Amtrak Employee Reviews
Out of 188 Amtrak employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Amtrak improve their work culture. The Engineering team, with 87% positive reviews, reports the best experience at Amtrak compared to all other departments at the company. The Operations team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept
What do you like best about the leadership team?
They are very understanding and looks out for each other
They are understanding and personable.
Its great very good place to work if u want to have a work n life balance
They are very friendly and personable.
working as a team with the crew
Review from Operations Dept
What does the leadership team need to get better at?
Front line management needs training and a culture overhaul.
Communication and so far that's all I can tell
Stop the gossip that happens. How I don't know but it's bad and it drags the whole company down.
Actually managing and taking control and making decisions to better the warehouse as a whole vs one or 2 employees.
Review from Operations Dept
they don't care about safety only production therefore they rush it and do it wrong
What is the best part about your compensation package?
The retirement benefits and pension.
Healthcare is great and pension
They pay for most of your prescriptions and everything
Its the best I have ever had.
That you were able to start working toward your retirement as soon as you start working there
Why do you feel undervalued and what would make you feel better about your compensation?
Based on a competitor analysis there are other professionals in my career with higher salaries.
Getting a little compensation and recognition
Management seeing a problem within and actually doing something about to make it better for the whole of the warehouse vs one or 2 employees.
Review from Operations Dept
Basically overlooked mumerous times for promotions due to doing what i was told to do when hiref such as report waste abuse.when that happens your done and shame that it persist after 18 years
Better pay. An end to reducing benefits. Stop increasing costs of insurance.
What are some of the best things about your team?
We get things done in spite of the management.
Always working on keeping you safe
working together as a team
Review from Operations Dept
They work as a team
Family oriented environment and easy going.
What do your coworkers need to improve and how could you work together better?
More standardization and stronger documented processes and procedures.
Keep us busy. The down time fosters gossip.
Help each other. There very much exists a culture of “that’s not my responsibili
Review from Engineering Dept
Leaders are more concerned about protecting their spheres of influence rather than succeeding as a team
My team has many issues and poor leadership
What is most positive about the culture and environment at your company?
For the most part it is like a big family.
People care about each other
Excel together Costumer comes first
Very upbeat and always on the go.
They all interact as team players
What needs to change to make the company culture better?
The managers have a poor understanding of the work their employees actually do. This leads to the implementation of poorly thought out and inefficient policies and processes. Policies that seem practical when sitting in an office do not work very well in real life. Bosses need to ride the train.
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Everything. But mostly privatize this thing fast and it will get better. I'm not saying break the unions. But making it private will help
Have management not be afraid to make decisions to better the work environment.
Review from Operations Dept
The environment is extremely stressful
What did you like most about the interview process?
Its right to the point with oppurtunity to explain your attributes
They asked me questions as well as I was able to engage with them as well
The interviewers made it as comfortable as possible for me
Meeting new people, learning more about the job.
Review from Operations Dept
I knew about what to expect from interviewers.
Review from Engineering Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Amtrak yet.
Be the first to contribute a review.
What makes you most happy at work?
riding the rails and meeting new people
A job very well done.
Able to help seeing people happy
Being able to take pride in my work
Hours, Pay, Benefits and coworkers
Review from Operations Dept
What's going wrong and how can it be improved?
Extreme lack of standardization and procedures. Also, company, especially management needs a culture overhaul. Perhaps a third party who turns around company culture can be brought in.
Managers need to get more input from line workers before policies are changed or implemented. It would get the employees more engaged in their work and lead to more efficient work processes. There seems to be an ivory tower tendency by the managers who never seem to get out of their office.
Too much reliance on government money. No one cares about anything.
Changing the leadership group; over 75 VPs
Review from Engineering Dept
Need to work with FRA and not against them; need to cut from union operations employees instead of management; need to actually invest in internal systems with not only technology but also keeping people around to maintain them; need better project management across the board.
What would you most like to see improved at your company?
Communications and collaborations between departments
Review from Operations Dept
Executive leadership needs to actually work with each other.