
They get things done and deliver as promised. It is unfortunate that items need to escalate to their level, however, before things to get done.
My comments are attributable to outside of my team. I think the culture has stifled people over the years from speaking up and making change because it was not historically welcomed from what I understand.
Technology is lacking. From my perspective and experience, there is too much of a dependency on one person or a small group of people, multiple systems that do the same thing, lack of communication across all levels.