Amtrak Culture | Comparably
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Amtrak Claimed Company
We are not just a railroad; we are a company that moves people. With 21,000 route miles in the US running 300+ trains a day to 500 destinations. read more
EMPLOYEE
PARTICIPANTS
336
TOTAL
RATINGS
2153

Amtrak Company Culture

Amtrak Culture

This score is derived from employee ratings & reviews
3.4/5
Amtrak's Overall Culture is rated C+

Top Rated Culture Dimensions

Amtrak CEO

Top 40%Top 40% of Similar Size Companies on Comparably
Richard Anderson Amtrak's CEO
Richard Anderson
70 /100

Diversity at Amtrak

Top 20%Top 20% of Similar Size Companies on Comparably
B+

Diverse employees at Amtrak have rated Outlook, Retention, and Happiness as the highest categories they have scored

Women at Amtrak

Top 10%Top 10% of Similar Size Companies on Comparably
A

Women at Amtrak have rated Compensation, Retention, and Happiness as the highest categories they have scored

Amtrak eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 30%Top 30% of Similar Size Companies on Comparably

Recommend to a Friend?

17

Amtrak employees are 17% more likely to recommend Amtrak as a great place to work

49%Promoters
19%Passives
32%Detractors

Working at Amtrak

Working at Amtrak is rated average by 336 employees, across various culture dimensions. Amtrak employees are most satisfied about Compensation, eNPS, and Happiness categories, putting Amtrak’s culture in the Top 50% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Washington, DC. See below in detail how working at Amtrak was rated by employees.

Overall Company Culture at Amtrak

C+

Overall Company Culture at Amtrak is rated C+

Last updated 16 days ago

Top
50%

Amtrak ranks in the Top 50% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 336 Employees

View Results
0
20
40
60
80
100
Engineering
77
Engineering77
Operations
73
Operations73
IT
45
IT45

Amtrak Employee Reviews

Out of 188 Amtrak employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Amtrak improve their work culture.

70%
30%
Positive Reviews70%
Constructive Feedback30%

Positive Reviews From Amtrak Employees

  • What makes you most happy at work?
    riding the rails and meeting new people
  • What makes you most happy at work?
    A job very well done.
  • What is most positive about the culture and environment at your company?
    For the most part it is like a big family.

Constructive Feedback From Amtrak Employees

  • What's going wrong and how can it be improved?
    Extreme lack of standardization and procedures. Also, company, especially management needs a culture overhaul. Perhaps a third party who turns around company culture can be brought in.
  • What do your coworkers need to improve and how could you work together better?
    More standardization and stronger documented processes and procedures.
  • What does the leadership team need to get better at?
    Front line management needs training and a culture overhaul.

Amtrak Company Information

Amtrak Company Overview

We are not just a railroad; we are a company that moves people. With 21,000 route miles in the US running 300+ trains a day to 500 destinations.

Amtrak was founded in 1970 and its current CEO is Richard Anderson. Since its inception 56 years ago, Amtrak has grown to 20000 employees.

Amtrak Mission, Vision & Values

Amtrak Mission & Values

Amtrak Mission: Delivering intercity transportation with superior safety, customer service and financial excellence.

Amtrak Vision Statement

Moving America Where it wants to go We are not just a railroad; we are a company that moves people. We move customers where they want to go by responding to their wants and needs. And by doing so, we connect communities, economies and families that make our nation great.

Sustainability and Corporate Social Responsibility at Amtrak

Amtrak embraces sustainability as a way to operate our passenger rail business. Our company-wide Sustainability Policy guides how we incorporate environmental, financial, and social considerations into our risk assessment processes and project outcomes.  Over the course of the last decade we’ve implemented new technologies and changed employee behavior which resulted in reducing Amtrak greenhouse gas emissions by more than 199,040 metric tons of CO2, equivalent to 42,259 passenger vehicles driven for one year.  Now we’re focused on delivering safe and reliable service to our customers and we’re evaluating ways to improve operations in the face of changing climate conditions across the national network.

Our Environmental and Sustainability Management System (ESMS) supports environmental compliance by establishing environmental procedures and training programs for employees across the corporation. Our environmental audit program provides a systematic review of compliance with environmental regulations and internal procedures. The audit program currently includes 32 large and medium facilities that are audited on a biennial basis by a trained, independent auditor. In addition to the full compliance audits, Amtrak environmental staff conducted 53 small facility assessments (SFAs) in FY2018 and 34 in FY2019 for facilities and operations that present a lower environmental risk. Both the audits and SFAs require development of a corrective action plan (CAP) to address the issues identified, and the facility must provide regular reports until all findings are closed.

