the people, workflows, structure of the organization
ability to act quickly on issues
pension based on years of service
quick to respond, flexible, great personalities
interacting with patients and coworkers
standardized questions for all VAs
The most junior guy on my team is me and I've been working here 5 years. The next guy has been here 10 years and it just goes up from there.
system too complex for customers to negotiate
People I work with