
Helping our member prepare for retirement and supporting them and their families.
The people I work with made me feel very welcome. Whether they are leaving little gifts, decorating the office to celebrate the seasons or setting-up a volunteer potluck, they make working here fun.
It's a dynamic role with few SOPs to follow. We lean on each other to educate and support so we can provide our customers with seamless service as they head into one of the biggest milestones in life: Retirement
My role as a Sr. Benefits Processor requires me to wear a lot of hats; customer service, benefit processing, research, problem-solving, innovation, team work and supporting the Union admins with their questions/processes. In my past roles with other 3rd party co's, my job was done by 3 to 5 people