Our environmental compliance program recognizes facilities for innovative or leading practices that reduce risks to the environment. These best practices are shared on our internal website for other facilities to adopt. This year, the Wilmington Maintenance Facility received recognition for several outstanding initiatives:

The facility received a grant from the State of Delaware to develop a recycling program. In the two years since implementation of the program, the facility is now consistently one of the top three facilities in the country for recycling. Their recycling rate is currently at 53%, well over the corporate goal of 20%. The facility has reduced the number of 30-yard trash dumpsters from 11 to 6.
The Engineering department replaced diesel powered pressure washer with electric units.
The facility installed a rip rap structure for erosion control in various locations, and they installed a silt fence to prevent stormwater pollution around storage bins in the south yard.
The Mechanical department purchased a new Environmental Response Trailer that can be mobilized in the event of a spill.
The facility implemented suggestions boxes to encourage employee participation on energy saving measures and share environmental issues or concerns.

HeadquarterWashington, DC 20001
United States of America
Websitewww.amtrak.com
Founding Date1970
Tel202-906-3000
Company StatusPrivate
Social Sites

Amtrak Competitors

Amtrak competitors include Greyhound Lines and BNSF Railway. Amtrak ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Amtrak compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Amtrak's Logo
    Amtrak
    3.4/5
  2. #2
    Greyhound Lines' Logo
    Greyhound Lines
    3.3/5
  3. #3
    BNSF Railway's Logo
    BNSF Railway
    2.4/5
  • Culture Video

Amtrak Employees

Amtrak has 20000 employees. 336 employees at Amtrak have reviewed Amtrak across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 16 days ago.

Overall, the 336 Amtrak employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Amtrak are generally satisfied with their total compensation at Amtrak, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Amtrak are generally satisfied with their team. 336 Participants grade the quality of their coworkers a C. The majority believe the meetings at Amtrak are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Amtrak believe the environment at Amtrak is positive. Most Participants believe the pace of work at Amtrak is moderate. About 59% of the employees at Amtrak work 8 hours or less, while 16% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Amtrak are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Amtrak employees generally work 9.4 hrs a day
Work Hours
A Day in the Life
Employees at Amtrak report the work pace is moderate
Work Pace
A Day in the Life
On a typical day, employees at Amtrak have 2 meetings
Meetings
A Day in the Life
83% of Amtrak employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Amtrak employees most often take 15-20 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
43% of Amtrak employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Amtrak employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
66% of Amtrak employees call their work environment positive
Environment

Joining Amtrak - Employee Onboarding

The prevailing opinion from employees about joining Amtrak is that the company was very unprepared on their first day. Amtrak employees concluded that their overall onboarding experience was negative. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Amtrak KPIs and OKRs

Employees’ understanding of Amtrak's KPIs and OKRs is essential for its success. Out of 7 Amtrak employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

AnswerPercent
Yes57%
No43%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No100%
Are the KPIs/OKRs for your department clear?

Amtrak CEO & Leadership

Amtrak CEO - Richard Anderson

Richard Anderson Amtrak's CEO
70 /100

Richard’s approval rate is just above average, putting Richard in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in Washington, DC. Richard Anderson is well regarded by employees for the Compensation Amtrak offers, and ranks among the Top 25% of CEOs by employees in that category. Richard is most liked by employees with 6 to 10 Years experience and employees in the IT department. However, employees with the company for 2 to 5 Years have a slightly unfavorable view of the CEO. When compared to Amtrak’s competitors, Richard Anderson ranks just above Greyhound Lines’s CEO Dave Leach. With Richard’s leadership, Amtrak employee respondents are most happy about their Compensation and Happiness. Richard was rated slightly below average for Professional Development.

Amtrak Leadership

The Amtrak Executive Team is rated a “C” and led by CEO Richard Anderson, EVP/Chief Operations Officer Scot Naparstek, and AVP, Technology and Operations Jim Flanagan

  • Richard Anderson  CEO / President

    Richard Anderson CEO / President

    Richard Anderson serves as the CEO / President of Amtrak.

  • Scot Naparstek EVP/Chief Operations Officer

    Scot Naparstek serves as the EVP/Chief Operations Officer for Amtrak. Scot started at Amtrak in January of 2017. Scot is... read more

  • Jim Flanagan AVP, Technology and Operations

    Jim Flanagan serves as the AVP, Technology and Operations for Amtrak. Jim started at Amtrak in April of 2000. Jim is... read more

  • Jason Molfetas CIO and EVP of Business Technology Solutions

    Jason Molfetas serves as the CIO and EVP of Business Technology Solutions for Amtrak. Jason started at Amtrak in... read more

  • Emmet Fremaux VP Marketing & Product Development

    Emmet Fremaux serves as the VP Marketing & Product Development for Amtrak. Emmet started at Amtrak in December of .... read more

