?
Comprehensive Medical, Dental, Vison, Rail Road Retirement, Travel Pass, EAP Assistance, many others
Great benefits, including free train rides on certain routes, etc. for employee and dependents.
Health insurance and 401k
What do people at Amtrak think about the CEO? What do they do well and what can they improve?
We all hate his guts. He is attacking our jobs and outsourcing. GET RID OF HIM
I personally am not happy with the new CEO. This is a railroad industry but he wants to run it like a business. I understand there are needed improvements but there are things that should just have been left alone.
They think he is trying to make a name for himself by turning the company around
What part of Amtrak's business is growing fastest? What part is having difficulties?
Top Employee Response
NEC demand will continue to grow. Long distance is a problem.
Northeast corridor service is growing the fastest. Long distance services are having difficulties.
Every part is having difficulties
Does Amtrak raise the salary every year? How much?
Raise every year for your first 5 years depending on the union contract
Yes. Depending on performance and other metrics. There is a bonus based on company's overall on time performance of train service and financial responsibility
Yes. Depending on your performance rating.
What's the work from home policy like at Amtrak?
Depends on the department. Some departments allows it, some don't.
Corporate is making it harder to work from home
There is a teleworking policy but it depends on the individual departments if they are going to implement it to the group or not.
How does Amtrak make decisions around promotions?
Jobs are generally posted internally for a week before they are posted externally. The best way to get ahead is to take initiative with the group that you would like to work with or have greater responsibilities with, and to discuss with the senior people in that group how you could move ahead with them. In that, they would likely keep you up to date on personnel needs.
It all depends on the department. In the department I was in, your work speaks for you. In other departments, from what people told me, it's who you know.
Poorly. It rarely has anything to do with how well they do their job.
What's the office vibe like at Amtrak?
Top Employee Response
Somewhat depends on where you are, but as a non-agreement employee, it's not a very happy vibe.
Depends on the department. There are departments that are more formal than others.
Depends somewhat where you are, but I'd say a lot of people at Amtrak are unhappy, and mid-level management (which causes a lot of the unhappiness) doesn't care. They're too concerned with how they are being perceived by their higher-ups.
What's the interview process like at Amtrak?
Top Employee Response
Long and drawn out.
Interview process includes a panel interview.
Long, involved, inefficient. They've lost candidates due to the long lead time it takes to hire someone.
What interview questions does Amtrak ask?
behavior-based.
Generic HR questions that may not relate to your role
What's the company culture like at Amtrak?
Top Employee Response
Very hierarchical. Too rigid.
The communications department has the worst culture of any department in the company.
How helpful was your IT team when you were first hired at Amtrak?
It can take days to get access to things
What's the IT team like at Amtrak?
Struggling leadership, Toxic culture and antiquated policies.
What should I wear for an interview at Amtrak?
For an interview, you should wear business wear (suit and tie, women's suit and/or dress and suit jacket, etc). Although Amtrak has a casual business wear environment, first impressions is important.
What's the best part of your job at Amtrak?
Ability to make your own way if you have enough initiative.
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I was employed by AMTRAK from 1982-1987 as a management employee in the AMTRAK Police Department. I resigned shortly before reaching my 5-year anniversary. Is there any way the time period between my resignation and the 5-year date be credited?
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Does your pay rate go up after training?
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How do I check my time card pay rate etc?
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Do you have sick pay at Amtrak?
Do you get paid for overnight?
Do you get paid for the whole six days your working?
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are Amtrak employees Federal government workers
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How do we obtain a gym membership from Global Fitness?
What do employees at Amtrak think about their benefits?
Amtrak employees rate their overall benefits a B and most of them think the perks are Good. 71% of Amtrak employees say they are satisfied with their benefits. The majority of employees also get 15-20 days of paid vacation, and most of the employees believe the cash value of their benefits is $2500+/mo.
How's career growth and advancement at Amtrak?
29% of the same employees also feel like Amtrak is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Amtrak.
Curious about what work's like at Amtrak?
Anonymously Ask Amtrak Employees Any Question
Should I work at Amtrak?
49% of Amtrak employees would encourage their friends to become coworkers, whereas 19% are neutral and 32% would not recommend working at Amtrak to their friends.
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