  • Kerry McKelvey VP of Marketing

    Kerry McKelvey serves as the VP of Marketing for Amtrak. Kerry started at Amtrak in December of 2017. Kerry is based in... read more

  • Brian Schwab Senior Director, Corporate Security

    Brian Schwab serves as the Senior Director, Corporate Security for Amtrak. Brian started at Amtrak in September of 2014.... read more

  • Mark Rose Sr. Director, Reservation Sales and Customer Service

    Mark Rose serves as the Sr. Director, Reservation Sales and Customer Service for Amtrak. Mark started at Amtrak in... read more

  • Albert Durr Executive Support Manager

    Albert Durr serves as the Executive Support Manager for Amtrak. Albert started at Amtrak in June of 2013. Albert is... read more

Amtrak Salaries

How much does Amtrak pay?

How much do people at Amtrak get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Amtrak is $124,516, or $59 per hour, while the estimated median salary is $115,386, or $55 per hour.

At Amtrak, the highest paid job is a Group Product Manager at $221,929 annually and the lowest is an Admin Assistant at $51,308 annually. Average Amtrak salaries by department include: Finance at $90,382, Sales at $168,270, Product at $216,271, and HR at $115,654. Half of Amtrak salaries are above $115,386.

100 employees at Amtrak rank their Compensation in the Top 25% of similar sized companies in the US (based on 291 ratings) while 91 employees at Amtrak rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 96 ratings).

Salaries contributed from Amtrak employees include job titles like Data Scientist, Operations Manager, Financial Analyst, and Director of IT. Comparably data has a total of 6 salary records from Amtrak employees.

Last updated a month ago.

1st Percentile
$70k
$70k1st Percentile
17th Percentile
$92k
$92k17th Percentile
33rd Percentile
$115k
$115k33rd Percentile
50th Percentile
$173k
$173k50th Percentile
67th Percentile
$222k
$222k67th Percentile
83rd Percentile
$274k
$274k83rd Percentile
100th Percentile
$291k
$291k100th Percentile
$124,516*
Average Compensation
$115,386*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Amtrak Salaries by City

Amtrak Salaries by Department

Explore Amtrak Salaries

Diversity & Inclusion at Amtrak

Diverse employees at Amtrak score the company 73/100 across various culture categories, placing Amtrak in the Top 20% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Amtrak across various culture dimensions.

At Amtrak, our employees, our programs and our suppliers reflect the nation we serve. Our diverse and inclusive behavior creates a work environment where everyone adds value and contributes to our business. Our comprehensive diversity and inclusion strategy for recruiting, welcoming and onboarding, engaging, developing and promoting apply to all Amtrak employees including, minorities, women, people with disabilities and the LGBT community across all generations.,,

Ranked Culture the Highest

Women 80/100
Department - Operations
Men 81/100
Department - Engineering
Diverse Employees 74/100
Department - Operations

Ranked Culture the Lowest

Women N/A/100
Men 36/100
Department - IT
Diverse Employees N/A/100

Amtrak Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Office Perks

  • Unique Office Space

Amtrak PTO

Amtrak's PTO and Vacation policy typically gives 15-20 days off a year with 50% of employees expected to be work free while out of office. Paid Time Off is Amtrak's 3rd most important benefit besides Healthcare when ranked by employees, with 25% of employees saying it is the most important benefit. Amtrak's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time25%
Vacation Policy25%
Office Meals0%
401k Contribution50%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes50%
No50%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo33%
$1500 - $2500/mo0%
$1000 -$1500/mo17%
$500 -$1000/mo17%
Less than $500/mo33%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Amtrak Careers

Amtrak Jobs

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H1B Visa

In 2019, Amtrak applied for 12 H1B visas. Of the work permits applied for, 92% were approved.

Work Permit Application Outcome

Amtrak has a total of 20000 employees

12
Total Applied
  • 92% Granted (11 out of 12)
  • 8% Denied (1 out of 12)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 12)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 12)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Amtrak Know You Want To Work There

Overview of Candidates Interested in Amtrak on Comparably

Candidates By Department

All Industries
38%
IT
14%
Sales
10%
Business Development
10%
Marketing
10%
Other
19%

Candidates By Location

Washington
71%
Trenton
5%
Greensboro
5%
Binghamton
5%
Denver
5%
Other
10%

Frequently Asked Questions regarding Amtrak

Who is the CEO of Amtrak?

Amtrak CEO is Richard Anderson, their score by employees is 70

What is Amtrak eNPS?

The eNPS for Amtrak is 17

What is the salary for Senior Accountant in Amtrak?

Senior Accountant average salary in the US is 79k

What are the salaries in the Business Development in Amtrak?

The average salaries for Business Development in Amtrak is 114k

How many employees work in Amtrak?

Amtrak has 20000 employees

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